IT Process Automation Blog

changing role of CIO and intelligent automation's impact

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The changing role of CIO and intelligent automation’s impact.

October 9, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by Gabby Nizri

With the ever-increasing volume and complexity of data coming in (thanks in large part to trends like the IoT, BYOD and, of course, Big Data), the role of the CIO has also begun to rapidly evolve over the past decade or so. These individuals are now facing pressures to keep infrastructure updated as well as […]

3-Ways-NOT-Automating-Could-Cost-Your-Business

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3 Ways NOT Automating Could Cost Your Business (Big Time)

October 7, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by peter lee

Industry experts frequently point out the many ways leveraging intelligent automation can benefit an organization. For instance, increased efficiency levels, lower expenditure, scalability and the ability to do more with less all top the list. What we don’t often mention, however, is the flipside. That is, the impact NOT automating could potentially have on a […]

How to Create an Outstanding Experience for Your Cherwell ITSM Users [Webinar Recap]

September 27, 2019/in IT Process Automation, ITSM Automation, Webinar Recap /by Guy Nadivi

The discipline of ITSM has undergone significant evolution since its earliest incarnations. Today with the drive towards automation, increasing use of artificial intelligence, and the push for digital transformation, ITSM occupies an increasingly high-profile position for many organizations. This is especially true as many enterprises are seeking competitive advantages in their customer experience and service […]

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Helping the IT Help Desk – What you Need to Know about Virtual Support Agents

September 24, 2019/in Artificial Intelligence/Machine Learning, Chatbots, Guest Post, IT Process Automation, Virtual Support Agents /by Gabby Nizri

IT help desks everywhere are handling a growing number of requests from multiple channels every day. And the more time the service desk spends putting out fires by phone, through email, or in person, the less time they have to focus on resolving the bigger issues and applying their cognitive skills to more meaningful projects. […]

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Still holding out on IT automation? Here are 4 signs the time has come.

September 18, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by Gabby Nizri

IT automation is certainly not a new concept. In fact, it’s been in use to some degree for over a century. Yet, there are still a great number of enterprise-level organizations that are on the fence about whether this advanced technology is really worth investing in. If you are one of these late bloomers and […]

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4 Tech Trends to Watch for in 2020

September 16, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by Gabby Nizri

Technology has been evolving since the dawn of time. As we prepare to enter another new decade, we can expect to see even more accelerated change on the tech front. With so much happening so remarkably quickly, it can be difficult to know which trends to track. To narrow things down, we’ve rounded up the […]

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How is AIOps Really Used in IT?

September 11, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by peter lee

Digital transformation has simultaneously simplified and added a layer of complexity to the modern world of IT operations. Managing multiple environments across a number of locations invoked the need to introduce several disparate tools and platforms, leaving IT siloed and, oftentimes, overwhelmed. This has perpetuated the need for artificial intelligence for IT operations, or AIOps […]