IT Process Automation Blog

5 Tips for Managing the Changes of Digital Transformation

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5 Tips for Managing the Changes of Digital Transformation

April 18, 2019/in Artificial Intelligence/Machine Learning, Best Practices, IT Process Automation /by Evelyn Kotler

Today’s business leaders are focused on digital transformation. What they often fail to consider is how much transformations like these alter the very essence of their organization. In some instances, a company might modify its entire business offering after going through a successful transformation. This may require a complete realignment of how you approach the […]

Smart CIOs know AIOps is the key to maximizing efficiency

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Smart CIOs know AIOps is the key to maximizing efficiency

April 17, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by Michal Itzhaki

In today’s volatile marketplace, businesses in every industry are focusing on cutting costs. Unfortunately, some folks still view IT as an expense and an area in which the metaphorical belt can be tightened. What they don’t realize, and what an increasing number of CIO’s are embracing, is that implementing AIOps can actually result in reduced […]

Making the Case for Artificial Intelligence in Your Organization

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Making the Case for Artificial Intelligence in Your Organization

April 15, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by Guy Nadivi

Recent statistics published in Forbes revealed that while 82% of IT and business decision makers agree that company-wide strategies to invest in AI-driven technologies would offer significant competitive advantages, only 29% said their companies have those strategies in place. Why such a big divide? In many situations, it’s a simple lack of buy-in. In fact, […]

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4 steps to minimize MTTR

April 11, 2019/in Artificial Intelligence/Machine Learning, Best Practices, IT Process Automation /by Gabby Nizri

Any seasoned IT professional will tell you that one of the biggest challenges they face in their day to day job is reducing mean time to resolution (MTTR), or the amount of time it takes to get key systems back up and running after an incident. Down time in any industry can have a significant […]

3 Ways Virtual Assistants are Transforming the Service Desk

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3 Ways Virtual Assistants are Transforming the Service Desk

April 8, 2019/in Artificial Intelligence/Machine Learning, Chatbots, IT Process Automation /by Evelyn Kotler

A few years ago, the chatbot phenomenon swept the consumer world. Today, people are becoming more and more at ease using conversational AI and virtual assistants to do everything from set their doctor appointments to planning travel. Yet, despite this consumer-driven craze, one area that seems to have been left largely in the dark is […]

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Attention MSPs: How a hybrid approach could be your next opportunity

April 3, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation, Managed Service Providers /by Evelyn Kotler

It’s happened time and time again: large corporations wavering between total in-house IT and complete outsourcing, only to discover that neither option provides a truly cost effective and efficient solution. Such was the case with European oil company Rompetrol, who seesawed between both approaches, all the while wasting value time, money and resources only to […]

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Want Big Improvements in ITSM? Start Small.

April 1, 2019/in Best Practices, Chatbots, IT Process Automation, ITSM Automation /by Michal Itzhaki

Have you ever faced a challenge so big that you didn’t know where to begin, so you simply did nothing? It’s happened to the best of us, and it happens far too often in the world of ITSM. In many cases, IT decision makers know improvements must be made, but the looming costs and risks […]