How Much Intelligent Automation Do I Need?

How Much Intelligent Automation Do I Need?As the value of artificial intelligence continues to grow, many well-intentioned business leaders are rushing to incorporate AI into everything they can get their hands on. But is there such a thing as too much automation? The answer is yes. And it can actually have detrimental effects, including learning diminishment, complacency and even bias. The key is to strike a balance and let intelligent automation become a guide rather than a crutch.

The truth is, when we put too much trust in technology, our own skills can begin to suffer. Then, when something goes wrong, humans don’t know how to react. Today’s airplanes virtually fly themselves, yet pilots still invest hours upon hours simulating flights in order to keep their skills up to par. They know they must be ready and able to respond should something go wrong.

Likewise, there are actual psychological terms associated with how humans sometimes negatively respond to AI. For instance, automation complacency occurs when users cease paying attention to what’s going on due to over-reliance on technology. Automation bias is a phenomenon in which users believe technology, regardless of or despite the actual context. Neither of these situations are things you want happening in your organization.

Of course, this isn’t to say that companies should stay away from AI. To the contrary, as intelligent automation continues to evolve and improve, business leaders are making the wise decision to adopt such technologies to provide them with the competitive advantage they need to survive the next phase of the digital age. Simply put, automation is no longer an option, but a necessity. The goal, however, should be to create human-machine systems that, when designed properly, are greater than the sum of their parts.

A positive arrangement between human workers and intelligent automation should involve the following:

  • Shared goals
  • Complementary/compatible skillsets
  • Excellent communication
  • Cooperation
  • Useful feedback
  • Identification of leadership
  • Holistic viewpoint

Ultimately, the success of tomorrow will depend heavily on the ability for humans and robots to work together as teammates. Only then will you have achieved the perfect balance of intelligent automation and human ability.

Are you ready to experience the power of intelligent automation for yourself? Take Ayehu for a test drive today!

Meet Ayehu at Knowledge18 in Las Vegas!

Ayehu is excited to announce its sponsorship at the ServiceNow Knowledge18 conference. The event is scheduled to take place at The Venetian Resort Hotel Casino in Las Vegas, NV from May 7th to 10th.

Attendees will discover how emerging technologies like AI and machine learning can empower IT to obliterate obstacles in their path to digital transformation. Knowledge18 is an excellent opportunity to learn where the industry is going—and to work with the experts who can help organizations achieve limitless IT.

Representatives from Ayehu will be on-hand to offer live demonstrations of Ayehu’s Next Generation IT Automation product, powered by AI and machine learning. This year, we’ll be introducing new features such as AI-powered automation workflows, conversation with a chat bot, decision support-based algorithms and more.

Our team will be presenting from booth #1529. Event attendees are invited to stop by the Ayehu booth and enjoying ad hoc product presentations. Our team will also be on hand to answer questions and discuss individual needs of each attendee.

The learning and networking opportunities at Knowledge18 are designed to translate into real-world results. With over 18,000 attendees per year, 300 breakout sessions and 120 hands-on labs, attendees will find themselves immersed in the innovations impacting the IT industry. Experience the hottest technology trends at CreatorCon, explore the opportunities for diversity and meet and mingle with fellow professionals at the various special interest groups and sessions custom-tailored to individual industries.

The multi-day event schedule is made up of keynotes, demonstrations, networking opportunities, interactive learning experiences and much more. (See the full agenda here.) Get inspired by industry visionaries and get excited for the future of work.

Please feel free to reach out to Schedule a meeting or just come by our booth #1529.

We look forward to seeing you!

Ransomware is on the rise. Here’s how to recover from an attack.

Ransomware is on the rise. Here's how to recover from an attack.According to a recent survey, nearly 50% of all organizations have been struck by some type of ransomware in the last 12 months. Furthermore, CNN reports that $209 million was paid to ransomware hackers in just the first quarter of last year. If you think you won’t become a victim, think again. Even if you have a strong cybersecurity incident response strategy in place, it’s just as important to know what to do in the event that a threat slips by undetected.

