How to Choose the Right Partner for Your MSP Business

How to Choose the Right Partner for Your MSP BusinessBuilding a profitable managed service provider business requires striking a delicate balance between adding value for your clientele and also adding value for your organization. If the scales tip too far in either direction, your business could easily topple. Part of keeping things in balance involves selecting the right partners who will support and help you achieve your MSP business goals. Here are a few tips to ensure a good fit.

Identify and understand your customers’ needs.

You can’t expect to meet (and hopefully exceed) the needs of your clients if you don’t have a clear and accurate understanding of what those needs are. Do they employ any IT staff in-house or do they rely entirely on your company? Do they have an eCommerce side to their business? Do they work with particularly large files? Different clients will have different needs and require MSP support for different reasons. Understanding these various needs will help you choose a partner that will help you address those needs.

Set your own business goals.

Once you have a clear understanding of what your clients expect from you, the next important step is identifying your organizational goals. Again, the objective is to strike a balance between delivering the best possible service at the lowest cost to save your customers money while also finding a way to do more with less so you can remain profitable. This is why choosing the right vendor is so important. For instance, a partner offering intelligent automation can allow you to work on limited staff to keep operating costs at a minimum while still delivering a high degree of service to your MSP clients.

Schedule a meet and greet.

There are plenty of MSP partners on the market today. Your task will be to shortlist the ones with offerings that most closely align with your clients’ needs and your business goals. Once you’ve got a few narrowed down, it’s a good idea to schedule a meeting with each of them. A great way to meet potential vendors and get a feel for who they are and what they offer is to attend industry events where they are presenting or performing demos. (For instance, Ayehu sponsors, attends and presents at a wide variety of events, offering demos of our intelligent automation powered by AI.) This will give you an opportunity to meet the team, see the product in action and ask any questions you may have.

Make sure it integrates.

One key factor to consider when weighing your options is whether a partner’s product will integrate well with your existing systems, programs and applications. There’s really no point in adopting a technology if it will remain isolated from the rest of your infrastructure. Look for a product, like Ayehu, that integrates easily, seamlessly and quickly with everything from Solarwinds to VMware to Twilio and any other platform you currently rely on. The goal should be to plug and play with as little disruption as possible.

Understand the service requirements for implementation.

The last question you should ask is whether your technicians will need special skills to deliver the solution and, if so, what those skills are. For instance, will your team need to worry about coding or scripting? (Ideally, an MSP solution that requires no coding and offers out-of-the-box templates and functionality should be at the top of your list.) If there is a learning curve, will training be provided? You’ll also want to determine the level of human intervention required. Remember, less is always more in this instance.

Ready to move to the next step? Ayehu’s intelligent automation solution, powered by AI, is designed to help bring your MSP business to the next level. You can be up and running in just minutes, saving time, delivering a higher level of service and freeing up your staff to focus on more critical tasks. But don’t take our word for it. Take Ayehu for a test drive today and experience it for yourself by clicking here!

eBook: Top 7 Benefits IT Process Automation Provides MSP’s

Ayehu Expands into Japan with IWI Partnership

AyehuAyehu Expands into Japan with IWI Partnership today announced that it has entered into an agreement with Intelligent Wave Inc. (IWI) in Tokyo, Japan, to offer its Next Generation IT Automation and Orchestration platform as part of its solutions portfolio.  IWI has begun offering the solution to help customers automatically respond to threats and event management with preprogrammed workflows.

“Enterprises world-wide are facing many of the same technology and staffing challenges that can effectively be addressed with the right automation tools,” says Brian Boeggeman, VP of Partnerships and Alliances, Ayehu. “IWI is our first partnership in Japan, which is a key milestone for our operations, and we anticipate that customers will embrace the opportunity to engage with Ayehu’s automation orchestration and platform for immediate and significant result in solving their most important business challenges.”

