Should you hire a Chief Automation Officer?

Should you hire a chief automation officer?As technology continues to evolve and become more complex, its role in business also continues to expand. This is particularly true when it comes to intelligent automation. As more and more organizations are adopting ITPA, the need for dedicated leadership in that area is also increasing. Does your company need a Chief Automation Officer (CAO), or can you get away with traditional IT leadership roles? Let’s take a look.

In years past, and currently to a large degree, CEOs have relied mainly on the CIO and/or CTO to manage all aspects of IT for the entire business. These individuals were tasked with managing the day to day operations as well as forecasting and planning for future IT needs, particularly in terms of security. As digital innovation continues to grow and evolve, however, many of these traditional leaders are finding it challenging to handle the increased responsibilities. There simply isn’t enough time or resources.

Enter the CAO, a role that has been developed specifically to meet the increasing demands for automation in the workplace. This individual’s main responsibility is to oversee the implementation and ongoing management of IT process automation as a whole. This frees up the CIO and/or CTO to focus on developing and implementing new strategies and IT processes, which will ultimately be automated under the direction of the Chief Automation Officer.

With digital revenue expected to double over the next five years (according to Gartner), businesses will continue to adopt more digital practices. intelligent automation will no longer be a nice extra or additional option, but rather an integral part of the organization’s infrastructure management process. As this takes place, it is highly likely that the role of the CAO will become more commonplace, eventually ranking up there with the rise of other C-level titles, like that of Chief Digital Officer.

Another reason the Chief Automation Officer role will likely become more prominent is the ever-increasing number of cyber security incidents occurring on an almost daily basis. It seems like every evening news broadcast includes a report of some type of major security breach, putting sensitive data at risk and damaging reputations at the same time. As businesses begin to recognize the role automation can play in cyber security incident response, the need for dedicated leadership in that area will also increase.

So, while there may not be thousands of job openings for CAOs at the present time, it’s a logical progression to assume that this will change over the next five years. And while your organization may not quite be ready to take on this new role, the one area you must focus on now is the adoption of intelligent automation.

Get started with a free product demo today.


Saving money while improving service…too good to be true? Not really!

Saving money while improving service...too good to be true? Not really!Over the past several decades, IT automation has been developed, refined and continuously improved to help streamline operations and take on the manual, repetitive tasks that nobody wants to complete. It’s becoming more widely accepted that most of these work duties can be handled by software. Beyond these simple, basic tasks, however, enterprises across the globe are now leveraging AI technology to do even more. It’s called intelligent IT automation and it’s helping organizations of every shape, size and industry cut costs, improve service and remain a step ahead of the competition.

Intelligent automation is being leveraged as a solution to many common issues large businesses face, particularly those in the financial sector. One such area where AI powered automation is proving to be significantly beneficial is in meeting compliance requirements. Big banks, telecom companies, insurance firms and other businesses that deal with a high number of transactions, especially those that are sensitive in nature, are under increasing pressures to remain compliant. Relying on human workers to achieve this is not only expensive, but also increases the risk of costly errors.

Another critical area where intelligent automation is having a positive impact is in the very volume of data itself. These days, there is so much information flowing into an organizations, from inquiries and transactions to authentications and a whole host of other business processes that businesses are finding it challenging to keep up. With machine learning technology, much of this data can be gathered, analyzed, sorted and prioritized without the need for human intervention, saving the organization time, money and a ton of aggravation.

Think Smarter, Not Bigger

In reality, even larger enterprises rarely have the luxury of increasing staff levels to the degree that is required to keep up with the rising demands being placed on them. Not only does this equate to increased costs, but it also opens the door to increased risk as well. C-suite executives, board members and other key decision makers are often too focused on other critical business initiatives to worry about growing the IT department.

The good news is, today’s intelligent automation solutions provide the opportunity to develop into a more efficient, highly productive, error-free environment without the need to beef up personnel. It’s providing organizations a way to work smarter instead of bigger while also lowering risks and keeping costs at a minimum. Unlike the rudimentary technology of just a few decades ago, today’s automation solutions are fully capable of analyzing, learning and responding to a mountain of data in real-time.

In reality, with the right strategy and AI technology, a business can successfully transition up to 90% of all IT functions from human to machine. This includes everything from repetitive, labor-intensive activities to complex workflows. Intelligent automation is also playing a key role in helping companies establish and maintain a much more effective defense against cyber-attacks, providing the added protection of round-the-clock detection, analysis and response.

How Does Smart IT Automation Work?