If you find you’ve been hit by a ransomware attack, here’s what you need to do to mitigate damages and get things back on track as quickly as possible.

Step 1: Avoid clicking on anything unfamiliar.

It’s not uncommon for hackers to use pop up messages in an attempt to entice users into their trap. For instance, a dialog box might pop up containing a message that indicates your computer has been infected and instructing you to take certain steps to rectify the problem. Unfortunately, doing so will only make matters worse. Avoid clicking on anything that’s unfamiliar or even the slightest bit suspicious.

Step 2: Disconnect from the network.

The ultimate danger of ransomware is that it is designed to spread through the network as quickly and invasively as possible. To mitigate damages, you must take the appropriate measures to thwart the malware’s infiltration. As soon as you believe you’ve been infected, immediately disconnect your device from the network. If you are accessing the internet via WiFi, turn it off. If you are connected via an Ethernet cable, unplug it right away. The more quickly you cut off access to your network, the less havoc the hackers will be able to wreak.

Step 3: Save and troubleshoot.

As soon as you’ve disconnected from the network, the next step is to save any and all important documents or files you’ve been working on. Then, reboot your computer in safe mode. Once you’ve rebooted, run a virus scan. Hopefully your cybersecurity incident response strategy includes adequate virus protection that’s designed to both detect and eradicate any identified malware. In the absence of this type of security software, you may need to use another device to download the software, save it onto a flash drive and then run it on the infected device accordingly.

Step 4: Restore your system.

If your anti-virus software doesn’t do the trick, you may need to restore your system back to a previous period, prior to the ransomware infection. Provided this feature was never manually disabled, running a system restore from safe mode should be pretty easy and straightforward. To begin, simply choose Advanced Boot Options and then select Repair Your Computer. From there you should see an option for System Restore. Launching this will result in your device restarting in an older version.

Step 5: Examine your files.

The next step will depend on the type of ransomware that has infected your device. If you can’t locate your files (or the shortcut icons for them), that means they’ve either been hidden or they’ve been encrypted. To determine what type of mess you’re dealing with, start by finding your hidden files. Open your File Explorer and choose Computer (or This PC). Click the View tab and choose Hidden Items. If a list appears here, you should be able to restore your files easily by simply right-clicking each item, choosing Properties and unchecking “Hidden.”

If your files do not appear in the Hidden area of your computer, this unfortunately means your data has likely been encrypted. That means the hackers were able to lock up your data and they will only release what they’re holding “hostage” if you agree to pay their proposed fee (hence the term “ransomware”). This is why a cybersecurity incident response strategy that includes frequently backing up data to the cloud or external resources is so critically important.

Step 6: Don’t let it happen again!

If you’ve been unlucky enough to have been hit by ransomware, you’re not alone. Aside from being a huge headache and possibly costing your organization a good deal of money, this unfortunate event should serve as a lesson in how important it is to take proactive measures that will improve your level of protection against such attacks.

Start with a highly effective monitoring system, and then leverage tools like automated cybersecurity incident response to establish a closed-loop process. And, above all else, educate your employees on how to properly back up files and recognize the signs of potential malware. Taking the steps to prevent as well as being prepared to remediate an attack is key.

Is your organization as safe as it could be from costly ransomware attacks? Fortify your defense with our automation and orchestration platform, designed to pinpoint, isolate and destroy all types of cybersecurity incidents – including ransomware. Try it for yourself today.

How to Get Critical Systems Back Online in Minutes

How intelligent automation will impact the employee and customer experience

How intelligent automation will impact the employee and customer experienceRecently, there’s been quite a buzz around intelligent automation somehow leading to the image of some dystopian world in which humans are slowly being forced out and replaced by technology. With the increasingly widespread adoption of everything from smart devices and drones to self-service kiosks and even cars that can drive themselves, many people are becoming equally uncomfortable with the idea of artificial intelligence – particularly as it relates to the workplace.