In this partnership, Ayehu acts as a force multiplier, driving efficiency through a simple and powerful IT automation and orchestration platform powered by AI. The next generation platform helps enterprises save time on manual and repetitive tasks, accelerate mean time to resolution (MTTR) as it centrally manages event information such as malware, unauthorized access, etc. and can identify threat level and critical details. IT and security operations teams can fully- or semi-automate the manual response of an experienced IT or security operator/analyst, including complex tasks across multiple, disparate systems. With more than 140 pre-configured templates, organizations can easily prepare, customize and execute workflows without any programming required. Ayehu’s response time is instant and automatic, helping to resolve virtually any alert, incident or crisis.

IWI will exhibit at CyberTech Tokyo on November 30th, 2017 (http://tokyo.cybertechconference.com)

About Intelligent Wave Inc. (IWI)

Intelligent Wave Inc. (JASDAQ: 4847), a solution provider of financial information systems, delivers an online network based credit card payment system. With a focus on development, implementation and maintenance, IWI provides system solutions that integrate components and technology. IWI provides advanced security integrated solutions covering a wide range. For more details, please visit http://www.iwi.co.jp/ or http://www.iwi-security.jp/.

Why artificial intelligence will change cybersecurity as we know it

AI and Intelligent Automation Network Guest Post

Guest post originally published in AI & Intelligent Automation Network.

Artificial intelligence (AI) and machine learning are becoming embedded in businesses across the globe, and cybersecurity is quickly emerging as a key area of focus for enterprises striving to enhance the security of sensitive data.

Despite this growing adoption, however, many are still struggling with misconceptions and confusions surrounding the different types of solutions available on the market today.

To set these misconceptions to rest once and for all, one must recognize certain key considerations around AI and understand how it is disrupting the information and network security realm.

It’s equally important to recognize the difference between traditional automation and intelligent automation and its impact on cybersecurity. With this knowledge in hand, business leaders can then begin to capitalize on the opportunities and long-term potential of AI and automation in the intelligent enterprise.

The role of AI in cybersecurity 

Perhaps the ultimate turning point in terms of organizations recognizing the critical importance of adequate network security was the Target breach of 2013. The utter magnitude of that breach opened the eyes of many and placed the topic of cybersecurity front and center on the list of business priorities.

Since that time, there has been a steady influx of attacks that have evolved and increased in both complexity and frequency, subsequently increasing the need for fast, accurate incident response and remediation.

The challenge many organizations face, however, is how? Hiring additional staff isn’t always feasible, whether it’s due to budgetary restraints or simply a lack of qualified personnel.

Additionally, given the sophistication and relentlessness of today’s cyber-attacks, many organizations are finding that human ability is no match. That’s where automation and orchestration technology has become a true game changer.

Combined with artificial intelligence and machine learning capability, automated cybersecurity is meeting attackers head on and essentially fighting fire with fire.

In the context of cybersecurity, AI is able to perceive its own environment well enough that it can independently identify threats and take the appropriate action, all without the need for human intervention. AI is particularly powerful from an incident response perspective because it is adept at recognizing patterns and anomalies far better than any human agent ever could.

Essentially, it’s like having an army of intelligent robots standing at the ready, 24/7/365 to detect and respond to threats. Few, if any, human workforces can accomplish such a feat, especially with such tremendous accuracy.

Machine learning is bringing that power to the next level because it can “learn” and improve on its own, based on factors such as the outcome of previous actions taken. Together with artificial intelligence, machine learning can effectively be used to predict future outcomes based on past events. This can help humans make more data-driven and therefore more accurate business decisions. And when the monumental task of incident management can be shifted from human to machine, businesses are better able to allocate resources toward the most valuable human-led tasks.

Simply put, as the amount of data continues to grow and the global threat landscape continues to advance, both in number and sophistication of attackers, organizations can no longer rely on antiquated tools and manual activities.

Automated cybersecurity incident response powered by AI and machine learning will enable business leaders to stay a step ahead of the threats.

Traditional vs. intelligent automation

IT automation is certainly not a new concept, but the technologies behind it have progressed significantly in recent years. As a result of these advancements, businesses are benefiting in a number of tangible ways, including that of enhanced network security.

But what’s the difference between the traditional automation tools of the past and today’s sophisticated platforms that are powered by intelligent technology?

While both technologies function with similar end-goals in mind—that is, streamlining and automating manual tasks and workflows—intelligent automation is designed to take things a step further by augmenting human intelligence. Not only is this a more cost-effective and scalable approach, but it can be implemented without having to sacrifice process quality and reliability.

