Could Your Business Survive a System Outage?

We hear about them all the time. Most of us have probably experienced them personally. We’re talking about system outages, and the downtime that typically follows. But do we really understand what these incidents mean and, more importantly, how without the right incident response plan they can ultimately impact an organization’s bottom line? The answers may surprise you, and not in a good way. Let’s take a look.

Causes of System Outages

Outages can be categorized into two areas: planned and unplanned. It’s the latter of the two that has the biggest impact on businesses. But what causes these types of situations? What triggers a system, database, hardware or software down time? According to the IT Process Institute’s Visible Ops Handbook, some 80% of unplanned outages are caused by people and poorly planned/executed processes. Furthermore, the Enterprise Management Association reports that 60% of failures come as a result of manual configuration errors.

What’s the common denominator here? The answer is simple. Humans. The truth is, even the most highly skilled and well-trained IT professional has the potential to make a mistake, and even the tiniest of errors can result in critical systems going down. They’re also not at all uncommon. In fact, recent studies indicate that the average organization experiences about 4 outages per year. Approximately half of all organizations surveyed also indicated that they’d experienced at least one complete network outage each year.

Impact of System Outages

The ultimate impact an outage will have on the IT department and, in most cases, an organization as a whole typically depends on the type of outage as well as how long the subsequent downtime lasted. Generally speaking, the average length of an unplanned outage is a little over an hour.

Depending on what systems went down, this could mean loss of productivity for one department or the entire company. It could also extend to external sources, such as a network outages that impact customer interactions with an organization. For example, if Amazon.com went down, not only would internal operations suffer, but the loss of revenue from potential online sales would be massive.

Costs of System Outages

So, what does this mean in terms of dollars and cents? Well, a significant outage can cost an organization on average $12,250 per minute. Yes, you read that right. Annual losses top out somewhere around $3.9 million per organization. Another thing to consider is the fact that system outages can also result in a costly loss of critical data, the exact impact of which can only be measured on an individual basis, depending on what information was lost. In significant incidents, a company may find it impossible to ever recover from something like this.

This is why it is absolutely critical that businesses take the appropriate measures to avoid potential outages and, at the very least, have a plan in place to limit the amount of downtime as much as possible. Experts agree that the best strategy is to design and implement a strategy that leverages all of the available technology, particularly IT automation, which takes most of the human element out of the process and ensures a more timely and accurate response to potential incidents.

In fact, with the right platform and strategy in place, downtime can be reduced by up to 90%. One only needs to look at the potential costs of extended periods of downtime to recognize how impactful such a reduction can be.

The truth is, despite our best efforts, IT systems inevitably fail from time to time, whether it’s due to a simple misconfiguration or a process that wasn’t executed properly. The key is to take the appropriate steps ahead of time so that if and when a critical incident occurs, the results will be as low-impact as possible.

To learn more about how automated incident management can help your business recover from a system outage, check out the free eBook below. Or, better yet – click here to experience the power of IT automation for yourself.

How to Get Critical Systems Back Online in Minutes
 

Two Key Ways Intelligent Automation is Changing the Face of Cybersecurity

Two Key Ways Intelligent Automation is Changing the Face of CybersecurityArtificial intelligence and machine learning technologies are being integrated into many aspects of our everyday lives. If you use Siri or Amazon Echo, you’ve already been touched by AI to some degree. One area where this so-called “smart” technology has become particularly valuable is in the realm of cybersecurity. But despite the buzz, it’s important to understand the real capabilities of intelligent automation in security.

Better Detection

Many are surprised to learn that artificial intelligence in cybersecurity isn’t a new concept. In fact, machine learning has been used to detect unwanted traffic for many years, including in such common tools as spam filters. So why all the hype today? Because that technology has continued to evolve and improve. Where it really shines today, specifically in terms of network security, is in its ability to pinpoint attacks that are outside the norm.

In other words, intelligent automation can detect a pattern or anomaly and recognize that something is suspicious entirely on its own. Not only is this incredibly effective, but it’s something human agents simply cannot do. That’s where an AI powered cybersecurity platform becomes what we like to call a force multiplier.

Volume Control

Another way intelligent automation is revolutionizing the way organizations handle their cybersecurity is in the sheer volume of threats. With the relentless onslaught of increasingly sophisticated attacks operating around the clock, even the most competent and diligent security team cannot keep up. AI technology, on the other hand, can handle an immense amount of data, continuously monitoring, instantly analyzing and immediately reacting to address potential incidents.

