MSSPs: Why IT Automation is the Secret Sauce for Success

MSSPs: Why IT Automation is the Secret Sauce for SuccessWhen the topic of security automation comes up, it’s typically in the context of enterprise Security Operations Centers (SOC). The fact is, there’s another group that can benefit tremendously from IT automation and that’s Managed Security Service Providers (MSSP). MSSPs face many similar challenges that traditional SOCs encounter, such as huge volumes of data, case management, reporting and, of course, staffing shortages. In fact, for MSSPs, these problems are often compounded.

Unlike SOCs, MSSP analysts support multiple clients simultaneously; oftentimes each with their own individual security platforms and runbooks. As a result, analysts often receive numerous alerts from a multitude of tools that must be resolved according to each client’s service level agreement. Not only can this be confusing, which can significantly increase the likelihood of errors, but it can easily lead to alert fatigue, frustration and burnout.

Keeping up with security alerts is challenging even for smaller organizations. For MSSPs monitoring 30, 50, 100 or more individual clients, the complexity becomes monumental.  Likewise, the combination of multiple endpoints, different network configurations and application security platforms, coupled with managing their own threat intelligence and analytics, the issue becomes even further complicated. All of this can make resolving incidents in a timely manner incredibly difficult, even for the most agile, capable team. For these reasons, many MSSPs are now turning to IT automation as a solution.

When it comes to operating a successful MSSP, the ability to standardize is absolutely essential. Additionally, with multiple players entering the field, the competition is becoming much more intense. Continuous innovation is the key to survival. Operational standardization enables MSSPs to become more innovative by streamlining and automating the high-volume, repetitive manual tasks that bog down operations teams.

With IT automation, MSSP analysts can dramatically improve efficiency and therefore support more customers and handle more use cases. In fact, shifting from human to intelligent machine may even facilitate smaller teams to compete with larger competitors. In other words, IT automation allows MSSPs to do more with less. From a business perspective, this means greater profitability across the board. Additionally, having automated processes can help in terms of attracting and retaining top talent.

Simply put, the automation of MSSP activities benefits everyone. Security analysts can take on more clients at a lower operating cost while delivering a higher level of service. As a result, clients are more secure and satisfied. Meanwhile, operations teams enjoy the ability to apply their high-level skills to more fulfilling tasks and projects, thereby improving staff morale and performance. With IT automation, everyone wins.

Ayehu provides intelligent machine learning driven decision support via suggestions to optimize MSSP workflows, speeding up operations and reducing workload. Want to see it in action? Request a demo today!

5 Ways to level up your service desk using it process automation

MSPs: Your Continued Profitability Depends on THIS…

MSPs: Your Continued Profitability Depends on THIS...Anyone who understands the role of a managed service provider (MSP) understands the importance of doing more with less. It’s really all about scale and common sense. The more efficient and effective your performance, the more success you’ll achieve. The problem is, achieving a high level of scalability isn’t always possible when budget is involved, because for many organizations, hiring additional staff simply isn’t feasible. The solution? IT automation, and leveraging it to win the race and become the head of the pack.

MSP experts agree that when it comes to stiff competition and budgetary restrictions, the best and only solution is to invest in automation. This is the case even with enterprises that do not struggle with cash flow issues. Even if you can afford to hire additional staff, doing so will inevitably impact your bottom line. If you take a step back and allow technology to do the heavy lifting for you, on the other hand, you’ve got scalability without the added expenditure of beefing up personnel.

The ability to outsource and even relocate operation centers to other areas of the world may provide a slight advantage in terms of overall cost, but it won’t necessarily level the economic playing field. The ultimate goal of every MSP is to deliver as many quality services as possible while utilizing the fewest number of employees…hence, doing more with less. Tapping into foreign markets and moving your IT department will not achieve this. Only automation will.

That said, it’s also critically important that key decision makers do their due diligence when choosing an IT automation product to work with. Those who have been most successful in this battle of the fittest have provided some insight into what to be careful of during the selection process. Most importantly, keep the concept of scalability in mind. Make sure you choose a product that will be able to bridge the past with the future, integrating with legacy systems while also adapting with your changing business needs as they occur. Flexibility is key.

It’s also extremely important that the IT automation platform you choose be robust. Remember, you’re going to be relying on this system to handle not just simple, repetitive tasks but also things that are critical to the success of your entire organization, such as incident management and advanced workflow performance.  Do your homework and make sure the product you ultimately select is comprehensive enough to handle anything your business may need.