Ultimately, the key differentiator between traditional and intelligent automation is the ability to make decisions.

Basic automation tools are capable of gathering and organizing data into reports that human agents can then use to forecast and plan. With machine learning, that data can be analyzed by artificial intelligence at a rate of speed and accuracy far greater than humans are capable of. The result is more valuable information that can facilitate improved business decisions.

The future of AI in cybersecurity

The opportunities that AI-powered automation presents to the enterprise are many, particularly in terms of enhanced network security.

For instance, intelligent automation is capable of quickly detecting and identifying not only known but also entirely new classes of threats. Over time, these agentless systems will continue to learn, adapt and improve on their own, becoming even more effective at managing incidents and analyzing the changing behaviors of attackers.

Additionally, deep learning algorithms will be able to sift through enormous amounts of data in real-time to uncover valuable insights into the growing threat landscape, enabling rapid and effective improvements to existing incident remediation processes.

The long-term goal of automation powered by AI is to achieve an even greater level of flexibility along with enhanced thinking capability that matches the human mind as closely as possible. The result will be a genius-level platform that is faster, more accurate, more consistent and far more effective at achieving maximum cybersecurity than any human team could ever accomplish.

Such a system, just like the human cognition it’s designed to simulate, will be capable of learning new processes, adapting according to its changing environment, arriving at its own conclusions and making its own intelligent decisions.

Perhaps the most interesting fact of all is that this type of system is not some far off distant vision of the future, but a present reality and one that is already driving the intelligent enterprise of today with the promise of keeping it a step ahead of the threat landscape of tomorrow.

To read the guest post in its entirety, please click here.

Mitigating Damages with Automated Incident Response

Mitigate damages with automated incident response

2017 is coming to a close and if we’ve learned anything over the past 11 months, it’s that cyber-attackers are getting savvier and more relentless. Thankfully, we’ve also learned that having an automated incident response strategy could mean the difference between a mere blip on the radar and a potentially huge impact.

Here’s a recap of what the past year has taught us about cybersecurity.

Nobody is Immune

One of the most disturbing revelations from the growing cybersecurity events over the past year is the fact that not only did they impact tens of thousands of websites across the globe, but that many of those sites were among those people believe to be the most secure. For instance, a number of websites that were found to have been injected with the malicious script code, many were government sites as well as those ending in .edu. Prominent business sites were also among the targets of attacks. And, of course, we can’t forget small to mid-sized businesses that are also targets.

What this demonstrates is that nobody is 100% safe from a security threat. The key is having the right automated incident response plan in place to help identify threats as soon as they occur, before they have time to wreak havoc.

The Potential for Damages

While in some cases the attacks were rendered ineffective for one reason or another, that’s not to say that they’re not of significant concern. That’s because many attacks that occurred over the past year were launched as acts of reconnaissance in an attempt to learn more about users. The information gathered could very well be used in future attacks, which could include anything from SEO poisoning and the delivery of malware to compromised and unprotected users.

Automation = Mitigation

It’s important to point out that there is no way to totally prevent or completely avoid every potential attack that could occur. As criminals are becoming more sophisticated, their attempts are becoming equally complex. The best course of action is to develop and implement an automated incident response strategy that is comprehensive enough to help identify potential attacks immediately. Automation is critical to this process, as it allows round-the-clock surveillance and instant, automatic remediation.

By incorporating tools like IT process automation into your cybersecurity incident response plan, every single incident that could potentially be a threat is immediately identified and assessed behind the scenes (and without human intervention) to determine its validity and severity. The information gleaned from this evaluation is then used to determine the next steps in the process, whether it’s to execute a particular response automatically or to escalate the issue to be handled by the appropriate party.

Even though cyber-attacks cannot always be completely prevented, having a robust strategy in place allows for a more swift and effective response. This reduces the impact of an attack and subsequently allows for the mitigation of damages. For instance, instead of having to track back the cause of a system outage that has been allowed to perpetuate undetected for a long period of time (and a process that could take additional man hours, days, weeks or even months), automated incident response can quickly pinpoint the problem, helping you reduce downtime.

