There’s been quite a bit of buzz lately surrounding the topic of intelligent process automation, with viewpoints ranging from ‘farfetched’ and ‘too good to be true’ to excitement that the future is essentially happening right before our eyes. But for many business leaders, the topic is completely off their radar, whether it’s due to lack of technical prowess or simply because they’re too busy to learn more. As such, we thought it might be helpful to summarize exactly what intelligent automation is and, more importantly, why it should be something every busy professional considers.
Intelligent Process Automation Defined
In simplest of terms, IPA is a set of innovative technologies that bring together robotic process automation (RPA) with machine learning. Like conventional automation tools, IPA is designed to assist human workers by taking over repetitive, routine and manual tasks. Where IPA differs from automation tools of the past, however, is in its capability to not only mimic human activities, but actually learn from them and improve over time, without the need for human intervention.
Thanks to cognitive technology and deep learning algorithms, automated rule-based workflows can be further enhanced with decision-making capabilities. As a result, forward-thinking organizations that have already adopted intelligent process automation technology are realizing greater efficiency levels, improved staff performance, less risk, better response times and ultimately more positive customer experiences.
IPA in Action
As an example of intelligent process automation in action, let’s consider a financial services firm in which a customer support agent must pull information from a dozen different systems in order to provide basic level, day to day service. With IPA employed, software robots can interpret text communications, make decisions that don’t require pre-programming, offer suggestions to clients and provide real-time tracking and visibility into the workflow between systems and human agents.
Business Value of Intelligent Process Automation
With IPA a significant portion of the manual work is instantly taken off the plate of customer support agents. This frees them up to focus their efforts and abilities toward more mission-critical business projects. Customers still receive the same high level of support and the organization benefits from an engaged team that is free to be creative and innovative in achieving business goals.
While the greatest benefits of IPA come as a result of complete, enterprise-wide implementation, business leaders can unlock ROI quickly even just by automating just one or two manual tasks that routinely bog down employees.
In addition to intuitive automation, IPA can also bring value in the way of improved decision-making capabilities. Through sophisticated machine learning algorithms, intelligent process automation platforms can deliver data-driven recommendations to key decision makers to help optimize workflows and improve performance. Business leaders can then apply this insight to future planning and forecasting for better results.
Getting Started with IPA
The best news of all is that with the right partner, implementing IPA doesn’t have to be a complex, highly technical project. Ayehu’s Next Generation intelligent process automation and orchestration platform features an easy to use workflow designer, enabling rapid adoption and time-to-value, with an extensive pre-built library of activities and end-to-end workflows. No coding or programming required.