Everyone talks about the changes in the IT world – the increased complexity, the pressures to improve efficiency, and the need for tighter links between IT and business. But how does this influence your IT personnel and skill set requirements?
It goes without saying that there’s a need for individuals who have backgrounds in areas like data center operations, systems integration, virtualization, etc. Yet the demand for closer links between IT technologists and business operations implies an entirely new set of skills.
Particularly with intelligent automation becoming an essential element, IT engineers need new skills beyond familiarity with technologies. Where past requirements focused solely on technical expertise and you were only looking for scripting wizards and troubleshooting superheroes, today’s IT teams need a much wider set of abilities.
You need intelligent automation engineers who are able to understand the needs and processes of the business, translate those needs into IT activities, and prioritize and implement them in the most efficient, productive way possible. So what are the additional skills an intelligent automation engineer needs? Here are 5 that we believe top the list.
- Business perspective. A business/financial state of mind that enables the consideration and application of non-technical data inputs. For instance, figuring out key KPI’s affecting IT projects, measuring return on investment (ROI), and optimizing project implementation to achieve overarching financial goals.
- Process analysis. The ability to define and implement processes such as incident management, change management, operations, information security, business continuity and disaster recovery, as well as business service management.
- Project management. Skilled project managers who can not only oversee and monitor projects, but also identify business users’ needs and translate them into IT requirements. Intelligent automation engineers that can clearly justify how a business may increase its staff productivity and efficiency using different processes and tools.
- Process implementation. The new intelligent automation engineer has to be able to comprehend end-to-end processes, have a deep understanding of workflows and the ability to create them in a dynamically automated environment.
- Interpersonal skills. The need for strong communication with business managers requires solid interpersonal skills. This involves the ability to communicate effectively with a wide range of people outside the IT domain, understanding business peoples’ needs, concerns and different points of view, and that rare ability to negotiate and make compromises on both sides of the aisle.
Of course, not all businesses have the capacity or recruit an intelligent automation engineer. For instance, those organizations operating on leaner staffing budgets or ones that already have large IT teams to tap into may benefit greatly by investing in the reskilling of existing personnel.
Ayehu’s Automation Academy offers expertly developed courses are designed to help IT professionals comprehend and cultivate practical skills through a variety of interactive learning activities. Multiple, flexible training options are available. Give your team the knowledge it needs to turn your organization into a powerful, self-driving enterprise. Click here to get started.