Again, like its intuitive ability to read patterns and detect anomalies, machine learning in cybersecurity can also become a force multiplier by augmenting human capability. This is particularly true in instances for which human decision making is still necessary. AI technology can monitor and assess enormous amounts of raw data looking for problems and pass them on to human analysts for closer examination. Furthermore, the interaction with humans allows the intelligent automation platform to continuously refine and improve its search algorithms (hence, the “learning” in machine learning).

When it boils down to it, the hype about AI and machine learning in security is turning out to be all that it’s cracked up to be. With the right platform, intelligent automation can bring your cybersecurity strategy to an entirely new level, providing enhanced protection and keeping your organization a few steps ahead of potential attacks.

To see this innovative technology in action, simply click here and request a free product demo.

How to Get Critical Systems Back Online in Minutes

Using IT Process Automation to Streamline Employee Onboarding

Using IT Process Automation to Streamline Employee OnboardingWe frequently talk about process automation in the context of IT, and while it’s certainly highly effective for tech teams, the truth is, IT process automation can easily be applied across the entire enterprise. In fact, one area where organizations can save a ton of time, money and resources is in HR, or specifically for the workflow of employee onboarding. Let’s take a look at how automating these processes can add tremendous benefit to everyone involved.

Conventional Onboarding (Non-Automated)

Ask any HR representative (or manager for that matter) and they’ll be the first to tell you that onboarding a new employee is a huge hassle. In fact, it involves many different people and a lot of resources well beyond just HR. For just one new team member, the process typically involves the following steps when done manually:

  • Organize orientation
  • Scheduling welcome meeting and training for new employee
  • Print company documents, such as forms to be signed as part of the new hire process
  • Manually enter employee information into the computer system
  • Set up systems ID and access for new employee
  • Set up new hire in payroll system
  • Pair new hires with appropriate personnel for mentoring/hands-on training
  • Prepare electronic training modules for new employee
  • Monitor process to ensure that all required documentation is received and training is completed as required

Not only is this incredibly tedious for everyone involved, but when onboarding is handled manually, there is also room for significant errors. For instance, HR could potentially misplace employee forms and have to start all over again.

Manual keying errors can also result in missing or incorrect information on file, which can be a problem down the road. Lastly, the delays and bottlenecks caused by these manual workflows can result in a negative new employee experience, which can impact morale, productivity and retention.

Automated Employee Onboarding

Now, let’s take a look at how the new hire onboarding process changes when IT process automation is introduced:

  • Automation eliminates redundancy, improving efficiency and saving the company money.
  • HR staff is freed up to spend time working with the new hires rather than on the logistics of getting them set up.
  • With IT process automation, data about new hires can be gathered, organized and stored without the need for human intervention, saving time and eliminating errors.
  • All necessary steps can be integrated together, including cross-departmental functions required to bring a new employee onboard.
  • New hires enjoy a much more streamlined, efficient onboarding process, improving the experience.
  • Thanks to automated processes, new employees are able to be up and running faster, which means they’ll be able to begin working and contributing sooner.
  • The onboarding process becomes more uniform, ensuring that every new hire receives the same consistent experience.
  • New employees feel empowered right from the start, thanks to tools like self-service automation.

Let’s face it. No matter how advanced and tech-centric we become as a society, onboarding will always be a necessary process. Leveraging tools like IT process automation, however, can make this process faster, more efficient, more accurate and an overall more positive experience for everyone involved.

Want to see for yourself how IT process automation can help your organization get new team members onboard and productive right away? Take Ayehu for a test drive today by clicking here.

eBook: 10 time consuming tasks you should automate

Why Hire a Managed Service Provider When You Can Be Your Own MSP?

Why Hire an MSP When You Can Be Your OwnFor decades, businesses have been turning to Managed Service Providers (MSPs) to handle their day to day IT needs. This outsourcing was something that many smaller or mid-sized enterprises were forced to do, since housing IT internally wasn’t always an option. The good news is technological advances – in particular IT process automation – have now made it possible for these companies to actually manage IT operations in-house with the same efficiency and service levels as an MSP.

