The Ayehu eyeShare™ IT Process Automation connector for TelAlert seamlessly integrates TelAlert’s 2-way notification technology into the eyeShare platform. The combination of IT process automation and two-way communication greatly improves response time and time to problem resolution. TelAlert automates the process of identifying and contacting the appropriate resources, responses through TelAlert can trigger eyeShare automation workflows.
- Leveraged TelAlert CLI and Notification component
- eyeShare initiates alerts via TelAlert CLI
- eyeShare receives TelAlert replies by assigning a notification for forwarding response to eyeShare via eyeShare CMD
- eyeShare supports any TelAlert CLI keyword/argument available
- For each initiated alert, eyeShare will have access to any alert details provided in replies:
- Responding User
- Reply text
How to connect eyeShare and MIR3 TelAlert
MIR3 TelAlert → eyeShare
- All MIR3 TelAlert replies requiring action within eyeShare are forwarded by leveraging a TelAlert Notification command, where a TelAlert administrator defines the eyeShare CMD utility.
- Install eyeShare CMD on TelAlert Servers
- Create TelAlert Notification
eyeShare → MIR3 TelAlert
- eyeShare provides access to any TelAlert CLI command through a standard command execution activity
- Install TelAlert CLI on eyeShare Servers
- Update TelAlert hosts file with eyeShare Server addresses
*The connector is part of the complete eyeShare download package.
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