As we prepare to head into a new year, it’s important to ask yourself this question: does your security plan have what it takes to address the changing landscape of cybersecurity? Don’t become the next victim. Protect your business and your sensitive data by investing in automation. Take a test drive and experience it for yourself by clicking here.

eBook: 5 Reasons You Should Automate Cyber Security Incident Response

Looking for a quick return on your IT automation investment? Check these key areas.

Looking for a quick return on your IT automation project? Check these key areasWithout question, IT automation has made a significant and permanent impact on the tech world. This technology has essentially provided IT professionals with the ability finally accomplish what they’ve been challenged with for decades: maximizing performance while minimizing costs. Now, routine time-consuming tasks as well as complex workflows can be streamlined and handled almost exclusively without the need for human input. In short, automation has changed the face of IT for the better.

Still not convinced? Let’s take a closer look at 5 specific areas where IT automation can produce the greatest benefit and fastest return, both for your IT department and your enterprise as a whole.

IT Organization – The old way of doing business involved individual silos and separate departments. In today’s digital age, the most successful organizations are the ones that are able to harness technology to break down these barriers and bridge the gap between departments and functions, effectively promoting collaboration and fostering innovation. IT automation can provide the tools necessary to achieve this type of organization.

IT Infrastructure – In order for a business to function cohesively across all departments, there need to be streamlined and standardized procedures and technologies in place. This includes best practices, virtualization, cloud computing and more. When this type of environment is created, IT automation can then provide the opportunity for your tech team to leverage their expertise and improve skill levels for the maximum benefit of the department and the company in its entirety.

IT Support – Support that is enhanced with IT automation can ensure roll-out, implementation and adoption of best practices. It can also improve processes, such as migrations, ensure more effective enforcement of compliance requirements and ultimately boost service levels across the board.

IT Operations – With more pressure being placed on IT professionals to not only manage their specified workflows, but also possess an in-depth understanding of overarching business practices, these workers must find a way to become better-equipped to meet these demands. IT automation can help by allowing operations the optimal allocation of resources so that personnel can focus on furthering their education and expertise.

General Routine/Repetitive Tasks – Those every day, repetitive manual tasks that your IT department is buried under are inevitably costing your business money. Workflow and self-service automation options can alleviate this concern by taking the burden off the IT team. Not only can this vastly improve efficiency and productivity, but it can also cut costs in the long run.

With demands on IT professionals increasing at a rapid rate, the need for enhanced technological solutions has never been greater. IT automation can help your organization meet these evolving needs so you can remain competitive and achieve ongoing success, both now and well into the future.

Curious to find out how your company could benefit from IT automation? Check out the top 10 automated processes below and get started with a free product demo today.

eBook: 10 time consuming tasks you should automate

Thinking of automating? Start with these 5 things.

Thinking of automating? Start with these 5 things.IT process automation is certainly nothing new. In fact, organizations of every shape, size and industry have been leveraging this powerful and cost-effective tool to boost productivity and service levels and to create leaner, more efficient operations. The one issue that many who are new to the automation realm tend to struggle with, however, is determining where to begin. If you’re in the process of adopting ITPA for your company, here are five high-value tasks you might want to focus on first.

Password Resets – They are a necessary evil, otherwise your entire operations could come crashing to a screeching halt. But password resets are also a huge drain on time and valuable resources which could, again, be focused on more important issues. This is why password resets are one of the first tasks most organizations that are new to automation choose as their starting point. You’ll probably be amazed at how much of an impact something so simple can make.

System Monitoring and Diagnostics – How much time does your help desk personnel spend monitoring systems and working to diagnose the cause of issues that crop up on a regular basis? Now, imagine if most or all of that effort could be shifted over to IT process automation. Not only would the work be done faster and without the risk of error, but it will also free up skilled employees to focus on more business-critical tasks.

Incident Management – When it comes to handling incidents, the more proactive your IT group is, the better. But they’re human, which means they can’t be in all places at all times, leaving plenty of room for costly problems to take root. By automating the incident management process, issues can be identified and addressed automatically, before they have the opportunity to cause major damage. Imagine the time and money you’ll save by not having to put out fires after the fact.