As we move forward, there’s no question that IT automation will become the central part of any successful MSPs strategy, and only those organizations that embrace and act on this will continue to remain competitive. Don’t get left in the dust! Get your MSP on track to a competitive and lucrative future by investing in automation.

Schedule your free live demo today to see it in action!

eBook: Top 7 Benefits IT Process Automation Provides MSP’s

How Machine Learning is Set to Revolutionize Data Centers

How Machine Learning is Set to Revolutionize Data CentersArtificial intelligence is disrupting and transforming nearly every industry, with simple tasks to complex workflows being shifted from human to machine. The IT realm is no exception, with machine learning algorithms being leveraged to help data centers improve efficiency, productivity and overall performance. Even tech powerhouse Google is using its own DeepMind technology to manage the consumption of power at its server farms, resulting in a 40 percent reduction of electricity usage.

AI and machine learning technology presents a tremendous opportunity for IT operations teams to automate and streamline critical functions, manage infrastructure and react swiftly and effectively to problems without the need for human intervention. Many well-known, global enterprises are now turning to automation to do everything from previewing incidents and working on operations parameters to overseeing the process of pinpointing and addressing root causes. Automation powered by AI is particularly valuable to the data center because it’s scalable and helps to ensure maximum operability.

One problem data centers of all sizes and in all industries face on a daily basis is the increasing number of events that are occurring. Many are experiencing millions upon millions each day. There is simply no human team that can handle that kind of volume. The answer is automation, but it goes beyond that. At this volume, relying on alerts and escalations won’t cut it. Data center leaders need intuitive machines that can make decisions about how events should be addressed.

What’s more, as data centers achieve scales and speeds well beyond what we’re accustomed to currently, it’s going to reach a point where graphs and reports of alerts aren’t going to be useful to humans. They simply won’t be capable of interpreting them with enough speed and efficiency to maintain the 100% availability they’re striving to deliver. IT leaders will need AI-based automation to be able to analyze and take the appropriate action as needed.

Lastly, automation and orchestration tools that are powered by machine learning will enable data center leaders to effectively predict when problems with the infrastructure may potentially arise. By leveraging available data, future issues can be forecast and circumvented proactively, further reducing the risk of downtime and improving service levels across the board. All of this is made possible through the use of intelligent automation.

See it in action with a live demo today and start preparing your data center for a brighter, more profitable future!

5 Ways to level up your service desk using it process automation

Benefits of Automating Active Directory Group Changes

Most organizations manage access control to resources based on Active Directory group membership.   That is, they establish AD groups that correspond to a job function or set of related tasks (i.e. Finance, DB Admins, Recruiting, etc.).  Then they point as many resources as possible, such as applications and infrastructure, to AD for authorization of access:  “If member of ‘DB Admins’ then permit access to Oracle database admin console”  or “If member of ‘HR’ then permit access to Workday HR application admin interface”.

This is a much more scalable approach than trying to define access “locally” on each resource.  It’s also far easier to audit.

The downside of this approach is that AD group membership accuracy becomes critical, because everything depends on it.  Put a person in the wrong group, or forget to remove him when he leaves, and you can have real risks as well as serious audit findings if the mistakes are exposed.

Most companies still handle AD membership changes manually. A ticket is opened to add or remove someone from AD group(s), and then Security or AD Operations makes the changes in AD and closes the ticket. This creates two problems: delays waiting for the manual process, and the possibility of the admins making a mistake (or possibly never even doing the update at all).

One organization recently experienced these problems twice and the second time it led to an audit finding – all because a person was put into the wrong AD group, granting them access they should not have had.  In fact, the problem was actually discovered during an audit that included a random check of AD group membership accuracy.

Automation can clearly help with this problem. If you automate the translation of the ticket to actual AD changes, not only do you speed things up, but you also avoid costly mistakes. You’ll also maintain a solid audit trail of changes independent of AD administration.

Ayehu is well positioned to deliver this automation, particularly because of our seamless integrations with AD and ServiceNow (just to name a few). You can view a comprehensive list of all available integrations here.

If your team is ready to give up the daily grind and associated risk that comes along with Active Directory management, automation is the ideal solution. See it in action here or contact us at 1-800-652-5601 to start automating today!

eBook: 10 time consuming tasks you should automate

Which IT Jobs Will Survive Automation?