The fact is, automation isn’t going away. In fact, we’re seeing this technology that in its infancy was only capable of handling simple, repetitive tasks now infiltrating even high-level jobs that would once have been considered off-limits. For instance, rather than making an appointment with your financial advisor, you can now rely instead on software algorithms for investment guidance at a fraction of the cost. And with Gartner predicting that 1/3 of all jobs will be replaced by automation and smart machines by the year 2025, it’s only going to get more complicated.

So, then, it only stands to reason that people in every industry and at every level should not only be aware of what intelligent automation is, but how and when it will ultimately affect them in the end. In simplest of terms, this technology involves the automation of business processes that were once performed by humans. It can be applied to basic, rules-based activities, such as data entry or assembly work. Or, as mentioned in the above example, it can also be used to automate and streamline even high-level, complex tasks and workflows.

What does this mean to the human workforce? Will people have no choice but to sit back, wait and watch as robots take over their jobs and render them obsolete? Considering Gartner’s prediction, it’s obvious that some jobs will, indeed, be eliminated. How many? Well, there are plenty of estimations, but according to a recent Forrester report, we may be looking at the elimination of 9% of jobs in the US alone.

But that doesn’t mean that humans will cease to exist in the future workplace. To the contrary, many experts predict that the workplace of tomorrow will involve the peaceful coexistence of machine and personnel. In fact, Deloitte predicts that the adoption of intelligent automation will actually create some 3.5 million new jobs.

Finally, it’s important to remember that while most of us accept and even embrace automated technology in our day to day lives (think ATM machines, IVRs and other self-service options), there will always be a place for the human touch, especially in the area of customer experience. Intelligent automation can eliminate the day-to-day drudgery and free up front-line personnel to become better critical problem solvers and relationship builders. In reality, customer service will likely never be completely outsourced to robots. It can, should and will, however, be influenced, supported and enhanced by automation technology.

Curious about intelligent automation and how it works? Want to get ahead of the curve and be prepared for the future workplace? Why not try it for yourself today? Click here to launch your free product demo.

IT Process Automation Survival Guide

Is Automation the Problem….Or the Solution?

Despite its growing popularity and increasing adoption, many people – including those in high level executive positions – still view automation as a threat rather than a solution. Is there validity to their concern? Or are they simply not seeing the forest for the trees?

According to Forrester, while 16% of U.S. jobs will be lost over the next decade as the result of artificial intelligence and technology, 13.6 million new jobs will be created during that time due to the trend. Furthermore, a recent study by Deloitte revealed that 800,000 low-skill jobs were eliminated by AI and other automation technologies, 3.5 million new jobs were created. Additionally, those new jobs actually paid an average of $13,000 more per year than the ones that were eliminated.

The reality is, people need to not only see automation for what it can accomplish, the most notable being cost savings and maximum productivity, but also re-envision what the jobs of tomorrow will look like. Like it or not, automation technology is changing the way we work forever. Forward-thinking organizations are recognizing this and pivoting to adapt their approach and remain at the forefront of this change.

A great example of this is the Marlin Steel factory in Baltimore. As a result of offshoring undercutting their prices, Marlin Steel invested in robotic wire-forming machines and changed their direction to focus on producing products for companies like General  Motors and Boeing. The demand for these high-quality products coupled with the increased productivity, efficiency and cost-effectiveness the company achieved through automation made it possible for Marlin Steel to hire more people and increase wages. Ironically, if it weren’t for robots, a great number of employees would have ultimately lost their jobs.

In addition to creating new roles and hiring additional staff, automation is also enabling existing employees at businesses across the globe to be reskilled and ultimately retained. Some are promoted to new positions, such as Automation Engineer while others will become trainers helping coworkers learn how to leverage the AI technology to their advantage. Innovative organizations are going all in, creating internal automation centers of excellence (CoE) and promoting employees to manage them.

According to one recent study, 10,000 new AI jobs were created in the U.S. in the past year alone. Is automation disruptive? Absolutely. Will it cause significant change in the way businesses of all industries operate? Yes. Will jobs be lost as a result? Certainly. But as is already being evidenced, AI technology is turning out to be far more beneficial than it is detrimental.