We’ve written several posts about how IT process automation can (and should) be leveraged by MSPs to save time and reduce costs. The reality is, this same concept can easily be applied to internal IT departments as well. For small to mid-sized businesses that previously relied on external MSPs to serve as their IT department, the reason was typically due to cost. It was simply more cost-effective to outsource the tech duties rather than to manage them in-house. But with the ability to accurately measure the value of internal IT, more and more small to medium sized businesses are recognizing the benefits of keeping things in-house.

The answer to the age-old question of how an internal IT group can match the efficiency of a managed service provider lies in the concept of automation. When you can begin to automate not only individual repetitive tasks, but entire workflows, suddenly the idea of running a busy IT operation doesn’t seem as overwhelming. You no longer face the need to hire more staff than you can afford, and those staff members that you do employee will have the ability to focus on critical things that require a human touch, such as analyzing and developing business strategies for future success.

Benefits of Using IT Process Automation to Keep IT In-House

While using an MSP is certainly not a bad option, there are a number of specific benefits that a business can realize by keeping IT in-house. These benefits include:

  • More Control – Outsourcing always requires giving up a certain amount of control. Keeping IT operations internal gives the business full control over all processes and procedures.
  • Flexibility – A quality IT process automation product provides flexibility and customization to each business’s unique pain points. That means that your internal IT can be designed specifically for the needs of your organization, unlike an MSP which can only adapt to a certain point.
  • Higher Level of Security – It goes without saying that internal versus outsourced departments always provide a more secure atmosphere. IT operations for industries that deal with more sensitive information, such as the financial sector, benefit greatly from keeping all transactions in-house.
  • Saves Time – Internal IT operations eliminate the need to contact and rely on a third party for any support requests, which can save time. The beauty of ITPA is that it is designed to make IT operations more efficient, so it is inherently a time saver. Couple this with the fact that ITPA lets computers do the heavy lifting, freeing up personnel to be available if and when an issue arises, and you’ve got a highly effective and efficient department with exceptional service levels.
  • Saves Money – Keeping IT internal saves money over time, since you will no longer need to incur the costs of outsourcing to an MSP.

Think your business is too small or lacks the resources to manage IT operations internally? Think outsourcing to an MSP is your only option? Think again. With technological advances, namely the rise of IT process automation, now organizations of any size have the ability to achieve the same operational efficiency with their in-house IT as they would with an MSP.

Learn more about how IT process automation can provide your organization with flexibility, control and savings of both time and money by requesting a free product demo today!


eBook: 10 time consuming tasks you should automate

What is Intelligent Process Automation (and Why Should You Care)?

What is Intelligent Process Automation (and Why Should You Care)?There’s been quite a bit of buzz lately surrounding the topic of intelligent process automation, with viewpoints ranging from ‘farfetched’ and ‘too good to be true’ to excitement that the future is essentially happening right before our eyes. But for many business leaders, the topic is completely off their radar, whether it’s due to lack of technical prowess or simply because they’re too busy to learn more. As such, we thought it might be helpful to summarize exactly what intelligent automation is and, more importantly, why it should be something every busy professional considers.

Intelligent Process Automation Defined

In simplest of terms, IPA is a set of innovative technologies that bring together robotic process automation (RPA) with machine learning. Like conventional automation tools, IPA is designed to assist human workers by taking over repetitive, routine and manual tasks. Where IPA differs from automation tools of the past, however, is in its capability to not only mimic human activities, but actually learn from them and improve over time, without the need for human intervention.

Thanks to cognitive technology and deep learning algorithms, automated rule-based workflows can be further enhanced with decision-making capabilities. As a result, forward-thinking organizations that have already adopted intelligent process automation technology are realizing greater efficiency levels, improved staff performance, less risk, better response times and ultimately more positive customer experiences.

IPA in Action

As an example of intelligent process automation in action, let’s consider a financial services firm in which a customer support agent must pull information from a dozen different systems in order to provide basic level, day to day service. With IPA employed, software robots can interpret text communications, make decisions that don’t require pre-programming, offer suggestions to clients and provide real-time tracking and visibility into the workflow between systems and human agents.

Business Value of Intelligent Process Automation

With IPA a significant portion of the manual work is instantly taken off the plate of customer support agents. This frees them up to focus their efforts and abilities toward more mission-critical business projects. Customers still receive the same high level of support and the organization benefits from an engaged team that is free to be creative and innovative in achieving business goals.

While the greatest benefits of IPA come as a result of complete, enterprise-wide implementation, business leaders can unlock ROI quickly even just by automating just one or two manual tasks that routinely bog down employees.

