Imagine: you’re in the annual company meeting and the CEO announces who has been the busiest, most productive employee over the past 12 months. Now, imagine if he completes that statement not with the name of you or any of your co-workers, but instead points to your intelligent automation platform. In other words, a robot.
Can a robot really take the place as employee of the year? The answer is an emphatic yes. Here’s why.
It’s no secret that the IT department is continually being asked to do more with less. In other words, be as productive and efficient as possible while simultaneously limiting the amount of resources being used to do so. As a result, IT leaders have to find a way to maximize output while also minimizing the time and costs associated with producing that output. With humans, this simply isn’t possible without either extending the hours worked or hiring additional staff, neither of which will achieve the goal of keeping expenditures down.
Another area of pressure IT leaders experience is that of user satisfaction. Internal service levels and external customer expectations are increasing at a rapid rate, and if you can’t meet those demands effectively, you will lose your competitive advantage. In other words, your bottom line will suffer. Yet again, in order for human agents to achieve these goals is to either work more or hire additional team members.
Enter intelligent automation, or a team of artificially intelligent robots who can basically take on all the time consuming day to day tasks that the help desk currently handles. Whether it’s password resets, system monitoring, incident management or some other complex workflow, intelligent automation can be leveraged for it all. As a result, the work will be completed faster, with fewer mistakes, driving productivity and efficiency up while also bringing costs down.
Many IT professionals erroneously view these robots as a threat to their very livelihood. After all, if a machine can be used to do all these tasks, what’s the point of keeping humans on staff? Why not automate the entire operation? Well, for starters, many automated processes still require some type of human input.
Secondly, while intelligent automation may take some of the work away from humans, it will inevitably free those humans up to apply their skills to more complex and important business matters. So, it’s not a replacement, but rather a shift in responsibility. Furthermore, experts predict that AI will actually create 58 million new jobs by 2020. As such, it should be embraced rather than feared.
So, when the big boss stands up and hails automation as the company’s busiest employee, that doesn’t necessarily mean bad news for the people who work there. As long as the technology is leveraged properly and viewed as the powerful and innovative tool it truly is, its role as employee of the year is something that will drive the ongoing success of the organization and make the lives of human workers easier and/or more meaningful.
Give the employee of the year a test drive in your own company and experience the power and impact of intelligent automation for yourself by starting your free 30-day trial of Ayehu.