IT Process Automation Blog

Welcome to Ayehu blog! Your online source of knowledge and know-how for automation & orchestration. Stay tuned for latest news & reviews, best practices, whitepapers, ebooks, video tutorials and webinars.

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Rule-Based vs. AI-Bots – What’s the Difference?

April 7, 2020/in Artificial Intelligence/Machine Learning, Chatbots, IT Process Automation, Virtual Support Agents /by Michal Itzhaki

Up until relatively recently, the only option end-users had for receiving IT support were phone calls, tickets or emails. Now, thanks to rapid iterations of artificial intelligence and machine learning technology, IT departments are able to leverage the power of intelligent bots to offer round-the-clock, automated (read: agentless) support. But not all bots are created […]

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How IT Automation Can Be an Insurance Policy for Organizations Relying on MSPS with India Operations

April 3, 2020/in Artificial Intelligence/Machine Learning, IT Process Automation, Managed Service Providers, Virtual Support Agents /by Ido Sarig

The recent health crisis has brought to light the unpreparedness of many organizations in terms of ability to pivot and adapt to a completely new way of working. Much of the emphasis has been placed on helping companies make the transition to work-from-home as quickly and seamlessly as possible. But one area of concern that’s […]

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Best Practices for Managing a Remote Workforce

March 31, 2020/in Artificial Intelligence/Machine Learning, Best Practices, Chatbots, IT Process Automation, Virtual Support Agents /by Gabby Nizri

The latest health crisis has forced many organizations into making the transition to remote work much more urgently than many would have liked. As such, a scramble to manage the logistics, like what kind of equipment will be needed, how to provision remote workers and how to maintain maximum data security have become the focus. […]

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How Virtual Agents Can Help Businesses Thrive in the Face of Uncertainty

March 27, 2020/in Artificial Intelligence/Machine Learning, Chatbots, IT Process Automation, Virtual Support Agents /by Gabby Nizri

As the world is currently in the throes of battling the latest global health crisis known as COVID-19, the way organizations conduct business has changed suddenly, and perhaps permanently. Businesses across just about every industry and sector are facing two primary challenges: significant spikes in demand for IT support and the need to prepare for […]

IT Operations in the Age of Coronavirus

March 26, 2020/in Artificial Intelligence/Machine Learning, IT Process Automation /by Ido Sarig

Coronavirus has been a shock to the system for many IT organizations who are traditionally accustomed to working together in person. When you’re in an office, you can often use informal methods of communication – like swinging by someone’s desk, calling them on their office extension, or even imparting critical information when you run into […]

TietoEVRY and Ayehu announce partnership around intelligent application automation.

Bridging the gap of automation potential in the Nordics

March 25, 2020/in Artificial Intelligence/Machine Learning, IT Process Automation, News & Events /by Ido Sarig

TietoEVRY and Ayehu announce partnership around intelligent application automation. Ayehu, a leader in intelligent automation, and TietoEVRY, the leading Nordic software and services company today announced a partnership to deliver transformative IT process automation solutions to enterprises whose top priority is an improved user experience and a happier future work environment. As the core of […]

How Slackbots and Ayehu Add Automation to BMC Helix Remedyforce

March 23, 2020/in Artificial Intelligence/Machine Learning, Chatbots, IT Process Automation, Webinar Recap /by Guy Nadivi

BMC Helix Remedyforce is a version of the BMC Remedy platform popular among organizations already using Salesforce.com, making it easy to deploy rapidly for IT organizations who value being nimble. Since that’s a growing segment of the market, and given the surge of interest in chatbots, BMC and Ayehu have partnered to showcase how to […]

About the Author

Gabby Nizri, Co-Founder, CEO of Ayehu With nearly 20 years’ experience in technology innovation, Gabby is the driving force behind Ayehu. His multidisciplinary background in product engineering, sales and professional services brings together key elements necessary to deliver the company’s IT process automation solution that has proven to be a force multiplier for businesses facing operational IT and cyber security challenges. Since co-founding the company, Gabby has advanced his thought leadership in IT automation and been dedicated to setting the company on a path to strong growth and validation. The Ayehu platform continues to earn accolades from customers, partners and industry experts including Gartner, Red Herring and Deloitte. Prior to founding Ayehu, Gabby held various operational and management positions at successful Israeli technology enterprises including Infogate Online Ltd, Webmaster and Walla Communications Ltd.

About Ayehu

Ayehu’s no-code Intelligent Automation and Orchestration platform is a force multiplier for IT Operations, helping Enterprises save 95% on time handling alert resolution, and achieve 35% cost reduction of labor-intensive routine tasks, while maintaining greater control over enterprise infrastructure – whether on-premise or in the cloud. Among our 220+ Enterprise customers, large MSPs such as Cognizant, Capgemini, Amdocs and LTI, are using Ayehu’s platform for its digital labor, increasing margins and operational efficiency by sending robots to work.