IT Process Automation Blog

How to Predict and Remediate IT Incidents Before They Affect Business Outcomes [Webinar Recap]

October 18, 2019/in Artificial Intelligence/Machine Learning, Best Practices, IT Process Automation, Webinar Recap /by Guy Nadivi

The ability to proactively predict and remediate IT incidents BEFORE they occur, rather than react to them after they’ve already happened, is one of the key value propositions of a new IT operations category called AIOps, which stands for Artificial Intelligence for IT Operations. Leveraging the AI part of AIOps to mitigate problems before they […]

Ayehu Announces Availability of NG Intelligent IT Automation Platform Version 1.5

October 16, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation, News & Events /by Gabby Nizri

Latest AI-Powered Platform Enhances Productivity and Flexibility with New Activity Designer and GitHub Community Repository San Jose, CA –- October 16, 2019 – Ayehu, a leader in intelligent automation, has announced the availability of its Next Generation (NG) IT Automation and Orchestration Platform, Version 1.5. The new release provides IT and security operations teams with […]

changing role of CIO and intelligent automation's impact

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The changing role of CIO and intelligent automation’s impact.

October 9, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by Gabby Nizri

With the ever-increasing volume and complexity of data coming in (thanks in large part to trends like the IoT, BYOD and, of course, Big Data), the role of the CIO has also begun to rapidly evolve over the past decade or so. These individuals are now facing pressures to keep infrastructure updated as well as […]

3-Ways-NOT-Automating-Could-Cost-Your-Business

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3 Ways NOT Automating Could Cost Your Business (Big Time)

October 7, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by peter lee

Industry experts frequently point out the many ways leveraging intelligent automation can benefit an organization. For instance, increased efficiency levels, lower expenditure, scalability and the ability to do more with less all top the list. What we don’t often mention, however, is the flipside. That is, the impact NOT automating could potentially have on a […]

How to Create an Outstanding Experience for Your Cherwell ITSM Users [Webinar Recap]

September 27, 2019/in IT Process Automation, ITSM Automation, Webinar Recap /by Guy Nadivi

The discipline of ITSM has undergone significant evolution since its earliest incarnations. Today with the drive towards automation, increasing use of artificial intelligence, and the push for digital transformation, ITSM occupies an increasingly high-profile position for many organizations. This is especially true as many enterprises are seeking competitive advantages in their customer experience and service […]

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Helping the IT Help Desk – What you Need to Know about Virtual Support Agents

September 24, 2019/in Artificial Intelligence/Machine Learning, Chatbots, Guest Post, IT Process Automation, Virtual Support Agents /by Gabby Nizri

IT help desks everywhere are handling a growing number of requests from multiple channels every day. And the more time the service desk spends putting out fires by phone, through email, or in person, the less time they have to focus on resolving the bigger issues and applying their cognitive skills to more meaningful projects. […]

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Still holding out on IT automation? Here are 4 signs the time has come.

September 18, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by Gabby Nizri

IT automation is certainly not a new concept. In fact, it’s been in use to some degree for over a century. Yet, there are still a great number of enterprise-level organizations that are on the fence about whether this advanced technology is really worth investing in. If you are one of these late bloomers and […]