Most importantly, automation will enable companies to evolve and redefine who they are, making them more competitive and in a much better position for success in the future. The question is, which side will you be on when that future is inevitably upon us?

Experience intelligence automation for yourself by requesting a free product demo today.

eBook: 10 time consuming tasks you should automate

5 Ways AI Will Transform The Enterprise In 2018

5 Ways AI Will Transform The Enterprise In 2018

Article originally published on Business Computing World.

 

The terms machine learning and artificial intelligence (AI) have become buzzwords across the globe, particularly among forward-thinking business leaders. Yet, despite these technologies’ promising benefits, few organisations have actually been taking full advantage of them. That is likely to change this year, however, with Gartner projecting that 2018 will officially mark the beginning of the “democratisation” of AI.

 

One of the biggest driving forces behind this transformation is the growing realisation that the collection and analysis of data has become an essential component of success in the digital age. Furthermore, there is an increasing awareness that despite the massive volume of data available, many organisations still aren’t putting that information to productive use. Artificial intelligence holds the key to unlocking the tremendous value all that data represents.

With that in mind, here are five specific ways that AI and machine learning technology will impact the enterprise over the coming months.

1. New AI-Related Roles Will Begin To Take Shape

As the adoption of AI technologies continues to grow, so will the demand for skilled workers. Larger enterprises may choose to add senior-level positions, such as Chief Automation Officer, to manage how AI and machine learning are integrated into the company’s overall vision and strategy. Furthermore, as more organisations begin making the move toward creating their own automation centres of excellence (CoE), a combination of re-skilling and staff expansion will be needed to fill next generation roles, such as Automation Engineers.

2. AI Will Bolster Cybersecurity

As cyber-criminals continue honing their craft to become more relentless, invasive, and sophisticated in their attacks, organisations must utilise the advanced technologies available to them in order to fortify their defences. Incorporating AI and machine learning algorithms into the enterprise incident response and remediation process augments the security staff’s ability to proactively fight fire with fire by automatically detecting, analysing and defeating attacks before they can wreak havoc. Using AI technology in tandem with human intelligence, enterprises will gain the edge they need to more effectively protect the confidentiality, integrity, and availability of their most valuable assets, both digital and physical. And because cyber-attackers are constantly upping their game, leveraging the same technological capabilities against them will ultimately become the most potent defence.

3. Chatbots Will Become Standard

Despite the fact that chatbot technology has already infiltrated the consumer market, adoption has been somewhat sluggish at the enterprise level. We should, however, begin to see greater adoption of these technologies during the coming months, particularly in customer-facing industries, such as banking and health care. AI-powered voice assistants, similar to Siri and Alexa, represent a significant opportunity for those in customer service, whether external or internal (i.e. help desk personnel). Not only will the addition of chatbots create a more efficient and interactive experience for the end-user, but it will also help lighten the load for organisations whose staff are already stretched thin.

4. AI Will Dramatically Improve UX

As mentioned, there is virtually an infinite amount of data available to business leaders today. Harnessing that information and transforming it into something useful is another area where AI will truly begin to make its mark on the enterprise. By gathering the right information, identifying patterns, and continuously adapting itself, machine learning technology is capable of delivering greater value to the end user, both internally as well as from a customer service standpoint. As a result, enterprises can leverage AI to automatically create a user experience that is fluid, efficient, and far more personalised.

5. AI Will Facilitate Better, More Data-Driven Decisions

Humans are naturally influenced by emotions. Even the most dispassionate individual can fall victim to bias and prejudice, often without even being cognizant of the influence their subconscious assumptions have on their decision-making process. Artificial intelligence operates similar to the human mind, but without the preconceived notions and underlying emotions. Leveraging this will enable companies to avoid bias and unintentional discrimination in a variety of areas, from hiring and customer care to operations and beyond.

In a global economy as ruthlessly competitive as ours, the ability to make better decisions will become a key differentiator for organisations striving for sustainable success.