Which IT Jobs Will Survive Automation?Automation brings a host of benefits to businesses, including improved efficiency, elimination of errors, reduced costs and enhanced productivity (just to name a few). As this technology is finding its way into more and more industries, however, it has brought with it a growing concern that human workers will inevitably become obsolete. We’ve touched on this many times in the past, sharing our vision that while automation will, indeed, make some jobs redundant, it will simultaneously create opportunities.

But where will those opportunities lie? And which roles are most likely to remain once the dust settles? In the absence of a crystal ball, projections are being made about which IT jobs will survive (and possibly even thrive) in the wake of the automation age. Let’s take a look at a few of the careers that experts believe will be future-proof.

  • Product developers
  • Data scientists/analysts/visualizers
  • AI/robotics leads
  • Information security analysts
  • Mobile engineers
  • Gamification designers
  • QA analysts
  • Network Engineers
  • Research and development
  • IoT managers

How to stay relevant….

So, what if you’re not particularly skilled in any of these areas? What if you work in IT, but your role involves many of the tasks and workflows that are quickly being shifted to automation? Will you find yourself without a job in the not-so-distant future? That will ultimately depend on the steps you take to remain relevant.

There are plenty of options for those whose roles are being made redundant. For instance, you could take this as an opportunity to increase your skillset and learn what’s necessary to manage the automation being implemented. Many organizations are already investing in upskilling programs to keep their engaged, skilled and motivated mid-skilled employees onboard. Or, you could take things a step further, building on your foundation of basic IT knowledge and pursuing additional education to transition into one of the above careers.

For lower-skilled individuals, such as those in entry-level IT positions, there will be other opportunities in various industries to apply the on-the-job knowledge already gained and remain employed. For instance, experience in IT process can be leveraged for roles like data experts, quality analysts, logistics or even technical writing. Many industries, such as banking, transportation and health care and, of course, startups are always looking for qualified individuals who are capable of adapting and applying their IT skills to help them achieve their business objectives.

In short, while automation will definitely change the current IT landscape as we know it today, with the right attitude along with a willingness to adapt and learn, even those whose livelihood seems threatened by the adoption of intelligent technology can make it through unscathed.

Want to learn more about how automation and orchestration is revolutionizing the way businesses operate? Watch it in action with a live demo. Click here to take Ayehu for a test drive today!

IT Process Automation Survival Guide

Leveraging Self-Service Automation to Meet Business Requirements

Leveraging Self-Service Automation to Meet Business RequirementsOne of the most powerful tools an IT department can leverage is that of self-service automation. Not only does this empower everyday employees to be able to handle many of their own needs without having to contact the help desk, but it also vastly improves productivity and efficiency of IT operations. IT automation provides the ideal solution to be able to leverage self-service investments for your own organization and furthermore align them to help achieve your strategic business goals.

To successfully implement such a strategy, IT must first develop balanced score cards (BSCs) to determine the specific business goals that are to be achieved. These BSCs should have four main aspects: financial, internal, customer, and learning and development (L&D). The goal is to map out IT and self-service automation initiatives using these four aspects so that specific business impacts can be identified and worked toward.

A great example of this would be self-service password resets. Believe it or not, this task alone comprises 40% of the service calls that are fielded by help desk representatives on a daily basis. Imagine the time it takes to handle these simple, menial tasks taking up almost half of your IT department’s daily activity. Now, imagine if that task could be automated and handled instead by the end-user. That way, your personnel would be freed up to focus on more critical aspects of their jobs – and things that are specifically aligned with your company’s strategic objectives.

Let’s examine in further detail how self-service automation can further impact your organization. Consider for a moment your organization’s expenditure for help desk calls. According to the global research firm Gartner, the average cost of a help desk call is $17.88. Taking the total number of password reset requests received annually and multiplying it by this average cost will demonstrate just how much this one simple task is costing your organization.

Another way to quantify this expenditure is to calculate the total costs associated with each of your help desk associates (salary plus benefits, including bonuses, stock options, etc.). Multiply that total cost by the 40% figure indicated above. This will help you determine how much you’re spending on an annual basis just on password resets alone. According to Gartner, the average total cost of a help desk associate, including all other perks and benefits, is $80,012 per year. That would mean that for each employee, you’re paying $32,005 just to have passwords reset!

