IT Process Automation Blog

The Future of MSPs: The Good, The Bad, The Ugly

June 19, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation, Managed Service Providers, Webinar Recap /by Guy Nadivi

Author: Guy Nadivi, Sr. Marketing Director, Ayehu Leading analyst firms are forecasting a lot of turmoil ahead for MSPs, so I thought it would be well worth exploring not only the ramifications of this expected market upheaval, but also how smart MSPs can actually take advantage of it. Are any of you fans of old […]

employee of the year intelligent automation

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And the Employee of the Year Award goes to: A robot?

June 14, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by peter lee

Imagine: you’re in the annual company meeting and the CEO announces who has been the busiest, most productive employee over the past 12 months. Now, imagine if he completes that statement not with the name of you or any of your co-workers, but instead points to your intelligent automation platform. In other words, a robot. […]

How to Automate Incident Response for Splunk Alerts in Minutes

June 7, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation, Webinar Recap /by Guy Nadivi

Author: Guy Nadivi, Sr. Director of Marketing, Ayehu Let’s talk about Splunk, a market leader in the Security Event Information Management (SEIM) market. BTW – You can always tell who the market leader is in any category when its competition starts touting itself as the ones who will eradicate that company. Recently, one of Splunk’s […]

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How to Achieve Quick ROI for your Intelligent Automation Project

May 30, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by Michal Itzhaki

The most important component of any business decision, particularly in terms of IT, is being able to measure the results as quickly as possible. Ongoing success depends heavily on whether or not the money you’re spending is truly getting you the type of return that warrants continued investment; otherwise you may end up wasting cash […]

Creating an Intelligent Virtual Support Agent for your ITSM

May 28, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation, Virtual Support Agents, Webinar Recap /by Guy Nadivi

Author: Guy Nadivi, Sr. Director of Marketing, Ayehu A topic that’s really getting a lot of buzz these days is Virtual Support Agents. Virtual Support Agents – or VSAs – are the next logical evolution of a chatbot, because where chatbots are primarily conversational, a VSA is both conversational and actionable, making them much more […]

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5 Non-Tech Skills to Look for in an Intelligent Automation Engineer

May 21, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by Michal Itzhaki

Everyone talks about the changes in the IT world – the increased complexity, the pressures to improve efficiency, and the need for tighter links between IT and business. But how does this influence your IT personnel and skill set requirements? It goes without saying that there’s a need for individuals who have backgrounds in areas like data […]

warning about free intelligent automation software

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Why “Free” Automation Software Isn’t Really Free

May 17, 2019/in Artificial Intelligence/Machine Learning, IT Process Automation /by peter lee

Who doesn’t love getting something for nothing – especially when you’re working with a limited budget and have to find creative ways to keep your business running efficiently, such as with intelligent automation tools, without breaking the bank? While some of the products out there that are being offered for free are great, and can […]