There’s been plenty of talk about the fact that IT automation isn’t something that humans should fear, but rather something that they should embrace. That it’s not something that will replace human workers, but instead a technology designed make their jobs easier. But is there a real possibility of IT automation someday completely replacing people in IT? And if so, is this something we should fight against? Let’s consider it for a moment.
From one perspective, leveraging IT automation to handle tasks that humans previously handled manually is actually a huge benefit for business for a variety of reasons. First, it can drastically reduce the risk of costly human errors. Like it or not, even the most careful person is prone to make mistakes – especially when that person’s job involves repetitive manual tasks. One tiny mistake could potentially cause huge ripple effects across the entire organization and even impact the bottom line. Shifting to IT automation for these tasks can eliminate this risk.
Replacing human workloads with IT automation technology can also help to dramatically improve efficiency levels. For example, automation can eliminate the need for manual scripting and replace it with complex automated workflows that intuitively perform the required tasks faster than any human worker could and without the need for any human intervention. Additionally, self-service automation reduces the need for IT personnel to step in and perform routine tasks, such as password resets and system restarts.
So, does this mean that humans are slowly but surely being eliminated from the workforce? Will automated machines – essentially robots – one day replace people entirely as we move into the next generation of business? Well, the answer to this question is yes, but only to a certain degree. The fact is, IT automation does present a huge opportunity for companies to save money, improve efficiency and output, reduce errors and much more.
But that doesn’t necessarily mean we’re headed toward a nameless, faceless workplace filled with robots rather than people. Why? Because, simply put, in most cases the tasks that are being automated were ideally designed to be automated. Back when corporations hired people to slave away at manual tasks, doing the same thing, day in and day out, for which no thinking was necessary, there was no alternative. Now, with IT automation, there is.
So yes, to some degree automation will replace many of the functions that were previously handled by human workers – the functions for which computers and software are actually much better suited. What this means for people is not that they will become a relic of the past, but rather that they will be freed up to focus their skills on more important tasks and projects – those for which human input is necessary.
The fact is, businesses will always need human collaboration, communication and innovation and these things cannot be replicated by computer programs and technology. For that reason, we foresee a future where IT automation doesn’t replace or eliminate, but rather complements and supports human effort. And from where we stand, that future looks bright for everyone.