Once an intelligent automation solution is implemented, the IT department determines which tasks are to be automated. Essentially, the software is “taught” what to do, when to do it and how each function should be carried out. Beyond the basics, like robotic process automation, intelligent automation is designed to deal with situational data and use that information to perform appropriate contextual functions. The software essentially uses relevant knowledge to decide on its own how to proceed in much the same way humans do.

Furthermore, intelligent automation also creates complete documentation of the entire decision-making and execution process, providing the ability for key personnel to view, track, analyze and evaluate the automated process, both during as well as after the fact. This documentation contains all of the necessary details, including the relevant background and contextual information that was used in the decision-making process. Best of all, this information is stored and can be easily accessed in one centralized location.

The Benefits are Astounding

By adopting intelligent automation, organizations are able to achieve significant savings while simultaneously improving overall operation and service levels. When the majority of IT service management functions are shifted from human to machine, skilled personnel can focus on more mission-critical business initiatives. This promotes an IT environment that is much more efficient, agile, flexible and compliant, all of which can be translated to improved quality and satisfaction. The more complex the IT system, the greater the benefit intelligent automation can provide.

Is your organization taking advantage of these and the many other benefits that AI-powered automation can offer? Experience it for yourself with a product demo today.


3 Exciting New Roles That Are Changing DevOps

3 Exciting New Roles That Are Changing DevOps

Given DevOps’ propensity toward faster software development and increased business agility, most companies are keen to embrace its concept. So what’s standing in the way? Most likely it’s that it’s not quick or easy to get there. Furthermore, many organizations fail because they approach DevOps as a technology or a tool (i.e. a “quick fix”). In reality, a successful strategy begins with the right people with the right skills and, more important, the right DevOps roles.

Moving forward, IT leaders wishing to take their organization in the right direction must employ and empower a number of new or changing roles. This means tremendous opportunity for talented IT professionals to bring their careers in a positive, profitable direction. Let’s take a look at three exciting new positions that are changing the world of DevOps for the better.

DevOps Evangelist

Adopting DevOps practices and capabilities isn’t something that happens on its own. That change needs a champion. The evangelist is responsible for promoting the benefits of DevOps by identifying the business value that is derived from increased agility. This individual works to gain buy-in from the development and operations teams, identifies essential roles for supporting delivery methods and ensures that IT staff are trained and empowered to enact the necessary changes.

Above all, the DevOps evangelist will actively work to eliminate the fear of failure. Moving toward a DevOps environment requires more than just adoption of new policies or technology. It takes a cultural change that can only be achieved by addressing and resolving the challenges of the existing infrastructure. This is the overarching goal of the DevOps evangelist.

Automation Architect

Since DevOps relies quite heavily on automated systems, the architect role is pivotal. These folks are responsible for analyzing, designing and implementing key strategies for continuous deployments while also ensuring maximum system availability. DevOps organizations have to deliver an ultra-reliable environment which is free of obstacles and fully automated.

Automation architects play an extensive role across all DevOps tools and platforms. They may also be responsible for establishing more lean processes across the enterprise. This role is especially important for organizations that are geographically dispersed.

Security Engineer

In traditional environments, system security is (sadly) often just an afterthought. It’s kind of like QA, in that it’s necessary but it’s not always a priority, at least not at the beginning or in the crux of the development phase. So, it often ends up being tacked on at the end.

Successful DevOps-minded organizations, on the other hand, must make security a top priority and integrate it with all other functions. For instance, security engineers should be working right alongside developers so that their recommendations can be deeply embedded early on and throughout the process. This way security is built right in the product, rather than just added at the end.


It’s important to point out that embracing new or redefined roles isn’t in and of itself sufficient enough to achieve a successful DevOps transformation. It is, however, a critical first step. The biggest takeaway from this should be that, regardless of the types of roles implemented, it’s people who are the key component of the equation. As such, leadership should know and understand the technical and soft skills necessary for a high-performing DevOps team.

How to Get Critical Systems Back Online in Minutes

5 Reasons Every CIO Should Consider Intelligent Automation

5 Reasons Every CIO Should Consider Intelligent AutomationMake no mistake. 2018 is the year of automation. As more enterprises begin to recognize the tremendous value this technology can afford their businesses (and their bottom line), more key decision makers are jumping onboard. Yet, there remain some CIOs that are still unsure about which direction to go in. If you are in this group, here are five compelling reasons intelligent automation should be one of your priorities this year.

Accomplish more with less.

