IT Process Automation Blog

Preparing for the Future of Work: Transitioning to Intelligent Automation

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Preparing for the Future of Work: Transitioning to Intelligent Automation

August 23, 2019/in Artificial Intelligence/Machine Learning, Digital Transformation, IT Process Automation /by Guy Nadivi

These days, a growing number of organizations are making the shift toward integrating intelligent automation as a critical component of their business model. But it should never be about automating just for the sake of automating. That’s not going to help you win the AI race. The future of work will involve more of a […]

ITOps Times

Hybrid AI in the Future of Work

August 20, 2019/in Artificial Intelligence/Machine Learning, Chatbots, Guest Post, IT Process Automation, Virtual Support Agents /by Gabby Nizri

Due to ongoing improvements in artificial intelligence and machine learning technologies, we are on the cusp of an entirely new era in automation. Not only are software robots adept at performing routine, repetitive tasks on behalf of humans, but they are now capable of carrying out activities that rely on cognitive abilities, such as those […]

4 Ways Digital Transformation will Impact IT Support

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4 Ways Digital Transformation will Impact IT Support

August 8, 2019/in Artificial Intelligence/Machine Learning, Digital Transformation, IT Process Automation /by Guy Nadivi

The IT help desk, as it once existed, has changed. Driving that evolution has been the changing demands and expectations of digital customers. Simply put, digital is revolutionizing the world of IT support and service. These newer and more complex requirements of digital customers (which include employees) are causing IT teams to re-evaluate what they […]

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Want better self-service IT adoption? Try these 4 tips.

August 5, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation, Virtual Support Agents /by Roy Eyal

Many individuals (and even entire teams) mistakenly believe that self-service IT is something that threatens their livelihood. To the contrary, providing employees the control over their technology usage can make the job of IT much easier and more efficient. In other words, it’s a good thing, not something to fear and resist. So, how can […]

4 Tips for Successful Adoption of AI at Scale

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4 Tips for Successful Adoption of AI at Scale

July 30, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by Evelyn Kotler

Utilizing artificial intelligence on a smaller scale is relatively simple in nature. At the enterprise level, however, it isn’t always so straightforward. This may be a contributing factor to the recent survey results from Gartner indicating that while 46% of CIOs have plans for implementing AI, only a mere 4% have actually done so. Those […]

IT Incidents: From Alert to Remediation in 15 seconds [Webinar Recap]

July 25, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation, Virtual Support Agents, Webinar Recap /by Guy Nadivi

Author: Guy Nadivi Remediating IT incidents in just seconds after receiving an alert isn’t just a good performance goal to strive for. Rapid remediation might also be critical to reducing and even mitigating downtime. That’s important, because the cost of downtime to an enterprise can be scary. Even scarier though is what can happen to […]

5 Mistakes to Avoid with Self-Service Automation

July 18, 2019/in Artificial Intelligence/Machine Learning, Chatbots, IT Process Automation, Virtual Support Agents /by Michal Itzhaki

Self-service automation is becoming more of the norm rather than the exception. In fact, a recent survey by SDI found that 61% of businesses were focusing on some type of self-service initiative (up from 47% in 2015). And it’s not only for making your customers’ lives easier. Many organizations are realizing the benefits of providing […]