Powerful Closed-Loop Network Management and IT Process Automation
With the growing swarm of incoming alerts and events between typical IT monitoring and ITSM tools, it’s no surprise a significantly large volume of tickets never get properly closed. Further compounding the problem, IT operations teams are encumbered with disparate tools, systems, and applications ironically meant to help the business move faster and enable them to do more with less. In the end, these same systems sometimes end up hindering productivity by increasing manual tasks for their users.
Ayehu’s integration with PRTG Network Monitor is accomplished via PRTG’s API. The bi-directional connection enables IT operations to automate cross-platform IT tasks in an easy and intuitive way, without coding. Ayehu intercepts alerts from PRTG, which triggers an automated workflow, including validation, troubleshooting, and remediation of incidents for full, closed-loop process automation.
With the Ayehu to PRTG integration, you can:
- Automate alert capture for quick response
- Reduce resolution time of network and system alerts
- Automate alert notification and escalation via email, SMS, and phone
- Take responsibility and automatically troubleshoot (triage)
- Build strong links between ITIL incident and problem management processes
How It Works
Ayehu’s automated workflows can be triggered by alerts received from PRTG Network Monitor. Upon successful process execution, events are sent back from Ayehu to PRTG to close the loop and update the status. IT operations teams can automatically remediate network problems using remote execution tasks, which are built into the Ayehu workflows. Ultimately, IT ops teams can significantly reduce noise and false positives to focus on truly critical alerts.
*The integration is part of the complete Ayehu download package.
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Ayehu Software Technologies, Ltd.
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Recently named by Gartner as a 2016 Cool Vendor, Ayehu helps IT and Security professionals to identify and resolve critical incidents, simplify complex workflows and maintain greater control over IT infrastructure through automation. Ayehu automation & orchestration solutions have been deployed by major enterprises worldwide and currently support thousands of IT processes across the globe.