One of the biggest challenges today’s CIOs face is lowering operating costs. Because intelligent automation replaces manual labor, it dramatically improves productivity and efficiency. The work is done faster and with fewer errors and. And the measurable results are pretty incredible, with some organizations saving tens of thousands of labor hours each year.

Preserve the customer experience.

Not only does automation continuously run processes and workflows, but it also continuously tests their viability. As such, it catches defects and glitches right away, before they have a chance to impact production. This greatly mitigates the risk of an IT failure causing a business interruption, thereby saving money and protecting your organization’s reputation. And when you think about the cumulative cost of IT failures (even minor ones), the investment in intelligent automation becomes much more favorable.

Become more predictable and therefore more credible.

Because automation eliminates the human element, errors become a thing of the past and processes become more predictable, both in terms of execution as well as budget-wise. When your primary testing mechanism is automation, you’ll experience far fewer time or budgetary spillovers. This will lend a sense of confidence and credibility to your team and the IT department as a whole.

Deliver more innovation faster.

As CIO, you are tasked with spearheading many innovative initiatives. Others look to you for the latest and greatest technologies, systems, applications and policies. You are expected to continuously drive the organization forward with speed and agility all the while delivering ROI. Intelligent automation could easily become your ace in the hole. Why? Because automation can shorten project timelines by up to 40%. And since testing is automated, you’ll be able to roll out new technology faster and with more confidence. The sooner you incorporate improved technology, the sooner it can begin generating value.

Allocate resources more optimally.

When manual work is shifted to digital “workers,” skilled IT personnel are freed up to focus their time and expertise on more mission-critical projects. Time-consuming, repetitive manual labor is not enjoyable, nor is it professionally rewarding. Leveraging intelligent automation will give you the ability to attract, recruit and retain top IT talent. Human resources will be allocated more strategically and your IT staff will appreciate the fact the high-value work they’re tasked with.

As you can see, there are several drivers behind a CIO’s decision to adopt intelligent automation. Which one of these resonates most with you? Would you like to see automation in action today? Take it for a test drive and experience intelligent automation for yourself.


Using Intelligent Automation to Reduce Operating Costs

Using Intelligent Automation to Reduce Operating CostsTo stay ahead of the competition and realize continued success, regardless of industry, business leaders are under increasing pressure to continue to find ways to reduce operating costs as much as possible. Intelligent automation provides the ideal solution while also improving productivity and efficiency, which can ultimately lead to higher profits over time. Here’s how.

First, let’s consider the actual concept behind intelligent automation. This is essentially the term given to technology which involves the use of software powered by artificial intelligence (AI) and machine learning to perform certain business processes and functions, typically in the IT realm. The more sophisticated the automation platform, the more high-volume workflows it can perform, thereby making it all the more impactful to both the IT department as well as the business as a whole. And with AI in the mix, the platform can evolve independently to support continuous process improvement and help business leaders make smarter, more data-drive decisions.

Intelligent automation is poised to make a significant and lasting impact on the business world, particularly because it will reduce the need to outsource work. While outsourcing was once considered the most effective way to manage costs while still producing a high-level output, AI powered automation will make this practice all but obsolete soon enough. That’s because it’s even more practical. Rather than having to pay outside workers, all tasks can be moved back in-house and handled electronically. Subsequently, this reduces errors and enhances security. It also allows for better scalability.

In terms of actual savings, intelligent automation has been proven to cut business process costs by anywhere from 25% to 40% on average. In the IT field, automation can bring about a savings of as much as 40-55%. That’s because the efficiency and productivity of multiple software robots can take the place of one full-time employee. Eventually, as more decision makers begin to recognize the benefits and embrace intelligent automation, this 3:1 ratio will continue to improve, as will efficiency, productivity and cost savings.

The ultimate adoption and growth of intelligent automation will require a more wide-spread shift in mindset amongst key decision makers. Rather than viewing business growth in terms of full-time human workers, the view will need to change to growth by transactions and customer experiences. For some organizations that have already made this evolution, the sky is the limit. One major commercial bank that began using automation for the 5,000 databases it supports realized a 60% cost savings within just 6 months.

As we move forward, it’s becoming more and more evident that automation will have a significant and permanent impact on the way businesses are run. Your organization can remain ahead of the curve and positioned for future savings and success by embracing intelligent automation sooner rather than later.

