Alert fatigue dragging your IT security team down? Here’s how to get things back on track.
The number of IT security incidents making their way into the enterprise each day is staggering – somewhere in the hundreds of thousands. Today’s security professionals often find themselves running in circles, constantly putting out fires and treading water. The term “alert fatigue” has become commonplace and those in IT leadership are struggling to find a way to ease the burden and reduce the risk of costly turnover in an already short-staffed field. If you are among those leaders, here are five things you can start focusing on today that will improve the work environment tomorrow.
Arm them with the right technology.
First things first, you cannot expect your IT security team to be successful against ever-increasing threats if they aren’t armed with strong and intuitive technology. By incorporating intelligent automation in the incident response process, the same tech that the hackers are using can then be used to protect against them, 24/7/365.
Empower front-line employees.
Lower tier level employees may not be capable of handling extremely sensitive or complex tasks, but by leveraging tools like automation, you can effectively empower them to handle a good portion of the basic security function on their own, without the need for escalation. This will also alleviate the pressure on high level IT security personnel and allow them to focus their time, efforts and skills on more critical projects.
Develop best practices.
Use detailed analytics to evaluate your network, systems and applications with the goal of identifying and addressing vulnerabilities before the hackers have a chance to exploit them. Additionally, with the assistance of artificial intelligence, existing processes and policies can be routinely tested to pinpoint bottlenecks and develop best practices for improved operations going forward.
Improve the communication process.
Much of the frustration experienced by IT security personnel can be traced back to a lack of quality communication within the department. Without the right plan and technology in place, a breakdown in the notification and escalation process can result in costly delays, which can dramatically impact the bottom line. Adopting a bi-directional and remote communication strategy ensures a smoother, more efficient and timely execution of required actions.
Eliminate coding and scripting.
When the IT security team is wasting valuable time writing scripts and coding, they’re not focusing on what’s most important: timely and effectively incident response. The longer it takes to remediate a successful breach, the more damage it can cause the enterprise. The right IR tool should eliminate the need for manual scripting, which will streamline operations and also relieve unnecessary pressure from your IT department.
Is your IT security team struggling to keep their heads above water? Are advanced persistent threats (APTs) draining your skilled personnel and increasing your risk of losing top talent due to fatigue and burnout? If so, the time to take action is now. Take Ayehu for a test drive today and experience for yourself how intelligent automation can give your IT security personnel the tools they need to do their jobs successfully.
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Ayehu is the IT Automation and Orchestration platform built for the Digital Era. Powered by machine learning algorithms, it acts as a force multiplier for IT operations, security operations, managed service providers (MSPs) and managed security service providers (MSSPs). Customers can significantly save time on manual and repetitive tasks, respond to incidents with pinpoint accuracy, accelerate mean time to resolution, and maintain greater control over IT infrastructure.