In previous articles, we’ve talked a lot about the fact that automation isn’t something that humans should fear, but rather something that they should embrace. That it is something that will not replace humans, but rather make their jobs easier and more efficient. But is there really a possibility that Robotic Process Automation (RPA) will one day completely replace people in IT? And if so, is this an opportunity to embrace or something to fight against? Let’s consider it for a moment.
In one respect, allowing Robotic Process Automation to handle tasks that humans were previously in charge of is actually a huge opportunity for business, and for many reasons. First, it can drastically reduce the risk of costly errors. People inherently make mistakes – especially when their jobs involve repetitive manual tasks. One simple error can cause huge ripple effects across the entire organization and even result in lost revenue. Shifting to Robotic Process Automation for these tasks can eliminate this danger.
Replacing human work with automation can also help to improve efficiency. For example, IT Process Automation can take away the need for manual script writing and replace it with complex automated workflows that perform the required tasks faster than any human worker could. Additionally, self-service options eliminate the need for IT personnel to step in and perform routine tasks, such as password resets and system restarts.
So, does this mean that humans are slowly being eliminated from the workforce? Will automated machines – essentially robots – replace people as we move into the next generation of business? Well, yes and no. The fact is, Robotic Process Automation does present a huge opportunity for companies to save money, improve efficiency and output, reduce errors and much more.
But that doesn’t necessarily mean we’re headed toward a nameless, faceless workplace that is filled with computers rather than people. Why? Because, in most cases the tasks that are being automated were meant to be automated. Back when corporations hired people to slave tirelessly, doing the same thing, day in and day out, where no thinking was necessary, there was no alternative. Now, with Robotic Process Automation, there is.
So yes, automation will replace many functions that were previously managed by humans – the functions for which computers and software are better suited. What this means for people is not that they will become a relic of the past, but rather that they will be freed up to focus on more important matters – matters for which human input is necessary.
While Robotic Process Automation will most certainly become a key component of ongoing success, the fact is, businesses will always need human collaboration, communication and innovation and these things cannot be replicated by computer programs and technology. For that reason, we foresee a future where IT Process Automation complements and supports human endeavors, but does not replace them. And from where we stand, that future looks bright for everyone.