Why Automation is a Must for Cybersecurity

Why Automation is a Must for CybersecurityThe increasing complexity and sophistication of cyber threats today has far outpaced the ability for most conventional security strategies to keep up. Adding more security devices, as many IT teams have been doing to this point, simply isn’t enough to keep their networks safe. Billions of dollars have been spent taking this approach, yet countless organizations have continued to fall victim to savvy cyber-criminals. The good news is, there’s a solution that’s less expensive and far more effective: automation.

A particularly telling statistic is that 90% of all organizations are attacked on vulnerabilities that are several years old. Furthermore, 60% of those attacks target vulnerabilities that are a decade old or older. One of the biggest reasons these existing vulnerabilities remain is because companies are often afraid that patching or replacing apps and devices will disrupt critical processes and services that depend on them. Being offline even for a short amount of time can result in lost revenue.

For devices that are deemed too critical to be taken offline, network segmentation should be implemented so that in case of compromise, the impact will be restricted only to a small segment and not the entire network. Furthermore, redundancies must be in place to enable traffic to flow around it during an update. Lastly, automation should be leveraged to help identify any and all exposed devices within your network.

Another tactic that has made it possible for cyber-attackers to be so successful is their ability to hide inside networks for long periods of time and then go virtually undetected by mimicking normal network traffic and behavior. This is where intelligent automation can really make an impact. Automated platforms powered by AI and machine learning can continuously collect and analyze network data, identifying anomalies and addressing threats far faster than any human security professional could.

Cybercriminals are already using automation as a way to scale their attacks, making them more effective and reducing the amount of hand-holding required in traditional attacks. What’s more, threats are evolving far more quickly than security personnel can keep up with. In order to compete, organizations must effectively fight fire with fire. This is why automation has become a critical component of a robust, multi-faceted and equally sophisticated defense. Intelligent automation is capable of covering an entire network, identifying new and existing threats and making decisions on its own to mitigate them.

In order to accomplish this, the security infrastructure may require retooling. Isolated security platforms and devices must be replaced with a system that is fully integrated and interconnected. Traditional security tools (those that are still relevant, that is), such as firewalls, secure gateways and intrusion prevention systems, must be combined with advanced cybersecurity tools like intelligent automation. Once a threat is detected, a coordinated response and remediation can then be automatically initiated, thereby mitigating risk.

Most importantly, all of this must happen instantly, automatically and simultaneously across the entire network, including physical and virtual environments, remote offices, distributed data centers, mobile and IoT endpoint devices and deep into the cloud.

Simply put, the future of cybersecurity is cohesive systems powered by automated processes that utilize artificial intelligence to enable autonomous decision-making. Only organizations that adopt such an approach will survive the ever-evolving threat landscape.

Will your company be among them? Don’t get left behind. Get started on the right path by launching your free product demo today.

Augmenting Your Human Workforce with Intelligent Automation

Augmenting Your Human Workforce with Intelligent AutomationWith global technology spending at an all-time high, more organizations are looking to technology to augment their human workers. But convincing humans to work alongside robots is still a challenge for many, particularly those who view AI as a threat to their livelihood. According to many experts, including Forrester vice president and principal analyst J.P. Gownder, intelligent automation will create new jobs and also transform existing ones.

The Forrester report predicts that over the course of this year alone, “bots” will impact approximately 311,000 administrative roles and 260,000 sales jobs, either replacing them altogether or augmenting them in some way. Those remaining human workers will find their capabilities enhanced by these bots. For instance, more and more employees will begin to shift their rote, repetitive tasks and workflows on to intelligent automation, enabling them to become more strategic in their roles.

As Gownder also pointed out in his report, the key to implementing intelligent automation as a tool to augment human workers is to start with focused business problems. Let’s take a look at how to accomplish this in a three step process.

Segment the workforce to target specific roles and/or workflows.