Certainly one of your business goals is to maximize resources while minimizing expenditure. By leveraging self-service automation options to handle even just the one task of password resets, you can dramatically reduce operating costs and improve efficiency at the same time. Of course, this is just one small example of how IT automation and self-service initiatives can have a significant, positive impact on your business.

Are you leveraging this powerful tool for your own IT department? If not, the time to do so is now! Click here to take our intuitive automation and orchestration platform for a test drive today.

5 Ways to level up your service desk using it process automation

3 Biggest Cybersecurity Challenges on the Horizon

3 Biggest Cybersecurity Challenges on the HorizonWhether you’re already knee-deep in the industry or you’re simply kicking around the idea of becoming a cybersecurity professional, staying abreast of the current and future trends is essential. In particular, it’s important to have a good idea of what challenges those in the security realm are facing and expect to face in the near future. Let’s take a look at three specific areas where tomorrow’s security agents will need to focus their efforts.

Complexity

Not only are the threats of tomorrow becoming more and more sophisticated (and therefore difficult to combat), but the IT environment itself is becoming equally complex. Marrying disparate systems to create a more cohesive infrastructure and finding a way to seamlessly link legacy applications with newer ones is a challenge in and of itself. The more complex the network, the more points of entry for attackers and the greater the vulnerability.

Cybersecurity professionals must leverage technology that is capable of keeping up with the evolving threats their organizations face. Incorporating machine learning and artificial intelligence into the mix can help keep IT teams a step ahead in the fight to protect information.

Adversaries

In addition to the external forces that wish to do organizations harm, cybersecurity teams must also account for the insider threats that threaten the sanctity of confidential data. Employees at every level are routinely putting their employers at risk, most often without even realizing what they’re doing. This is why the job of IT must also involve ongoing communication, education and training to ensure that everyone recognizes the importance of cybersecurity and their role in keeping information safe.

Meanwhile, hackers are using technology to increase the frequency of their attacks. They are persistent to the point of relentlessness. To address this, adopting appropriate technological measures that can “fight fire with fire” is key. This ensures constant protection that human workers simply cannot deliver.

Staffing Shortage

It’s hard to believe that this is still a topic of discussion, but it remains a significant concern, especially from a cybersecurity perspective. Some organizations don’t have access to enough qualified IT professionals or struggle to retain them while others simply don’t have the resources to keep an entire team on the payroll.

Once again, technology is there to save the day. Automated incident response can augment human IT teams, plugging the holes left by staffing shortages and serving as a virtual army of protection. What’s more, because automated incident management is available around the clock, the organization remains safe from attacks no matter when they occur.

Is your organization adequately prepared to deal with the three biggest challenges to come? To see how Ayehu’s Next Generation automation and orchestration platform can resolve all of these issues for you, request a product demo.

How to Get Critical Systems Back Online in Minutes

Implementing IT Automation: What to Automate and When

Implementing IT Automation: What to Automate and WhenThe role of IT manager has evolved once again. Rather than having to handle everything themselves, these skilled leaders are seeking out ways to leverage resources (both human and machine) to do the nitty gritty so they can focus more on planning and strategic business projects. It’s not practical to dole out high salaries for personnel to perform time-consuming, repetitive and menial tasks, such as password resets, patches, system restarts and the like. This is where IT automation comes into play. But what to automate….and when? Believe it or not, this can be quite challenging.

The logical way to approach things might be to inventory the organization’s most common problems, whether it’s bandwidth issues, poor CPU utilization or any other issue that’s resulting in a negative user experience and a waste of valuable resources. But focusing on automation of these tasks may not actually address the underlying problem.

To leverage IT automation to its fullest potential, you should first focus on getting to the root cause of your organization’s issues, not just the overlying outcome. For instance, one common root cause might be capacity. To resolve this issue, you must analyze the biggest drains on bandwidth over a specified time period. From there, you must determine the optimal bandwidth to allocate to each traffic segment. Only when you uncover the true issue at hand can you use automation to truly resolve it.

Some may ask, why not just automate everything? Wouldn’t that help to cover all my bases? This may sound logical, but again, it’s not. If a certain task only occurs a handful of times a year, for example, and the manual effort involved in completing it is minimal, the cost of automating it might simply not be worth it. An adequate cost-value assessment is recommended.

The best approach to implementing IT automation is to prioritize the areas where technology can help reduce significant amounts of manual labor, reduce errors, improve service levels and simplify complex tasks. When these areas can be shifted from human to machine, the cost to do so is well worth it, particularly when you consider the cost of paying senior engineers to perform such tasks on a regular basis.