Free Up Disk Space – Low disk space is something most busy IT professionals dread. In fact the entire process of monitoring and making room for more space is horribly cumbersome, yet completely necessary. IT process automation, however, provides the ability to monitor multiple servers, automatically deleting files when necessary as well as archive, copy and move files to other locations as needed. Again, this is a huge savings of time and money for your organization.

Active Directory Management – The larger the business, the greater the impact employee turnover can have on the IT department. Waiting for the help desk to set up a new employee within the company’s internal systems can also significantly impact productivity on both sides, as can having to remove access as needed. Shifting these tasks and workflows over to IT process automation, on the other hand, speeds up the process and makes everyone’s lives easier.

While automation is certainly not a new concept, many organizations are still just beginning to dip their toe into the waters. As such, getting started can seem downright overwhelming. For situations such as this, we recommend starting with the five things listed above. They may not be the simplest, neatest or prettiest of tasks, but given their overall impact on staffing and productivity levels, doing so will provide the most significant, measurable results.

Ready to get your own feet wet with IT process automation but still unsure where to begin? Download your free copy of the 10 most commonly automated processes below and then request a product demo to see ITPA in action.

 

eBook: 10 time consuming tasks you should automate

Could Your Business Survive a System Outage?

We hear about them all the time. Most of us have probably experienced them personally. We’re talking about system outages, and the downtime that typically follows. But do we really understand what these incidents mean and, more importantly, how without the right incident response plan they can ultimately impact an organization’s bottom line? The answers may surprise you, and not in a good way. Let’s take a look.

Causes of System Outages

Outages can be categorized into two areas: planned and unplanned. It’s the latter of the two that has the biggest impact on businesses. But what causes these types of situations? What triggers a system, database, hardware or software down time? According to the IT Process Institute’s Visible Ops Handbook, some 80% of unplanned outages are caused by people and poorly planned/executed processes. Furthermore, the Enterprise Management Association reports that 60% of failures come as a result of manual configuration errors.

What’s the common denominator here? The answer is simple. Humans. The truth is, even the most highly skilled and well-trained IT professional has the potential to make a mistake, and even the tiniest of errors can result in critical systems going down. They’re also not at all uncommon. In fact, recent studies indicate that the average organization experiences about 4 outages per year. Approximately half of all organizations surveyed also indicated that they’d experienced at least one complete network outage each year.

Impact of System Outages

The ultimate impact an outage will have on the IT department and, in most cases, an organization as a whole typically depends on the type of outage as well as how long the subsequent downtime lasted. Generally speaking, the average length of an unplanned outage is a little over an hour.

Depending on what systems went down, this could mean loss of productivity for one department or the entire company. It could also extend to external sources, such as a network outages that impact customer interactions with an organization. For example, if Amazon.com went down, not only would internal operations suffer, but the loss of revenue from potential online sales would be massive.

Costs of System Outages

So, what does this mean in terms of dollars and cents? Well, a significant outage can cost an organization on average $12,250 per minute. Yes, you read that right. Annual losses top out somewhere around $3.9 million per organization. Another thing to consider is the fact that system outages can also result in a costly loss of critical data, the exact impact of which can only be measured on an individual basis, depending on what information was lost. In significant incidents, a company may find it impossible to ever recover from something like this.

This is why it is absolutely critical that businesses take the appropriate measures to avoid potential outages and, at the very least, have a plan in place to limit the amount of downtime as much as possible. Experts agree that the best strategy is to design and implement a strategy that leverages all of the available technology, particularly IT automation, which takes most of the human element out of the process and ensures a more timely and accurate response to potential incidents.

In fact, with the right platform and strategy in place, downtime can be reduced by up to 90%. One only needs to look at the potential costs of extended periods of downtime to recognize how impactful such a reduction can be.

The truth is, despite our best efforts, IT systems inevitably fail from time to time, whether it’s due to a simple misconfiguration or a process that wasn’t executed properly. The key is to take the appropriate steps ahead of time so that if and when a critical incident occurs, the results will be as low-impact as possible.