To get started, check out the 10 things you can and should be automating below and then launch your free product demo to get the ball rolling.

eBook: 10 time consuming tasks you should automate

The Secret to Maximizing Service Desk Efficiency and Acccessibility

There’s no doubt that the IT world has seen some incredible advancements over the past couple decades, particularly in the area of the service desk. But while we’ve most certainly experienced a number of improvements over the years, the truth is that the real revolution is happening now – as you read these very words – and it’s coming in the way of service desk automation.

Any help desk professional who has been in the field long enough will tell you the job is wrought with bottlenecks and inefficiencies. Traditionally, the end user would contact the help desk upon experiencing some type of IT issue. The technician receiving the request would then have to place the caller on hold or keep the ticket open (depending on the method of contact), and complete a plethora of documentation to officially open a request. Only then could the issue be resolved and/or escalated. Once closed out (sometimes minutes, sometimes hours or sometimes even several days later), the end user would receive follow up confirmation.

The Secret to Maximum Service Desk Efficiency and AvailabilityDepending on the size of the organization, there might be additional steps added into this process. For instance, some larger enterprises with significant staffing numbers might have all tickets and/or calls initially fielded by Level 1 help desk representatives. From there, all requests are then escalated to Level 2 or higher. That meant that even something as simple as resetting a password could potentially take much more time than really necessary. Not only does this bog down IT, but the delays it causes to the end user can be incredibly costly to the business as a whole.

In this operational model, staff becomes bored and frustrated and efficiency levels are at their absolute lowest. There has to be a better way. Enter service desk automation. Thanks to ITIL combined with advanced, intuitive technology as a foundation of the help desk operation, everything from routine tasks to complex workflows can be structured, organized and standardized. Now, self-service portals provide the freedom and flexibility for end users to troubleshoot and resolve many of their IT issues, including system resets and password changes.

What this does for the IT help desk is it significantly reduces the workload and number of menial incoming requests. Service catalogs have been developed and introduced which deliver standard offerings and provide specific policies and procedures to better set SLAs and manage expectations. Meanwhile, internally, the barriers that once pigeon-holed workers by tier or level are being broken down and talent is being used much more effectively.

With service desk automation, companies are finding a long-sought after solution to the cost conundrum. When is the last time you heard of an IT department getting a big boost in budget? Yet the traditional way of working – with multiple tier levels handling the same issues – is both inefficient and costly. In fact, according to MetricNet, the average cost of a Level 1 service desk technician to manually work a ticket is $22. Escalating to Level 2 triples that cost, and further escalation to Level 3 triples it again. Multiply that by the number of incoming requests and it becomes abundantly clear that this methodology is not only a waste of valuable time, but it’s a terrible and unnecessary waste of funds, which impacts the bottom line.

Furthermore, now more than ever, IT leaders are faced with finding a way to produce maximum output at a minimum cost. Hiring additional staff isn’t usually an option, and burdening existing personnel with extra work will only lead to burnout and subsequent turnover. Shifting a good amount of the work to service desk automation, on the other hand, allows existing staff to handle what needs to get done without becoming overwhelmed. And with greater efficiency comes cost savings, so it’s a win-win.

Customer satisfaction levels also dramatically improve with service desk automation. Gone are the days when opening a ticket would require hours, days or weeks to resolve. Now, whether the end user chooses self-service automation or opens a request to the help desk, technology is there to do the majority of the heavy lifting, often without the need for any human intervention at all. Those issues that do require escalation can be handled much more quickly, ensuring a speedier turnaround. This equates to greater productivity across the board.

When you consider all of the many benefits of service desk automation, it’s clear to see that the tides have changed. With increasing competition and growing pressure to operate at the greatest level of efficiency and productivity while also keeping costs as low as possible, the only solution is automation, and the time to take action is not tomorrow – but today. Right now! Get your service desk started on the path to a more streamlined and profitable operation by launching your free product demo today.

5 Ways to level up your service desk using it process automation

4 Ways Cloud Automation is Changing the Way Businesses Operate

4 Ways Cloud Automation is Changing the Way Businesses OperateAs more C-Suite decision makers begin to recognize the flexibility and innovation afforded by cloud technology, it’s quickly becoming an integral part of the majority of organizations. Making the transition away from on-premise data center, however, requires more than just the cloud. Automation is equally important. In fact, in many ways, cloud automation is revolutionizing the way the enterprise operates. Here are four key areas where these changes are rapidly occurring.


The expenses associated with the current model of data center infrastructure are often far too high to justify. Typical costs in IT involve everything from staff to networking to servers and data storage (just to name a few). Making the transition to a cloud-based infrastructure dramatically reduces those operating costs and subsequently brings capital expenditures down.

