Now more than ever those in the managed service providers (MSP) field are facing the growing challenge of having to maximize output on limited resources while also minimizing expense. To say it’s a monumental feat would be an understatement. Yet, along with these increasing demands, the landscape of technology has also evolved with more change certain to come over the next few years. Part of these changes will be the widespread adoption of IT process automation. In fact, ITPA will likely become a fundamental tool for all managed service providers of the not-so-distant future. Here’s why.
Do More With Less
The ability to leverage technology via automation to handle a huge portion of day to day manual tasks will continue to make it easier for managed service providers to cut costs and operate on optimum efficiency levels while also maintaining service levels and customer satisfaction.
Handle the Cloud More Effectively
While cloud technology has certainly revolutionized the way businesses operate, it’s also created a number of additional and sometimes quite complex challenges. As a result, the demand for trusted managed service providers who can address and manage these challenges continues to rise. Automation is the tool that will bring all of this together and position MSPs as invaluable advisers.
As the IT field becomes more saturated and new technologies continue to emerge, more and more IT companies are marketing themselves based on cost rather than value. Automation allows managed service providers to match the demand and remain competitive by achieving a greater level of operational efficiency without having to increase expenditure.
In a highly-competitive field such as IT, the ability to maintain profitability is what keeps many managed service providers up at night. The fact is, there are new players entering the field at a rapid rate, each offering a newer, faster and better product or service. Furthermore, as prices are driven down, commoditization will continue to rise. Automation can become the secret weapon for MSPs both in terms of efficiency and scalability. Expand your offerings and grow your business without increasing your staff, thereby driving up revenue per employee.
Prove Your Worth
Ultimately, if a MSP is going to remain competitive and profitable, it has to find a way to demonstrate the value of its service to the customer. As mentioned in the points above, dropping prices and a more saturated playing field are making this more challenging by the day. Automation can give managed service providers the ability to prove why their prospects should choose them over their competitors.
So, how can you take advantage of these benefits and leverage them for your own managed service providers business?
Simple. Start automating as much as you can, as quickly as you can. Get started today by downloading your free trial and ensure that your company stays ahead of the curve as we navigate the changes that are sure to come in the IT field.