To simplify this, prioritize your manual tasks and workflows into the following three categories:

  1. Too Complex – These are complicated, multi-step processes which involve more than one system and subsystem to complete. These are ideal processes for IT automation because of their complexity. Not only will automating save tremendous time and effort, but it also eliminates the risk of human error.
  2. Too Tedious – These processes aren’t necessarily complex, but they take a long time to complete. For instance, setting up system access for new employees and other onboarding activities. For a larger organization, this task can really begin to bog down the IT department. Rather than having skilled agents wasting valuable time on these manual tasks, automating the entire process makes sense.
  3. Neither of the Above – If a task or workflow does not fit into either of the above categories, it probably doesn’t need to be automated (at least not yet).

These days, there are many great reasons to consider adopting IT automation. And with the right strategy, the return on your investment can be significant. By focusing on the above approach, you’ll be able to streamline operations, strike the ideal balance between human and machine, and truly get the most out of automation technology.

Experience for yourself the power of IT automation! Request a live demo of Ayehu Next Generation today!

eBook: 10 time consuming tasks you should automate

The Data Center Dream Team: Your Staff and Automation

The Data Center Dream Team: Your Staff and Automation

This article was originally published in Data Center Knowledge.

It is coming. We have been fully warned that a massive shortage of qualified technology professionals is going to quickly become our reality. But thanks to the increasing abundance of available data, along with innovative tools for gathering, processing, deciphering and storing that data, machine learning algorithms can now be used to produce fast, affordable results for businesses of every size and industry.

Automation and machine learning have become force multipliers and game changers for many organizations because it means that they are no longer constrained by data center staff or budget limitations. There are some basic yet unavoidable factors are driving the need for these new technologies, but fortunately technology leaders today have options to solve today’s most pressing challenges.

A Glaring Need

Today’s data center professionals are under increasing pressure to accomplish more with fewer and fewer resources. Increasing amounts of available information make manual data management a full-time endeavor. For those operations with limited staff or smaller budgets, finding extra support can be an uphill battle. Furthermore, customer demand and an increasingly competitive landscape have placed significant burdens on IT leaders.

Automation’s Role

IT automation technology facilitates a shift from human (manual) processes to machine, enabling the agentless execution of critical data center tasks and workflows, including but not limited to:

  • Monitoring – Continuously scan and track the status of data center components with automated notification and escalation in the event of a problem
  • Maintenance – Automatic performance of ongoing functions, such as updates and patches
  • Scheduling – Organize the automatic execution of routine data center processes, including backups, downloads/uploads, replication, application events and more without the need for human effort
  • Provisioning and Configuration – Development, testing and deployment of new applications, including physical, virtual and cloud servers
  • Application Service Delivery – Automatic fulfillment of user requests within just minutes
  • Optimized Workload Delivery – Automatic movement of network traffic for better load balancing and/or on-demand delivery of additional applications
  • Security – Automate the incident response process from start to finish, creating a closed loop to quickly detect and address threats, mitigating damages
  • Compliance – Audit and report on live configurations, compare current and past configurations to identify discrepancies and implement rules-based policies to adhere to regulatory standards – all without the need for human intervention

By adopting automation technology, data center professionals are no longer burdened with the challenge of performing many of their duties without disrupting end-users. Previously, things like system refreshes and updates had to be carried out after hours to avoid a potential service interruption. Now, these workflows can be scheduled and executed automatically, alleviating the need for IT staff members to work odd hours.

Automation + Intelligence

Beyond the basics of data center automation, some of today’s platforms are now incorporating intelligent technologies, like machine learning, into the mix. So, not only can IT teams streamline operations by automating manual processes, but they can now rely on the power of artificial intelligence to achieve continuous process improvement.

Automated platforms powered by sophisticated machine learning algorithms, use available data to dynamically create rule-based recommendations, insights and correlations. This enables better data-driven decision making and facilitates more optimized workflows and processes. As a result, not only does the data center itself run more efficiently, but the enhanced service that occurs as a result drives greater customer and employee satisfaction rates. In other words, everyone benefits.

Considerations for IT Leaders

Given the advantages automation can have for the data center, it can be tempting to automate everything. However, IT leaders are better served to take a more comprehensive approach to data center automation. When planning for automation, be sure to consider the following:

Automate intelligently. That is, don’t just automate processes for the sake of it. Instead, processes and workflows should be evaluated and weighed based on each one’s business value as well as the quantifiable outcomes that could be realized as a result of automation.