In addition to intuitive automation, IPA can also bring value in the way of improved decision-making capabilities. Through sophisticated machine learning algorithms, intelligent process automation platforms can deliver data-driven recommendations to key decision makers to help optimize workflows and improve performance. Business leaders can then apply this insight to future planning and forecasting for better results.

Getting Started with IPA

The best news of all is that with the right partner, implementing IPA doesn’t have to be a complex, highly technical project. Ayehu’s Next Generation intelligent process automation and orchestration platform features an easy to use workflow designer, enabling rapid adoption and time-to-value, with an extensive pre-built library of activities and end-to-end workflows. No coding or programming required.

Experience it for yourself. Click here to take Ayehu for a test drive today!

eBook: 10 time consuming tasks you should automate

5 Mistakes to Avoid When Implementing IT Process Automation

5 Misktakes to Avoid When Implementing IT Process AutomationLaunching an IT process automation project isn’t something that should be taken lightly. As with anything else in IT, in order for the process itself to go smoothly – from start to finish – you must plan carefully. More importantly, you must know what common mistakes are often made that can slow down or even completely derail the plan so that you can avoid making those same errors with your own project. Here are five of those common mistakes to be mindful of.

Choosing the wrong platform.

First and foremost, you cannot expect to complete a project in IT without the right tools and technology at your disposal. That being said, not all IT process automation platforms are created equal. Some are entirely too complex, difficult to use and lack critical intuitiveness. Others are simply too broad, encompassing too many tasks and workflows at once. What you need is an IT automation and orchestration platform that is easy to implement, simple to learn, can be integrated with existing systems and is inherently intuitive (ideally driven by AI capability). You should also look for a product that is scalable, allowing you to start out by automating one or two workflows and then work your way up.

Starting with the wrong processes.

When first rolling out IT process automation, the best tactic to take is to start small and then gradually work your way up. Many IT professionals make the mistake of beginning their automation project with a workflow that is extremely complex or which covers too wide of a scope. The basics of ITPA involve automating basic, manual repetitive daily tasks – at least in the beginning. Start with these, and once you’re comfortable with the platform you’re using, move on to more comprehensive processes.

Approaching solely from a technology standpoint.

It may seem like an oxymoron to list this as a mistake, but believe it or not, the best way to approach an automation project is not from a point of technology, but from a point of problem solving. You should first have a clear picture of what pain points you want IT process automation to address, and in what order, and then view the automation as a means to that end. When you do so, you focus on the more important end result and how to reach it, rather than getting caught up in the technology behind it.

Not looking at the big picture.

While it’s true that automation is highly effective in taking routine tasks of one small department and automating them to improve efficiency, what many fail to consider is that these tools can do so much more. In fact, the ultimate goal of ITPA is to become a bridge that connects all departments and ties together the entire infrastructure of an organization. Focusing on just one area can limit the virtually endless potential that IT process automation has to offer.

Failing to recognize and measure the value of automation.

As with anything else in business, measuring the success of your ITPA strategy and extracting its value is critical, yet it’s something that is overlooked far too often. In order to truly get the most out of your automation project, you must understand how to calculate your return on investment. This will help you uncover areas that could use some adjustments and identify which workflows and processes have been successfully automated. (Not sure how to do this? Don’t worry. We’ve already done the work for you in our free eBook.)

The key to success in any business project is planning ahead, and part of that planning involves recognizing the common mistakes made by others so that you can hopefully avoid doing the same. If you’re not careful, these five routine errors can slow down and even bring your ITPA process to a grinding halt. By choosing the right tool, starting small, focusing on the big picture and properly measuring your progress, you’ll be well on your way to successful ITPA implementation.

For more tips and tricks on launching a successful IT process automation project, download your free copy of the ITPA Survival Guide below or click here to request a free product demo today.

EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)

Ayehu VP of Alliances and Partnerships Brian Boeggeman to Present at International Cloud Expo 2017

Ayehu to Present at Cloud ExpoSanta Clara, CA –- Oct. 25, 2017Ayehu, provider of the IT automation and orchestration platform built for the Digital Era, today announced that VP of Alliances and Partnerships, Brian Boeggeman will present at SYS-CON’s 21st  International Cloud Expo® 2017 on November 1, 2017 at the Santa Clara Convention Center in Santa Clara, CA. Boeggeman’s session will be part of the Enterprise Cloud and Digital Transformation track and is titled: “Intelligent Automation in the Digital Transformation Era.”