Cloud automation takes this a step further by providing valuable insight into how resources are being used while also delivering the tools needed to scale those resources accordingly. Suddenly, spikes in demand won’t require the purchase of additional servers, which means no more significant investments for temporary situations.


IT teams that aren’t leveraging cloud automation are forced to rely on manual labor to perform day to day mundane tasks such as maintenance and operations. Automation becomes a force multiplier, shifting the burden of manual work from human to machine, which instantly boosts productivity across the board.


Automated deployment reduces the risk of human error, facilitates better collaboration and provides a much greater availability of resources. As a result, the IT team’s agility and performance will also increase. Cloud automation effectively reduces the length of time it takes from development to go-live.

Instead of relying on human operators, the vast majority of manual tasks, such as validating code, configuring databases, testing and monitoring, are performed automatically, without the need for human intervention. And since configurations for automated deployments remain constant unless changed, there’s no need to continuously set up new ones for each deployment.


Any business that’s experienced a network outage can attest to the nightmare it can become. Cloud automation can strengthen the resiliency of systems because it offers continuous monitoring for potential problems and automatically addresses those issues as needed.

Furthermore, cloud automation enables organizations to replace failed servers with temporary standby ones that are geographically dispersed and to which data is automatically backed up. This ensures that critical applications remain available, even in the event of an outage.

Without question, cloud automation is assisting organizations of all sizes and industries manage the complexity of today’s cloud infrastructures. With an automated solution in place, the business is far more capable of adapting to changes in trends, strategy and even the environment. Best of all, this is accomplished at a fraction of the cost of a traditional network refresh.

Are you thinking of jumping on the cloud automation bandwagon? What are you waiting for? Take our next generation automation and orchestration platform for a test drive and experience it for yourself today!

5 Ways to level up your service desk using it process automation

4 Cybersecurity Trends that Will Plague Businesses in 2018

4 Cybersecurity Trends that Will Plague Businesses in 2018We’re nearly one full month into 2018 and it’s clear already that cybersecurity remains one of the top priorities for businesses across the globe. Preparing in advance and having an idea of what to expect can help strengthen your defense. To help, we’ve identified a few of the top global security threats that experts believe have the potential to become significant obstacles for businesses over the coming months.

The IoT

The Internet of Things continues to add several new layers of risk to organizations across the globe. Unfortunately, the majority of IoT devices are not inherently secure, so as more companies adopt those IoT devices, they are unwittingly adding more vulnerability to their network and infrastructure. Additionally, there remains a lack of transparency surrounding what information is being captured and transmitted. When a cybersecurity breach does occur and the truth comes out, companies will likely be held responsible by both customers and regulators.

Crime as a Service (CaaS)

Criminal syndicates in the cyber realm are nothing new. What’s predicted to be different in 2018, however, is that thanks to CaaS, less sophisticated “aspirant” cyber-attackers (even those without a great amount of technical knowledge) will be able to purchase tools and services that will enable them to carry out attacks that they would otherwise been incapable of conducting on their own. Essentially, anyone who wishes to get into the cybersecurity game will have much easier entry moving forward, which means even more risk for businesses, particularly small to mid-sized ones.

Supply Chain

The supply chain is inherently vulnerable for a number of reasons; namely due to the fact that a good deal of sensitive and valuable information is typically shared amongst suppliers. As that data is shared, it results in a loss of control, which increases the risk of compromise in integrity, confidentiality and availability. The challenge lies in knowing precisely where information is at every stage of the lifecycle so it can be adequately protected. To address this, organizations must prioritize finding the weakest places in their supply chains so they can properly address those vulnerabilities before a problem arises.


With the European Union General Data Protection Regulation (GDPR) set to take effect within the next few months, a whole new layer of complexity will be added to critical asset management. GDPR isn’t just about compliance. It’s about being able to pinpoint any area throughout your organization and along your supply chain and understand how personal data is being managed and protected. If you’re not yet prepared for this upcoming deadline, here are a few guidelines to get you started.

These are, of course, just a few of the many cybersecurity threats that exist in the landscape today. The key to overcoming these threats is to implement a strong strategy that focuses not only on prevention, but also rapid detection and remediation.

Ayehu’s Next Generation Automation and Orchestration platform seamlessly integrates with all the top monitoring and incident response programs to become a cybersecurity force multiplier. Faster response means less impact on your company’s bottom line. Take it for a test drive today to learn more!

eBook: 5 Reasons You Should Automate Cyber Security Incident Response

Is AI Destroying the Workforce? Not Quite.