To learn more about how automated incident management can help your business recover from a system outage, check out the free eBook below. Or, better yet – click here to experience the power of IT automation for yourself.

How to Get Critical Systems Back Online in Minutes
 

Two Key Ways Intelligent Automation is Changing the Face of Cybersecurity

Two Key Ways Intelligent Automation is Changing the Face of CybersecurityArtificial intelligence and machine learning technologies are being integrated into many aspects of our everyday lives. If you use Siri or Amazon Echo, you’ve already been touched by AI to some degree. One area where this so-called “smart” technology has become particularly valuable is in the realm of cybersecurity. But despite the buzz, it’s important to understand the real capabilities of intelligent automation in security.

Better Detection

Many are surprised to learn that artificial intelligence in cybersecurity isn’t a new concept. In fact, machine learning has been used to detect unwanted traffic for many years, including in such common tools as spam filters. So why all the hype today? Because that technology has continued to evolve and improve. Where it really shines today, specifically in terms of network security, is in its ability to pinpoint attacks that are outside the norm.

In other words, intelligent automation can detect a pattern or anomaly and recognize that something is suspicious entirely on its own. Not only is this incredibly effective, but it’s something human agents simply cannot do. That’s where an AI powered cybersecurity platform becomes what we like to call a force multiplier.

Volume Control

Another way intelligent automation is revolutionizing the way organizations handle their cybersecurity is in the sheer volume of threats. With the relentless onslaught of increasingly sophisticated attacks operating around the clock, even the most competent and diligent security team cannot keep up. AI technology, on the other hand, can handle an immense amount of data, continuously monitoring, instantly analyzing and immediately reacting to address potential incidents.

Again, like its intuitive ability to read patterns and detect anomalies, machine learning in cybersecurity can also become a force multiplier by augmenting human capability. This is particularly true in instances for which human decision making is still necessary. AI technology can monitor and assess enormous amounts of raw data looking for problems and pass them on to human analysts for closer examination. Furthermore, the interaction with humans allows the intelligent automation platform to continuously refine and improve its search algorithms (hence, the “learning” in machine learning).

When it boils down to it, the hype about AI and machine learning in security is turning out to be all that it’s cracked up to be. With the right platform, intelligent automation can bring your cybersecurity strategy to an entirely new level, providing enhanced protection and keeping your organization a few steps ahead of potential attacks.

To see this innovative technology in action, simply click here and request a free product demo.

How to Get Critical Systems Back Online in Minutes

Using IT Process Automation to Streamline Employee Onboarding

Using IT Process Automation to Streamline Employee OnboardingWe frequently talk about process automation in the context of IT, and while it’s certainly highly effective for tech teams, the truth is, IT process automation can easily be applied across the entire enterprise. In fact, one area where organizations can save a ton of time, money and resources is in HR, or specifically for the workflow of employee onboarding. Let’s take a look at how automating these processes can add tremendous benefit to everyone involved.

Conventional Onboarding (Non-Automated)

Ask any HR representative (or manager for that matter) and they’ll be the first to tell you that onboarding a new employee is a huge hassle. In fact, it involves many different people and a lot of resources well beyond just HR. For just one new team member, the process typically involves the following steps when done manually:

  • Organize orientation
  • Scheduling welcome meeting and training for new employee
  • Print company documents, such as forms to be signed as part of the new hire process
  • Manually enter employee information into the computer system
  • Set up systems ID and access for new employee
  • Set up new hire in payroll system
  • Pair new hires with appropriate personnel for mentoring/hands-on training
  • Prepare electronic training modules for new employee
  • Monitor process to ensure that all required documentation is received and training is completed as required

Not only is this incredibly tedious for everyone involved, but when onboarding is handled manually, there is also room for significant errors. For instance, HR could potentially misplace employee forms and have to start all over again.

Manual keying errors can also result in missing or incorrect information on file, which can be a problem down the road. Lastly, the delays and bottlenecks caused by these manual workflows can result in a negative new employee experience, which can impact morale, productivity and retention.

