Over the past decade or so, cloud technology has brought businesses from mediocre to successful in the blink of an eye by delivering small to medium sized enterprises the opportunity to compete at the same level as their largest competitors. In short, the cloud has opened many doors and provided a wealth of new and exciting technologies to organizations across the world. One such way that this has been done is through IT Process Automation (ITPA), which goes hand in hand with cloud technology to improve operational efficiency and cut costs.
Let’s take a closer look at how IT Process Automation in the cloud age is changing the way companies across the globe are doing business.
Closed-loop Incident and Problem Resolution. When a critical incident occurred no matter where it affected or happened, it was up to those within the first and second levels of command to identify and address the issue or escalate to the appropriate team in as timely a manner as possible. This left tremendous room for human error and increased the risk that incidents would take longer than necessary to correct, or would get missed completely. With the right IT process automation tool in place, incidents are managed in zero level before even getting to the human level, reducing the risk of human error and improving mean time to resolution.
Improving Customer Satisfaction with Self Service Automation – If there’s one thing that the recent wave of smart technology has taught us it’s that people love to feel empowered. When users don’t have to rely on others to handle seemingly insignificant tasks, such as password resets, not only does it make the end-user feel empowered, but it makes the job of those in the IT department that much easier. Now, instead of your IT personnel having to waste time tackling day to day tasks for the rest of the organization, the end users themselves will have the ability to handle many of their own needs through self-service task automation. This improves morale for everyone involved, and boosts service levels.
Automating Service Fulfillments. If there’s any area that truly benefits from process automation, it’s the service fulfillment process. The beauty of ITPA is that it allows businesses to completely automate entire workflows across systems, such as those that dictate the sequence of events that occur between the service fulfillment platform and the end-users. Automation takes a once tedious and complex process and simplifies and streamlines it to dramatically improve efficiency.
Automate Operational Repetitive Tasks. Smaller businesses were once held back because they lacked the manpower to efficiently manage IT tasks. They wasted precious time and resources completing repetitive manual tasks that weren’t necessarily challenging, but needed to be done in order for the business to continue to run smoothly. IT process automation takes these manual tasks and workflows and automates them, letting technology do the heavy lifting and freeing up talented IT professionals to focus on more important issues. What could your organization do with more manpower?
Auditability/Compliance. Staying in compliance with the variety of external governing bodies is a necessary evil in the business world. The ability to document all of the critical data in an organized fashion and, more importantly, retrieve that data quickly and accurately in the event of an audit is invaluable. IT automation makes the entire process of documentation and information retrieval quick, simple and uniform across your organizational platform.
Regardless of industry, automation and cloud technology are fast becoming the dynamic duo for achieving ongoing success. Leveraging this for your own business will provide the benefits outlined above, as well as many unique advantages that will address the specific pain points within your organization. The result is a marked improvement in overall operational efficiency and a significant cost savings which will ultimately improve your business’ bottom line.