The Ayehu platform seamlessly integrates with Ivanti HEAT Service Management for powerful closed-loop IT process automation.
Today’s IT departments are buried in a veritable flood of alerts and requests. The noise at the service desk is overwhelming, leading to human error and significant loss of productivity from the sheer volume of manual, repetitive processes that need attention. One full-cycle process to open, update, and close a ticket at Level one could take 15 minutes, with 80% of such alerts requiring escalation to Level 2 support. In the end, the entire process for one, single ticket adds up to an average of two hours. Most IT operations manage hundreds of such processes in any given week. That won’t scale, and over time, will be unsustainable.
Acting as a force multiplier, the Ayehu platform seamlessly integrates with Ivanti HEAT Service Management for powerful closed-loop IT process automation. With pre-built functions to rapidly automate repetitive, manual tasks and processes within your Ivanti HEAT Service Management instance, you can free up IT ops teams to focus on higher-level projects, significantly reduce human errors, and greatly improve service levels.
Ayehu’s integration with Ivanti HEAT Service Management allows you to:
- Automatically open, update, and close tickets as well as conduct service and change requests
- Reduce the amount of “noise” at the service desk
- Leverage two-way SMS and email for event notifications and escalations
- Eliminate manual work and human errors
- Accelerate the reporting, escalation, and resolution of requests
How it Works
Ayehu software can be installed on-premises, connecting seamlessly with Ivanti HEAT Service Management software. Our agentless architecture allows IT operations to execute tasks over physical, virtual, and cloud environments, without any installation or changes to your HEAT instance.
The following functions are available with the HEAT connector in Ayehu:
- Get Record
- Update Record
- Create Record
*The connector is part of the complete Ayehu download package.
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New York, NY 10016
Ayehu Software Technologies, Ltd.
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Recently named by Gartner as a 2016 Cool Vendor, Ayehu helps IT and Security professionals to identify and resolve critical incidents, simplify complex workflows and maintain greater control over IT infrastructure through automation. Ayehu automation & orchestration solutions have been deployed by major enterprises worldwide and currently support thousands of IT processes across the globe.