Intelligent Automation – Which Processes Should You Start With?

When discussing intelligent automation, one of the first questions (even before platforms) is – which processes should you automate?

Operational or Business Processes?

There’s a popular distinction between business processes and operational, or data center processes. A business process may be, for example, change management, escalation, notification, etc.

Operational/data center processes have stronger focus around IT operational systems and procedures – for example, backup and recovery, access management, etc.

The line between these two types of processes is not clear cut, and in many cases a process may be both operational and business oriented. Understanding exactly what you’re working with and what your goals are is key.

Top Areas for Intelligent Automation

It’s always interesting to see what others are automating – even though you have your own priorities and unique needs. A recent Information Week survey asked how critical was it to automate specific process areas? According to the survey, leading the pack were mostly hardcore operational processes, such as the following:

  • Backup and restoration
  • Disaster recovery
  • Service fulfillment
  • Incident management
  • Data movement

This seems natural, as most of these (with the exception of disaster recovery) are repetitive tasks that consume many hours from IT teams. In fact, some of these tasks are relatively easy to automate. We’ve rounded up 10 of the most popular processes that are ideal for intelligent automation.

Researchers have also identified the following 5 “key win areas” for automation, which provide fast and measurable value.

Service Desk
  • Change management
  • Configuration management
  • Provisioning
  • Routine maintenance
  • Identity and access management

So which processes should you automate?

Now that you know a bit about what others think should be automated, we’re back to our initial question – which processes should you automate?

As a first step, start by mapping your current processes and their key operational metrics for each of the service and business applications.

Once you create such a list, try to prioritize them based on the following two questions:

  • Time. What are the quantifiable benefits from automating each process? Consider how many hours are currently spent on the manual process – both by employees, as well by management.
  • Effort to Automate. What would be the required effort to implement automation, as well as maintain the automated process? Obviously, this question is more challenging to answer, since it requires a familiarity with one or more tools, and depends on the skills of your team.

Once you’ve answered these two key questions, it’s time to jump in and get started. The best way to do that is to leverage a platform that is designed to make implementing intelligent automation fast, easy and seamless. The good news is, you can now try Ayehu absolutely free for a full 30 days. Click here to download your trial today.

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