Over the past several weeks, as organizations were forced to shut down due to concerns over the COVID-19 outbreak, some serious weaknesses have been exposed. First, many quickly discovered how drastically unprepared they were for disaster response.
According to a recent survey conducted by AvidXchange, a shocking 40% of organizations polled did not have business continuity plans in place. And despite the fact that 60% of those surveyed did have a continuity plan in place, only 37% of them actually have the technology necessary to enable employees to work remotely as part of their strategy. Furthermore, only a mere 19% said their workforce has the appropriate technology to be able to work from home.
Then there was the challenge of offshore IT support. In particular, many organizations that rely heavily on MSPs for their IT management recently discovered that such an arrangement isn’t always viable. For instance, the entire country of India – where a massive number of these MSPs are located – was ordered to lock down for several weeks. Unfortunately, working from home there is a rarity, which left the reliant businesses in quite a bind.
In recent weeks, we’ve discussed the various ways that intelligent automation could address these issues. For example, we talked about how automation could help minimize and possibly even prevent business disruption when transitioning to a work-from-home setup, as well as which factors to consider when making this change. We also talked about how automation could help companies for which remote work wasn’t an option, as well as how it could be an insurance policy for those relying on offshore MSP arrangements.
Now, as the world slowly but surely prepares to reopen, there has come to light a new challenge. Many businesses are now quickly coming to the realization that they’re simply not prepared to respond to the new social distancing rules that will inevitably be in place for the foreseeable future.
For larger enterprises, the first wave of reopening will likely involve a return to work of only a portion of employees. After all, we can’t have droves of workers filing in, sitting in cubicles located just inches from one another. But how will companies fare on only a segment of their workforce. Yes, some can continue working remotely, but what about organizations that weren’t able to facilitate such an arrangement? How can they be expected to operate at full capacity with only a small percentage of their people?
Once again, we are seeing a point at which humans and robots are coming together to work in tandem. Intelligent automation can be brought in to fill in the gaps, be it executing complex IT processes and workflows, monitoring systems 24/7 to prevent and address incidents, or delivering instant self-service IT support – all without the need for human agents. This will support just about any arrangement a company has, whether it’s a partial remote/on premise setup, or operating on a skeleton crew during the first wave.
Most importantly, technology can (and should) be used to help manage those processes and workflows that are most critical to business continuity. The aforementioned study revealed that there is a direct correlation between the existing gap in technology preparedness and the mission-critical processes that are necessary to keep businesses operating. Intelligent automation is a surprisingly simple and affordable solution to these glaring needs. And 85% of those surveyed agree that this is something they need to invest in.
The fact is, while the coronavirus situation happens to be at the forefront, it’s really only one of the many serious risks organizations today face. Beyond health crises, there are any number of disasters that could potentially knock a business off course, whether it be something physical, like a fire or flood, or something digital, like a cyber-attack. Having a solid plan for backup and recovery – one that leans heavily on innovative technology – is the key to survival.
By leveraging intelligent automation, you can fortify your organization and make it more resilient so that no matter the external circumstances, you’ll no longer be vulnerable to them. Best of all, getting started with automation is quick and easy. Simply download your free 30-day trial of Ayehu NG.