4 Steps to Seamless Remote IT Operations

4 Steps to Seamless Remote IT OperationsWhile the world is slowly starting to focus on recovering from the Coronavirus outbreak, experts are predicting it could be months or even possibly years until we’re truly able to return to normal (or some semblance of the word). Business leaders are working tirelessly to quickly innovate in an attempt to mitigate their damages and remain as close to operational as possible.

This change has brought about the rapid adoption of remote working which, while a welcome move, introduces a variety of challenges. If you are facing this evolution in your own organization, here are four tips for navigating the transition smoothly.

Establish a strategy to monitor and manage endpoints remotely.

With some or possibly even all employees now working from home, organizations need a way to efficiently and effectively manage all of those endpoint devices. Remote monitoring is key, as it enables optimal control.

Remote endpoint management allows the IT team to seamlessly access devices and equipment so that, should any issues arise, they can be easily troubleshot for maximum uptime. Best of all, with remote endpoint management, IT techs can operate behind the scenes causing little to no disruption to the end-user. This helps to keep productivity high across the board.

Automate as many manual tasks and workflows as possible.

Running a busy IT operation is challenging enough under normal circumstances. Add in the rapid and, in many cases, unplanned-for transition to remote work and IT teams are really feeling the pressure. Even the most proficient organizations are capable of managing all of this manually. The good news is, there are a wide variety of tasks and workflows that can quickly and easily be handled by IT process automation.

Leveraging automation technology will take much of the stress and burden off your already overworked IT team. For best results, look for an automation and orchestration platform that comes with a large library of pre-built workflows and other resources for fastest time to value.

Develop and implement a backup and disaster recovery plan.

With everything else going on in the world (hello, global health and economic crisis!), the last thing your IT team needs to lose sleep over is the reliability of your organization’s backup systems. To avoid this, you need to develop and implement a sufficient strategy for business continuity and disaster recovery (BCDR).

Again, IT process automation can be utilized for continuous monitoring and autonomous incident resolution, effectively meeting the backup demands of your organization while preventing downtime or data loss.

Put protections in place against cyber-attacks.

While everyone else is struggling to handle a global pandemic, the reality is, cyber-criminals are viewing this trying time as a golden opportunity to exploit unexpected and increasing vulnerabilities. Cybersecurity is one of the most critical components of establishing a successful work-from-home arrangement. Understand that attackers can and will be coming at your business from every direction, and will be doing so relentlessly.

Keeping up with these incidents manually isn’t just inefficient. It’s ineffective. To the contrary, to protect your assets, you must fight fire with fire. That is, leverage the same sophisticated technologies as those endeavoring to cause your business harm. IT process automation can help you stay a step ahead of your would-be attackers and prevent potential irreparable damage to your organization’s future.

One Final Thought…

As you work to implement these four steps, one final but highly critical thing to think about is the cohesiveness of your current IT infrastructure. If you’re operating on a number of disjointed solutions, you risk further burdening your IT team and increasing the risk of operational failure for your organization.

Ayehu NG is designed to facilitate centralized and efficient management of IT operations. It integrates seamlessly with all the most popular IT and security applications (ITSM, ITOM, NOC, SOC, AI, intelligent chatbots and messaging platforms) federating enterprise applications, streamlining automated processes.

Navigating through the turbulent waters of our current situation isn’t going to be easy, but with the right plan, tools and innovative technology, it’s possible for your business to emerge mostly unscathed when the dust ultimately settles.

Start your free 30-day trial of Auehu NG and get your remote IT operations up and running in as little as a day!