IT Process Automation Blog

The Secret to MSP Success…

February 20, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation, Managed Service Providers /by Eliad

Anyone familiar the role of a managed service provider understands all-too-well the pressure of finding a way to do more with less. It’s really all about efficiency and scalability. The more effective your performance, the more success you’ll achieve. The problem is, achieving this isn’t always easy, particularly when there are tight budgetary constraints involved, […]

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Intelligent ITSM Automation – Your Secret Formula for Success

February 13, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation, ITSM Automation /by Eliad

One of the more surprising trends in recent history has been the implementation of IT Service Management (ITSM) in areas that are outside of the IT realm, such as facilities management and human resources. Similar to IT, these functions can derive significant business value from standardizing, automating and streamlining workflows and processes. Furthermore, by cutting […]

business benefits of intelligent automation

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7 Key Business Benefits of Intelligent Automation

February 8, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by Michal Itzhaki

Intelligent automation is being adopted and implemented in businesses of every industry. Still, there are some decision makers who are on the fence about whether it’s worth the investment. If you are among those who aren’t 100% certain, let’s take a look at a few of the quantifiable benefits AI-powered automation can provide to your […]

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Attn: MSPs – Want to Maximize Efficiency and Gain Competitive Advantage? Here’s how.

February 6, 2019/in IT Process Automation, Managed Service Providers /by Guy Nadivi

In years past, businesses had little choice when it came to managing their own internal IT operations. For many, the only feasible option was outsourcing. Today, with so many advancements in technology, the concept of outsourcing has shifted and more companies are bringing these services in-house. So, how can Managed Service Providers compete and stay […]

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How to Build an AI Team

January 29, 2019/in Artificial Intelligence/Machine Learning, Best Practices, IT Process Automation /by peter lee

Once viewed as a technology of the distant future, AI is quickly becoming an integral component of many an IT/business strategy. The rapid advancement of data science and machine learning technology, combined with the accessibility and affordability of artificial intelligence platforms in the cloud, are enabling companies in every industry to uncover new ways to […]

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Overcoming the AI Talent Shortage

January 25, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by Gabby Nizri

Artificial intelligence has become a huge contributor in the battle for digital transformation. In fact, according to a recent PwC report, global GDP could reach up to $15.7 trillion as a result of AI. But no organization can fully realize the value of this technology without adequate talent at the helm. The PwC report goes […]

intelligent automation - which processes should you automate

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Intelligent Automation – Which Processes Should You Start With?

January 23, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by Roy Eyal

When discussing intelligent automation, one of the first questions (even before platforms) is – which processes should you automate? Operational or Business Processes? There’s a popular distinction between business processes and operational, or data center processes. A business process may be, for example, change management, escalation, notification, etc. Operational/data center processes have stronger focus around […]