Is AI Destroying the Workforce? Not Quite.There’s been a lot of talk recently about jobs being brought back to the U.S. The truth of the matter is, for some roles, there will soon be nothing to come back to. The reason, of course, is automation. And many people are already whipping themselves up into a panic over it. So, what gives? Are people right to worry? Is AI really going to take over the workplace, displacing humans altogether? Is there even any hope at all?

Before you jump on the bandwagon and take your harsh stance against the perils of artificial intelligence, consider a different group of individuals for a moment. They’re called automation engineers, and while everyone else is busy worrying about AI taking jobs away, these folks are plugging away writing software, developing algorithms, deploying workflows and gathering invaluable data. These people have a front row seat to how the way we live, work and function is evolving right before our eyes.

In fact, there are a growing number of individuals in a variety of different areas of work who are feeling anything but negative toward the rise of automation. Some will even confidently point out how increased adoption of AI technology is actually good for the future of work. Because the reality is, while automation will inevitably replace the need for human operators in some roles, the technology is actually creating far more opportunities than it is eliminating. After all, someone’s got to manage all of this automation, right?

CNBC recently published a list of “robot-proof jobs,” which pointed toward a trend in STEM jobs involving science, technology, engineering, and math. In particular, algorithm writers and assessors were singled out as being in increasing demand. What’s more, the technical revolution is bringing to market a flood of new services, products and industries. These advancements are subsequently creating a plethora of new jobs for which there is a greater demand than workers to keep up.

So, will AI destroy the workforce? Hardly. The key will ultimately lie in reskilling existing workers to adapt alongside these new technologies. Will many of the jobs of yesterday become obsolete tomorrow? Yes. But that doesn’t necessarily mean the people who performed those jobs will also become redundant. Those who are willing to evolve, learn and grow to adopt new required skills have the potential to enjoy continued success throughout their careers, using AI as a guide and a partner rather than a foe.

The best news is, you don’t have to wait to see what AI has in store. Experience the next generation of automation and orchestration powered by artificial intelligence today by clicking here.

Making Intelligent IT Automation Part of Your Corporate Culture

Making Intelligent IT automation part of your corporate cultureIn order for intelligent IT automation to be truly successful and produce sustainable results, it can’t be a one-off project that is exclusive to the IT department. It has to be woven into the very culture of the organization and fully embraced across the entire company. But changing corporate culture is much easier said than done. How can you incorporate automation so that it becomes an integral part of the everyday work environment? Here are a few suggestions to get you started.

Get buy-in from top leadership. Cultural changes typically start at the top and trickle downward, so make sure that everyone in a leadership role within your organization understands the benefits of intelligent IT automation and why it’s so critical that it become a part of the underlying atmosphere of the company as a whole. Once they’re on board, it’s time to start leading by example.

Sell the benefits. If you want your company culture to embrace automation, you have to make everyone in every position aware of how it will benefit them directly. In other words, show what’s in it for them. Otherwise, you will lack the support needed to make the final shift. Remember, intelligent IT automation isn’t just about those running your help desk. Things like self-service automation also provide enhanced flexibility, autonomy and empowerment to the end-user. Get the message out.

Identify and address obstacles. Change management is challenging, especially when it involves the evolution of an entire corporate culture, but it’s not impossible. You just have to understand what’s standing in the way so you can overcome those obstacles. For instance, if your employees are scared that intelligent IT automation will make them obsolete, they will resist. You have to address and quell that fear head on by showing them the opportunities it will bring for new roles, such as Automation Engineer, and the ability to do more with less.

Incentivize and reward. Culture change happens much more smoothly and effectively when it’s not shoved down the throats of your employees. Instead of simply telling them and expecting them to adapt, make them a part of your company’s evolution. Not only will this help them better understand the reasons behind the change, but the buy-in will create a much stronger foundation for the shift across the board.

Keep it fluid. The beauty of intelligent IT automation, and technology as a whole, is that it’s constantly changing and improving. A corporate culture is much the same in that it should be something that can be molded and enhanced as needed. Keep an open mind and make modifications where necessary. As long as you’ve got a solid foundation to work with, the only direction you can go is up.

Have you been successful in weaving intelligent IT automation into your organizational culture? Please share your insight, advice and tips in the comment section below. And don’t forget to launch your free product demo of our Next Generation Automation & Orchestration platform, powered by AI. It’s something you must experience for yourself!