It seems as though the concept of doing more with less came around rather recently. In reality, however, managing a lot of IT tasks on a budget is nothing new. In fact, it’s been a priority for businesses across just about every industry for decades now. When the economy took a nose-dive several years ago and companies had no choice but to lay off large chunks of their workforce, there was no other option than to figure out a way to get the work done with whatever personnel was left. The solution is simple, IT process automation.
Yet, to this very day, countless businesses are still chasing their tails, being bogged down with manual work that can (and should be) handled through IT process automation. Right now, as you are reading this article, IT departments in all corners of the globe are busy writing scripts and going through workflows, step by painful step. Meanwhile, their productivity is suffering, as is the bottom line of their organizations as a whole.
So, what’s the solution? Could it really be as simple as choosing an IT process automation tool?
The answers to these questions lies in the reality of what your IT department looks like at the moment. Are your team members spending hours upon hours fielding incoming alerts and processing workflows that require little to know “skill”? What could your department accomplish if the majority of your workers weren’t tied to their desks going through the drudgery of doing things by hand all day?
While the ultimate goal would be to develop an IT process automation strategy that is sophisticated enough to streamline all of your operations, what you can do right now is take that first step. It doesn’t have to involve a year’s worth of research and testing to find the perfect solution to all your IT woes. Yes – that’s the overarching objective, but it doesn’t have to be that complicated to start. The first, and most important step, is choosing to make a change – even if it’s just automating one tiny task.
Your challenge for the week is to observe those who work in IT and identify one or two small tasks that are being performed manually (more than twice per day). When you see these things, ask yourself why they are being handled this way. Calculate the costs associated with the time it takes your worker to complete. Let’s say the employee in question makes $30 per hour. If it takes 3 hours a day to complete one manual task, you’re dishing out nearly $100 for something that a computer could do in mere minutes.
By identifying key areas that are costing your business time and money, you can then look for an IT automation solution that can improve those processes. Start small, then work your way up. Once you’ve successfully automated those first few activities, expand your horizons to bigger, more complex processes. Before you know it, your business will be operating much more efficiently. As a bonus, your skilled IT professionals will be freed up to focus on more important business matters.