The integration with Splunk allows you to capture alerts in real-time and creates response actions (IT processes) to any problems that arise, or to run scheduled or routine tasks.
By combining eyeShare’s IT Process Automation capabilities to deliver actionable information and workflows with Splunk, you will be able to accelerate incident and problem resolution time or create actions for real-time system file changes.
Automate Trouble tickets and Problem Remediation
For Level 1 and NOC team members, quickly capture and respond to alerts, view all important alerts in one place, take responsibility and automatically troubleshoot (triage), escalate the problem if needed, and execute tasks to resolve IT problems remotely — all while getting updates in real-time within a single dashboard.
For IT Service Management, eyeShare for Splunk can open tickets in ServiceNow, Remedy, HP Service Manager, and many other ticketing applications to keep your systems updated and audit-ready with all relevant information generated by Splunk.
Meet your governance and regulatory compliance requirements such as SOX, HIPAA, ITIL, etc. by using eyeShare for Splunk to schedule ITIL-based processes.
*The integration is part of the complete eyeShare download package.
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Ayehu is the IT Automation and Orchestration platform built for the Digital Era. Powered by machine learning algorithms, it acts as a force multiplier for IT operations, security operations, managed service providers (MSPs) and managed security service providers (MSSPs). Customers can significantly save time on manual and repetitive tasks, respond to incidents with pinpoint accuracy, accelerate mean time to resolution, and maintain greater control over IT infrastructure.