The presentation will address today’s key business imperatives for CIOs and CISOs and the journey to digital transformation. Mapping out the phases of intelligent automation, attendees will learn the impact of today’s challenges and opportunities. The session will explain the concept of the self-driving enterprise, and how when companies embody the key pillars of automation, they will accelerate business value and ensure future success in the digital landscape.

Produced by SYS-CON Events, Cloud Expo is a show where technology buyers and vendors meet to experience and discuss cloud computing and all that it entails. The three-day event (October 31, 2017 – November 2, 2017) offers a wide range of keynotes, technical sessions, and power panels on topics including cloud computing, artificial intelligence, machine learning, big data and analytics, digital transformation and much more.

Boeggeman’s Cloud Expo session will be held on November 1, 2017 from 3:40 p.m. – 4:15 p.m. PST. Additionally, at the event, Ayehu will demonstrate its intelligent automation and orchestration platform in its booth #316.

Mitigating Risk with Compliance Automation

Mitigating Risk with Compliance AutomationWith laws and regulatory requirements evolving on a continuous basis and the stakes incredibly high in most industries, compliance professionals face the challenge of eliminating whatever might be standing in the way of conformity. Despite the fact that many organizations have already invested significantly in maintaining compliance, their efforts are often undermined by something as basic as improper or inadequate reporting. That’s where compliance automation comes into play.

The outcome of companies that fail to prioritize compliance can be seen all around us. Almost daily, another headline appears highlighting the downfall of yet another promising startup. Not only do failures in this area impact the company itself and its customers and investors, but these incidents also tend to result in a tightening of compliance regulations. So, in essence, when one organization messes up, everyone in that industry (and sometimes beyond) must pay to some degree.

When it comes to compliance, there are a number of ways a company can head down the wrong path. Businesses are tasked with staying on top of complex regulations and deal with the time, money and other resources that are consumed by ongoing data gathering and compliance monitoring. Streamlining reporting through compliance automation can alleviate much of this burden. But how? What’s the best way to transition from manual to automated (and therefore more auditable) processes?

The simplest solution is to eliminate as much human interaction from your workflows as possible. Compliance automation delivers much more than enhanced efficiency. It also provides a number of benefits as they relate to risk management. With an automation and orchestration platform in place, compliance teams can rest easy knowing that they are in good standing with all regulatory requirements.

Furthermore, come audit time, all the relevant data will be available at the click of a button. With automated workflows, there’s no laborious data gathering or risk of erroneous reporting. Most critically, because the business will remain compliant, it will also remain safe from potential penalties and other costly consequences. The less the compliance team relies on manual processes, the less exposure there will be for the company as a whole.

Remember – compliance problems don’t only result in costly fines and penalties. They can also wreak havoc on a company’s reputation, market value and more. By integrating automated technology into the compliance process, businesses can effectively eliminate additional risk of human error that could threaten to derail an otherwise sound operation. Compliance automation facilitates a repetitive, easily monitored and managed set of workflows, gathering data in one single platform and exposing potential issues so they can be addressed before they become a serious problem.

To see for yourself how Ayehu’s automation and orchestration platform can help streamline compliance and just about every other area of your business operations, click here.

EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)

ITSM Automation: The Secret Key to Unlocking Business Value

ITSM Automation: The Secret Key to Unlocking Business ValueOne of the more surprising trends in recent history has been the implementation of IT Service Management (ITSM) in areas that are outside of the IT realm, such as facilities management and human resources. Similar to IT, these functions can derive significant business value from standardizing, automating and streamlining workflows and processes. Furthermore, by cutting costs and skyrocketing efficiency, ITSM automation can help all lines of business roll out newer and better capabilities for the benefit of the entire organization.

Widespread Benefits of ITSM Automation

According to a recent survey by PMG, nearly three quarters of the 300 respondents listed self-service automation as beneficial to the entire organization. 68 percent agreed that automation can help lower the costs of IT operations. 82 percent acknowledged that automation has fundamentally changed the way cloud and virtual environments are managed while 65 percent credit automated technology as instrumental in integrating and managing Big Data.

Nearly all survey respondents, however, (98 percent) agreed that automation already provides clear and measurable business benefits, including:

  • Enhanced customer satisfaction
  • Increased productivity and subsequent gains
  • Better knowledge sharing
  • New product delivery

It’s no surprise, then, that ITSM automation is now being leveraged to streamline manual processes across entire organizations, including IT help desks, HR departments, customer contact centers and more. Extending automation outside IT departments into other business units within the company is becoming much more commonplace.