Decision-makers should evaluate their workforce and divide it into segments to identify which business problems could be most easily solved with intelligent automation. It’s true that AI can be leveraged across the entire organization to some degree, but that doesn’t mean it needs to be implemented everywhere right from the get-go. Instead, it should be strategically applied where it will quickly produce the highest returns. Then it can be rolled out more extensively.

Develop and nurture solutions in a piloting environment.

Augmenting human workers with intelligent automation technology requires a very structured approach. Utilizing an innovation lab or other type of test environment will enable new solutions to be designed and tested before they are implemented. Start with small pilots and iterate at every step, tweaking the process as needed until a realistic, feasible solution is reached. Once the most effective solution is determined, it can then be introduced into the live environment.

Add robotic coworkers with specific competencies to the team.

While bots are beginning to augment human work, they are still best used in very narrow, specific contexts, the Forrester report noted. As intelligent automation is introduced into human teams, it’s best to focus on employee experience. It’s also important to recognize that a certain investment in upgrading, improving and reskilling human workers will likely be necessary in order to facilitate a cohesive environment in which both people and robots can work side-by-side and complement one another.

Ultimately, the way human workers perceive their role and impact within an organization will affect their engagement and productivity. As they begin to view intelligent automation as a tool to help them be more productive and engage in more meaningful work, they will begin to recognize the value that AI brings to their lives.

See intelligent automation in action. Schedule a live, personalized demo of Ayehu today!

Meeting Resistance to Intelligent Automation? Here’s How to Overcome It.

Intelligent automation is far from a new concept. In fact, it’s something that is becoming more and more widely embraced across just about every industry. Yet, there are still many who are in the position of decision maker that still aren’t convinced of the value that automation can bring to their organizations.

Among the most common objections given for why NOT to embrace automation are:

  • Cost
  • Complexity
  • Learning Curve
  • Integration with Legacy Systems
  • Fear

Let’s take a look at each of these objections in greater detail, and examine how each can be overcome with the right automation tool.

The first concern that many IT professionals and other “powers that be” have about introducing automation is cost. This is especially true for smaller enterprises that may be working with much leaner budgets. While there’s certainly no doubt that implementing an automation tool will incur some expense, it doesn’t necessarily have to break the bank. For instance, a lightweight solution can be highly effective yet affordable enough to suit any budget. What’s more, the overall cost savings realized from automation will balance out the up-front expense over time.

Next is the concern of the complexity of intelligent automation. People in just about every industry have heard of and are showing more and more interest in automation. That is, until they hear horror stories about how complicated the process is. Truth be told, there are certainly complex systems and products on the market today that bring with them steep learning curves, making them difficult to implement and more challenging to manage.

The good news is, not all automation products are this arduous. In fact, some products allow you to still automate both simple and complex workflows and processes, yet can be installed and deployed in mere minutes. This type of intelligent automation and orchestration platform is designed to be user-friendly, making initial training and ongoing management a breeze. What’s more, there’s no need for users to possess extensive knowledge of things like script writing. It’s ‘plug and play’ at its very best.

Another commonly cited reason for resisting automation is the concern over how it will integrate with existing systems. Nobody wants to go through an entire overhaul and replacement of legacy systems. That could take a tremendous amount of time and cost a pretty penny. What these naysayers don’t realize is that a quality automation product can integrate seamlessly with legacy systems. There’s no need to replace. Simply restructure and realign to enhance performance and efficiency.

Finally, although perhaps of biggest concern, is the fear that intelligent automation will replace the human workforce. Some IT professionals still view automation as some sort of enemy with whom they must compete to protect their job security. To the contrary, automation isn’t meant to eliminate humans, but rather to provide a tool that will improve their lives considerably. Why? Because automation removes all of the menial, repetitive tasks that would otherwise be bogging down IT professionals, freeing them to focus on other, more important business matters. It also allows IT personnel to further improve their own skills and hone their expertise, making them much more marketable.

To further drive home these points, let’s take a look at a real life scenario in which automation was leveraged – albeit with a bit of hesitation – but was quickly discovered to be of tremendous value to the IT department and the organization as a whole.