Practice in with the new and out with the old. Whenever possible, focus should be placed on automating newer processes and workflows first rather than trying to adapt old processes to automation – unless, of course, significant ROI could be realized by changing the existing workflows.

Start small and work from there. An incremental approach to automation is recommended, as it’s always easier to automate basic functions than it is to tackle large scale projects right off the bat. Start with smaller initiatives that can be built upon.

Test first, then deploy. It’s always advisable to experiment with automation changes in a test or QA environment before going live with them. In the absence of a test environment, look for ways to deploy automation incrementally rather than exposing the entire data center to a complete automation change.

There are many cases for which automation can and should be considered thanks to the rapidly evolving technology landscape. For example, IoT deployments are steadily on the rise and adding to the complexity of the data center, making the role of data management in business even more crucial. And increasingly IT teams need the ability to leverage the power of data to meet enterprise-wide objectives, but may lack the qualified staff and resources needed to produce what is needed.

When applied appropriately and strategically, automation technology has the potential to empower data centers – even those with limited resources – to perform at the highest level and yield greater outcomes than were ever thought possible.

5 Ways to level up your service desk using it process automation

Attn: IT Managers! Tired of putting out fires? Here’s the solution.

Attn: IT Managers! Tired of putting out fires? Here's the solution.There’s no question that today’s IT administrators are facing growing challenges in the wake of cloud, big data and increased mobility. These professionals are being pressured to produce at a maximum rate while also working with fewer resources and adhering to strict budgetary requirements. As a result, many have begun to embrace IT process automation as a tool to help them stay competitive and, well, remain employed. In fact, automation can help you better manage your busy schedule and free you up to tackle more challenging opportunities.

The issue is, not all ITPA products are created equal. If you’re considering adopting automation into your own operation, here are five key things to help you make the right choice.

Don’t Reinvent the Wheel. You’re already busy enough, so don’t choose a product that will create more work for you and your team. Instead, look for a solution that already comes with a proven track record. Choose an existing company that is established (preferably one that specializes in IT process automation) and whose product has been successfully implemented by a number of other companies. Don’t be afraid to ask for references and contact them to be sure the product you’re considering will be the right fit for your needs.

Built-In Basics. While the more complex capabilities of each solution may be different, the product you choose should at least contain out-of-the-box features that are most common. This includes routine tasks like software deployment, scheduled backups, security updates, service restarts and patches. Regardless of industry or geographical location, things like software, maintenance, security and compliance are factors that every IT manager must consider. Make sure the product you choose has these built-in capabilities ready to go on day one.

Ability to Be Creative. Beyond the basic automation tasks, the next thing to look for is flexibility. Once you’ve implemented the product and have automated the most common tasks, you’ll then want to start focusing on more complex workflows. This will be somewhat subjective, as it will ultimately depend on each IT manager’s specific strategic objectives, but overall the product should be easy to use, capable of interfacing with other programs and allow for a certain level of creativity to really customize it to the unique needs of the business.

Policy-Based Solutions. Every experienced IT administrator is aware of how critical it is to maintain a level of consistency when managing systems and users. The problem is, when these networks are at a global level, it’s simply not possible for IT professionals to be able to manually ensure that every single machine is in compliance with IT policies. IT process automation solutions that are policy-based offer the ideal solution to this dilemma. For optimum results, look for policy-based automation that will allow you to define, manage and enforce your organization’s IT policies across the entire network without the need for human intervention.

An active community helps. Along with solid customer service and product support, choosing a vendor that also has an active community of engaged IT process automation professionals can help make adoption, implementation and long-term maintenance easier. This community could be managed directly on the vendor’s website, or it may exist elsewhere, such as within a social network (like a LinkedIn group). Collaborating with like-minded professionals can not only help you maximize your use of the product, but it can also enhance your career.

Like it or not, IT process automation is becoming a necessity for IT managers who wish to remain successful amidst the present and future changes brought about by cloud, mobility and big data. The key will be choosing the right product. By keeping the five things listed above in mind during the selection process, implementation will go much more smoothly and the results will be more favorable over the long-term.

If you’re ready to begin automating but you’re not quite sure how, why not start with these 10 everyday tasks? Then request your own live demo to experience for yourself how easy streamlining your IT operations and protecting your future against the many challenges that are to come can be.