Aligning ITSM Automation with Business Goals

Of course, in order for ITSM automation to truly generate measurable benefits across the enterprise, it must be aligned as closely as possible with broader organizational goals. This isn’t a significant challenge, however, thanks to ITSM’s ability to facilitate better communication throughout the company. By eliminating miscommunication, businesses gain greater efficiencies. When IT becomes less of a silo and more a part of overall business operations, everyone benefits because they’re all on the same page.

Obstacles to ITSM Automation

While the majority of business leaders agree on the many benefits ITSM automation has to offer, there are still certain key challenges that exist and must be overcome. One of the biggest obstacles is the lack of a holistic approach to automation, which results in silos that are not integrated and therefore are not being leveraged to their fullest potential. In some instances, separate automated processes actually work against rather than with one another, slowing down progress and creating more inefficiency than they’re supposed to eliminate.

One of the contributors to these silos of automation is different departments that deploy automation individually, without the IT team’s knowledge and assistance. Other respondents to the survey cited business leaders who create their own automated solutions using incorrect tools or non-standard processes. Clearly these issues must be addressed and overcome if ITSM automation is to become truly beneficial. Ideally, the IT department should take the lead on developing and implementing an interdepartmental strategy for automation.

The first step? Choosing the right platform. Watch ITSM automation powered by machine learning and AI in action today by requesting a free product demo. Click here to get started.

IT Process Automation Survival Guide

Implementing IT Process Automation? Start by Crawling…

Implementing IT Process Automation? Start by CrawlingThere’s a common misconception about IT process automation that it’s extremely expensive, a huge pain to implement and that even after you invest a ton of money and spend months getting it up and running, it doesn’t work as promised. To the contrary, automating your IT workflows and processes doesn’t have to be costly or difficult, and it can work amazingly well…provided it’s approached the right way. Let’s take a look at a concept known as the “crawl, walk, run approach” and how it makes implementing ITPA easy and effective.

Crawl…

If you think about how a small baby begins to develop and become mobile, you can envision a slow, cautious start. Then, as confidence and experience builds, the child will begin to move faster and accomplish a little more with each endeavor. Using automation successfully should be the same. Start out slow, testing the waters by automating one or two simple tasks that are not business critical. Once you begin to get comfortable with the product, you will feel more confident rolling it out to other, more important tasks and workflows.

Walk…

Learning to walk takes time, patience and support. It’s the same with automation. Don’t get caught up in the pressure to jump in and move too fast. Instead, get the appropriate resources in place before you launch any major automation projects. Support in the form of project managers, IT process automation experts or engineers will be invaluable during this planning stage. In some cases, the automation company you choose will offer this service as part of their package. Others may be able to recommend professionals that will fit with your needs and your budget.

Once you’ve developed a well-thought-out, step-by-step plan, continue the patient pace by building out the steps, workflows and interfaces for each process. Ample testing should be conducted, ideally in a specially designated test environment or during scheduled maintenance downtime. Focus not only on the initial deployment, but also on a change management strategy so that your automated processes and workflows can adapt with future changes to business needs.

Run…

Now that you’ve successfully tested and implemented IT process automation, it’s time to pick up the pace. Every runner knows that in order to maintain a steady sprint, proper stretching is required. Once you’ve gone through the initial walking process, it’s time to extend automation to new initiatives and applications. As always, tackle one task at a time until you’re satisfied with the results and then move on to the next. Over time, managing multiple automated workflows and even linking several together will become completely do-able.

Some Additional Words of Wisdom…

An important thing to keep in mind is that when it comes to automation, as with most anything else, you get what you pay for. Those free bundled products are probably not all that great, otherwise they wouldn’t be free. Paying for the right IT process automation software, although requiring a monetary investment, can really pay off in the long run when the business benefits begin to significantly outweigh the costs incurred.

The bottom line is, IT process automation doesn’t have to cost an arm and a leg, and it doesn’t have to be a huge headache to implement. Provided you follow the steps above, starting off small and slowly scaling up, you can realize the true benefits of ITPA without all the hassle and without breaking the bank.

Ready to explore what automation can do for your business? Take the next generation of IT automation and orchestration powered by AI for a test drive today. Click here to get started!

EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)