One large insurance company has been slowly but surely automating key IT processes using Ayehu. The IT Director, who is responsible for managing the project, began by using the automation process to manage alerts generated by their existing monitoring tool. The goal was to take level one staff out of the loop by at least 80%.

Before intelligent automation came into play, an alert would go to the NOC rep at all hours of the day or night. The NOC person would then spend about 15-30 minutes troubleshooting and calling people – sometimes in the middle of the night – before finally being able to restart the web service. Today, that process has been automated. Now, the alert is detected, an action is performed and the problem is resolved – all without ever having to wake anyone up.

In short, automation has helped this insurance company by saving time, money and resources and managing system issues in a much more efficient way. Implementation was quick and easy, with very little training time necessary. Most importantly, automation didn’t replace the NOC personnel, but rather made their jobs much easier (and allowed them to get more rest in the process).

Wherever you stand on the topic of intelligent automation, the fact is it is fast becoming the way of the future. If you’re still resisting, you may find yourself on the wrong side of the battle. By taking the time to examine the common objections and learning how the right automation tool can help overcome these objections once and for all, you’ll be well on your way to riding the wave of success into the future.

Not sure where to start? Download a copy of our free IT Automation Survival Guide below!

IT Process Automation Survival Guide

Ayehu Announces Integration with Cherwell Software

 

Artificial Intelligence backed automation combined with IT Service Management (ITSM) and IT Operation Management (ITOM) Solution Delivers Significant Process Efficiencies to the Enterprise

San Jose, CA – April 9, 2018Ayehu,  leading provider of an intelligent automation and orchestration platform powered by AI, today announced its integration with global leader in enterprise service management solutions, Cherwell Software. The integration of Ayehu’s intelligent automation and orchestration platform with Cherwell extends the ITSM and ITOM solution capabilities and provides significant IT process gains and efficiencies.

“Automation for IT Operations and Security Operations is incredibly valuable as it eliminates manual repetitive tasks and lengthy service desk procedures and accelerates incident response and resolution,” said Brian Boeggeman, vice president of alliances and partnerships, Ayehu. “For enterprise IT and Security executives and teams, this latest addition to Ayehu’s portfolio of integrations extends the Ayehu intelligent automation platform and provides a seamless connection, extending the value of Cherwell® Service Management (CSM).”

Ayehu’s integration with Cherwell enables IT departments to:

  • Automatically open, update, close tickets, and query tables
  • Leverage two-way SMS and email for event notifications and escalations
  • Accelerate the reporting, escalation, and resolution of incidents
  • Eliminate manual work and human errors
  • Ensure fully documented end-to-end processes
  • Reduce the amount of “noise” at the service desk
  • Enforce change management procedures such as ticket status changes

“At Cherwell, our goal is to empower customers to achieve better, faster, and more affordable innovation, with the help of our uniquely adaptable platform,” said Matthew Peeples, vice president of technology alliances, Cherwell Software. “Partners like Ayehu provide complementary features that, when combined, deliver tremendous value to our joint customers.”

As part of the collaboration, Ayehu and Cherwell will jointly engage with customers to help enterprises get the most value out of the combined solution. The two companies are already working together on several projects with enterprises in the banking/financial services, healthcare and pharma industries.

Ayehu acts as a force multiplier, driving efficiency through a simple and powerful IT automation and orchestration platform powered by AI. The agentless platform is SaaS-ready for hybrid deployments and is powered by machine learning driven decision support, for enhanced and optimized automated workflows. It can also be installed on-premise connecting seamlessly to Cherwell Service Management.

IT and security operations can fully automate and mimic the response of an experienced IT analyst or security operator, including complex tasks across multiple, disparate systems, executing thousands of well-defined instructions without any programming required. This can help quickly resolve virtually any alert, incident or crisis.

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: www.cherwell.com.

About Ayehu

Named by Gartner as a Cool Vendor, Ayehu’s IT automation and orchestration platform is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog.  Follow Ayehu on Twitter and LinkedIn.