IT Process Automation Blog

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Pros and Cons of IT Chatbots

March 22, 2019/in Artificial Intelligence/Machine Learning, Chatbots, IT Process Automation /by Evelyn Kotler

When IT chatbots were first introduced, admittedly, they were less than impressive. They were slow, clunky and in many cases, it was painfully obvious that a robot was on the other end. Advances in artificial intelligence technology, however, have addressed these concerns and the virtual agents of today are becoming more human-like by the minute. […]

How (and why) to run your in-house IT like an MSP

March 20, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation, Managed Service Providers /by peter lee

For decades, businesses have been turning to MSPs to handle their day to day IT needs. This outsourcing was something that many small to mid-sized companies were forced to do, since housing IT internally wasn’t always an option. The good news is, technological advances have begun to make it possible for companies of any size […]

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MSPs: How to Cut Costs in 4 Easy Steps

March 15, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation, Managed Service Providers /by Michal Itzhaki

We’ve come a long way since the antiquated automation tools introduced at the turn of the century. Huge, clunky and far-from-perfect, those old tools were enough to get the job done, but thankfully have been vastly improved over the years. Now, automation is intelligent, offering sophisticated solutions in easy-to-use, out-of-the-box products that are affordable and […]

Ayehu Launches Automation Academy, Propelling Technology Innovation in Artificial Intelligence

March 14, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation, News & Events /by Gabby Nizri

The AI-Powered Automation Future Creates New Opportunities and Demands New Skills San Jose, CA –- March 14, 2019 – Ayehu, a leader in intelligent automation, today launched its Automation Academy to provide IT and security technology professionals with up-to-the-minute knowledge, experience and tools necessary to compete in the rapidly transforming and increasingly AI-driven world. According […]

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5 Things Driving AIOps

March 12, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by peter lee

Thanks to the forces of digital transformation, IT operations is undergoing some pretty significant changes. Traditional IT management techniques are becoming obsolete and an entire restructuring of our IT ecosystems is underway. In response, IT operations leaders are using artificial intelligence to help them do their work better, faster and cheaper. Gartner has coined a […]

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5 Ways to Adopt IT Automation Without Breaking the Bank

March 8, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by Michal Itzhaki

It’s been a long-held belief in the business world that IT automation projects are costly endeavors. The good news is they don’t have to be. In fact, with the right solution in place, you can easily streamline your IT operations to actually save your business money in the long run. Here are 5 ways that […]

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IT service management from a different perspective

March 1, 2019/in IT Process Automation, ITSM Automation /by Gabby Nizri

To date, IT Service Management has consistently been viewed as simply part of the IT infrastructure library (ITIL) processes. However, with the looming shift of IT operations from fragmented services to a more end-to-end, service-driven approach, the concept of ITSM is poised to play an increasingly critical role in business operations. In order to successfully […]