IT Process Automation Blog

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5 Non-Tech Skills to Look for in an Intelligent Automation Engineer

May 21, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by Michal Itzhaki

Everyone talks about the changes in the IT world – the increased complexity, the pressures to improve efficiency, and the need for tighter links between IT and business. But how does this influence your IT personnel and skill set requirements? It goes without saying that there’s a need for individuals who have backgrounds in areas like data […]

warning about free intelligent automation software

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Why “Free” Automation Software Isn’t Really Free

May 17, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by peter lee

Who doesn’t love getting something for nothing – especially when you’re working with a limited budget and have to find creative ways to keep your business running efficiently, such as with intelligent automation tools, without breaking the bank? While some of the products out there that are being offered for free are great, and can […]

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ITOps: Best practices to improve performance and service quality

May 15, 2019/in Artificial Intelligence/Machine Learning, Best Practices, IT Process Automation /by Gabby Nizri

There’s no doubt about it. Intelligent automation is the biggest driver for increasing the overall performance of ITOps and service quality for businesses today. It allows IT management and personnel to streamline their workflows by automating the time consuming day to day tasks that bog them down, allowing technology to do the heavy lifting so […]

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The Rise of Artificially Intelligent Service Management (AISM)

May 9, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation, ITSM Automation /by Michal Itzhaki

It’s been said that the best way to serve customers is to anticipate their needs, whether it’s a restaurant concierge offering to walk patrons to their vehicles with an umbrella overhead on rainy evenings or rolling out an update on a software product. The same concept can be applied in the IT realm, specifically in […]

intelligent automation secret to business success

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The real secret to success for modern businesses

May 7, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by peter lee

Intelligent automation has become one of the most talked about areas of enterprise technology over the past several years. The virtual workforce which was once just a concept has quickly become an integral component of modern business structure. The technologies behind intelligent automation – AI and machine learning – have already begun delivering significant returns […]

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7 Steps for Getting Started with AIOps

May 3, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by Evelyn Kotler

Today’s IT teams are dealing with a growing mountain of data. What’s more, they’re finding themselves having to use a multitude of tools in order to monitor and manage that data. In situations of technical outages, this can make it incredibly difficult and time-intensive to identify and resolve underlying issues. Anyone in business knows that […]

secrets to successful digital transformation

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The 7 Secrets of Effective Digital Transformation

April 26, 2019/in Artificial Intelligence/Machine Learning, Best Practices, Digital Transformation, IT Process Automation /by Gabby Nizri

If you’ve ever read the book The 7 Habits of Highly Effective People by Stephen Covey, you’re familiar with the concept of “beginning with the end in mind.” Putting that into context in terms of digital transformation means organizations must determine what their goals are before they begin adopting a ton of shiny new technologies. […]