Automation has been at the forefront of the digital revolution for decades, primarily because it maximizes efficiency, reduces costs and accelerates service levels. But the cloud, mobile and other innovative technologies – coupled with an ever-growing volume of raw data – have led to dramatically more complex IT environments.
According to ESG’s IT Spending Intentions Survey from 2018, 68% of those surveyed said their IT infrastructures are significantly more complex than they were just two years ago. Furthermore, 39% of respondents listed automated IT operations as a critical component of survival in today’s digital age.
In response to this increasing complexity, organizations are beginning to make the shift toward the next generation of automation – from basic to intelligent. This new level of automation involves technologies like machine learning and artificial intelligence to orchestrate workflows across a multitude of tools, systems and processes.
In fact, with the right platform, it is now possible to fully automate L2 and L3 tasks – functions which have traditionally required the use of human judgment. Now, those insights lie within the data itself and can be extracted, interpreted and leveraged autonomously by AI.
Embracing intelligent process automation is also enabling enterprises to lay the foundation for AIOps, a focus area that experts predict will boom over the next five years or so.
AI and ML: Augmenting IT Operations
AIOps is helping IT teams manage the increasing challenges created by data and digital disruption, leveraging intelligent process automation and orchestration to gain competitive advantage. Thanks to the powerful processing capabilities of artificial intelligence, IT can sort through mind-boggling amounts of data points to find the proverbial needle in a haystack.
The role of humans in this increasingly tech-driven environment is still present, though it too is evolving. Rather than relying on error-prone employees to handle the bulk of the processing work, human cognition and advanced skillsets are being used to define that proverbial needle.
In response to this, more organizations are focusing their efforts on reskilling and upskilling their existing staff to bring them up to speed on ML and AI technologies.
Making the Switch to Autonomous Operations
Autonomous operations (AO) utilizes advanced AI to deliver unassisted responses to IT incidents across the entire infrastructure. Thanks to the self-learning capabilities of ML algorithms, AO is able to continuously improve its ability to identify patterns and carry out the appropriate actions.
Again, human workers are still needed in an AO-driven environment, but in the role of supervisor as opposed to operator. Yet as the software continues to evolve and improve, and as errors consistently decrease over time, full autonomy and a zero-touch IT operations environment will one day become a very real possibility.
The Role of Data
The key to success with intelligent automation is accurate data, as this enables users to write more impactful rules. There is little to no value in static data. These days, it’s all about dynamic information which comes from things like descriptive metadata as well as relational and behavioral data.
In order to harness this dynamic data and gain adequate insights from it, organizations need to develop software-defined IT environments. Intelligent process automation is about the ability to not only proactively identify anomalies, but to also remediate those issues automatically without causing any business disruption.
The Right Way to Automate Intelligently
In today’s competitive landscape, automation is no longer an option but a necessity. That said, there’s a right way and a wrong way to leverage this game-changing technology. Start by weighing the time, effort, complexity and frequency of a given task and then benchmarking these factors against the cost of transitioning that task to intelligent process automation. From there, create a prioritized list. This will help you maximize ROI and harness the full potential of intelligent IT operations.
Not sure where to start? Why not give intelligent process automation a test drive free for 30 full days? Click here to launch your Ayehu trial today.