Automated Employee Onboarding

Now, let’s take a look at how the new hire onboarding process changes when IT process automation is introduced:

  • Automation eliminates redundancy, improving efficiency and saving the company money.
  • HR staff is freed up to spend time working with the new hires rather than on the logistics of getting them set up.
  • With IT process automation, data about new hires can be gathered, organized and stored without the need for human intervention, saving time and eliminating errors.
  • All necessary steps can be integrated together, including cross-departmental functions required to bring a new employee onboard.
  • New hires enjoy a much more streamlined, efficient onboarding process, improving the experience.
  • Thanks to automated processes, new employees are able to be up and running faster, which means they’ll be able to begin working and contributing sooner.
  • The onboarding process becomes more uniform, ensuring that every new hire receives the same consistent experience.
  • New employees feel empowered right from the start, thanks to tools like self-service automation.

Let’s face it. No matter how advanced and tech-centric we become as a society, onboarding will always be a necessary process. Leveraging tools like IT process automation, however, can make this process faster, more efficient, more accurate and an overall more positive experience for everyone involved.

Want to see for yourself how IT process automation can help your organization get new team members onboard and productive right away? Take Ayehu for a test drive today by clicking here.

eBook: 10 time consuming tasks you should automate

Why Hire a Managed Service Provider When You Can Be Your Own MSP?

Why Hire an MSP When You Can Be Your OwnFor decades, businesses have been turning to Managed Service Providers (MSPs) to handle their day to day IT needs. This outsourcing was something that many smaller or mid-sized enterprises were forced to do, since housing IT internally wasn’t always an option. The good news is technological advances – in particular IT process automation – have now made it possible for these companies to actually manage IT operations in-house with the same efficiency and service levels as an MSP.

We’ve written several posts about how IT process automation can (and should) be leveraged by MSPs to save time and reduce costs. The reality is, this same concept can easily be applied to internal IT departments as well. For small to mid-sized businesses that previously relied on external MSPs to serve as their IT department, the reason was typically due to cost. It was simply more cost-effective to outsource the tech duties rather than to manage them in-house. But with the ability to accurately measure the value of internal IT, more and more small to medium sized businesses are recognizing the benefits of keeping things in-house.

The answer to the age-old question of how an internal IT group can match the efficiency of a managed service provider lies in the concept of automation. When you can begin to automate not only individual repetitive tasks, but entire workflows, suddenly the idea of running a busy IT operation doesn’t seem as overwhelming. You no longer face the need to hire more staff than you can afford, and those staff members that you do employee will have the ability to focus on critical things that require a human touch, such as analyzing and developing business strategies for future success.

Benefits of Using IT Process Automation to Keep IT In-House

While using an MSP is certainly not a bad option, there are a number of specific benefits that a business can realize by keeping IT in-house. These benefits include:

  • More Control – Outsourcing always requires giving up a certain amount of control. Keeping IT operations internal gives the business full control over all processes and procedures.
  • Flexibility – A quality IT process automation product provides flexibility and customization to each business’s unique pain points. That means that your internal IT can be designed specifically for the needs of your organization, unlike an MSP which can only adapt to a certain point.
  • Higher Level of Security – It goes without saying that internal versus outsourced departments always provide a more secure atmosphere. IT operations for industries that deal with more sensitive information, such as the financial sector, benefit greatly from keeping all transactions in-house.
  • Saves Time – Internal IT operations eliminate the need to contact and rely on a third party for any support requests, which can save time. The beauty of ITPA is that it is designed to make IT operations more efficient, so it is inherently a time saver. Couple this with the fact that ITPA lets computers do the heavy lifting, freeing up personnel to be available if and when an issue arises, and you’ve got a highly effective and efficient department with exceptional service levels.
  • Saves Money – Keeping IT internal saves money over time, since you will no longer need to incur the costs of outsourcing to an MSP.

Think your business is too small or lacks the resources to manage IT operations internally? Think outsourcing to an MSP is your only option? Think again. With technological advances, namely the rise of IT process automation, now organizations of any size have the ability to achieve the same operational efficiency with their in-house IT as they would with an MSP.

Learn more about how IT process automation can provide your organization with flexibility, control and savings of both time and money by requesting a free product demo today!


eBook: 10 time consuming tasks you should automate