7 Tips for Reducing IT Personnel Turnover

7 Tips for Reducing IT Staff TurnoverAs any IT leader will acknowledge, attracting top talent is only half the battle. It’s keeping them on that’s the real challenge. And with an average employee tenure of only about 3 years, it’s a serious concern for many organizations across the globe. Add in the complex, fast paced and highly stressful role of IT and you’ve got quite the conundrum. So, what’s the secret? How can you keep your talented employees on for the long haul? Here are 7 tips to point you in the right direction.

Keep them challenged. The last thing you want is for your IT personnel to become bored and stagnant in their current positions. Avoid this by investing in ongoing training, setting up mentoring programs, and offering opportunities to learn about and master new strategies and technologies. The more you keep your IT employees engaged and involved, the less likely they’ll be to look elsewhere.

Rotate project time. Being stuck on the same project day in and day out can lead to fatigue and frustration. Consider rotating employees onto various IT projects so that they don’t feel stuck. This will provide exposure to and the opportunity to learn about new skills and also open up the door to be able to approach long-term projects from differing perspectives – both of which can benefit your organization.

Give them the tools they need. These days, keeping up with the onslaught of incoming requests is nothing short of exhausting. Don’t leave your IT personnel out to dry by making them handle this monumental task manually. Arm them with the technology they need to do their jobs better, faster, more efficiently and more effectively, such as IT automation.

Provide a safe place to vent. Without question, the job of keeping an entire organization safe from the potentially devastating financial and reputational damage a successful breach can have is incredibly stressful. Additionally, IT personal often feel tense due to the amount of classified and confidential information they are entrusted with. Provide an opportunity and a secure avenue for these employees to vent their feelings.

Encourage time off. Everybody needs a little down time, but given the fast-paced and highly stressful field of IT, these employees could probably use some time off more than anyone else in your organization. This is where technology can help. By automating a good portion of tasks and leveraging the cloud to embrace more flexibility, your team can take the much needed time off they deserve without the company feeling any negative impact.

Use realistic metrics to measure success. One of the biggest reasons IT professionals find themselves dissatisfied at work is because they feel they aren’t being adequately recognized. This is often due to a lack of clear and specific metrics for success. Management should set realistic expectations, communicate openly and routinely measure progress. Good work should be rewarded and areas of improvement identified and addressed in a positive, productive way.

Empower them. If your employees feel that their only option is to come in every day and put in 10-12 hours of labor, they’re not going to develop any kind of connection or loyalty to your organization. On the other hand, if they know that the work they do plays a direct role in the “big picture” and that their achievements are tied into the company’s overall success, they’ll be much more plugged in, which means they’re more likely to stay on for the long haul. Empower them by inviting ideas and encouraging autonomy.

Are you doing enough to keep your IT personnel satisfied, engaged and plugged in? If not, you could be facing higher turnover, which can negatively impact your company’s bottom line and also leave you more vulnerable. By implementing the above tips, you’ll create a more positive work environment that fosters longevity. Happy employees will work harder to ensure that your organization remains strong, secure and successful.

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Leveraging Intelligent Automation to Bridge the Skills Gap

Leveraging Intelligent Automation to Bridge the Skills GapWhen it comes to digital transformation, certain distinct skillsets are needed – of which many are in short supply. The area of cybersecurity, for instance, is suffering a remarkable shortage of talent. IT operations that focus on human capital and disparate tools and systems simply won’t be enough to keep up with the staggering pace of innovation.

Modern enterprises must be capable of adapting quickly to the ever-changing and increasingly complex environment while also remaining flexible. Furthermore, a growing number of IT technologies, applications, systems and processes must be adopted and routinely updated in order for organizations to remain competitive.

These demands pose a serious challenge to those enterprises that do not have adequate talent or expertise. For those IT teams that find themselves behind the eight ball, intelligent automation can be their ace in the hole.

The Shift from Human to Machine

Gartner predicts that by 2020, 75% of enterprises will experience visible business disruption due to skills gaps. This is up dramatically from just 20% in 2016. This is a serious concern for business leaders across all industries.

In response, many organizations are already working to add technologies that can augment their existing human resources. In particular, intelligent automation and orchestration is becoming a significant focus. In fact, Gartner lists AI and machine learning strategy development/investment among “the top five CIO priorities.”

Making the shift from human to machine results in two distinct advantages. One, because intelligent automation is capable of performing massive amounts of error-free work, productivity skyrockets. Second, with the addition of intelligent automation, existing human workers can apply their advanced skills to more important business initiatives, such as growth and innovation. And thanks to machine learning and AI technologies, decision-makers can avail themselves of data-driven support.

A Match Made in IT Heaven

With intelligent automation, organizations facing the challenge of budgetary restraints can build highly functioning, agile IT operations without the need to hire additional staff. Existing personnel can be trained and reskilled to become versatilists — those who can hold multiple roles, most of which will be business, rather than technology, related.

The key to delivering digital value at scale is having the right people talent,” says Terrence Cosgrove, research vice president at Gartner. “Currently there just isn’t enough talent with the digital dexterity for hire, so I&O leaders will need to develop this core competency in the talent they already have.

With the help of intelligent automation, IT departments can operate at maximum efficiency, saving time and money in the process. In fact, this technology has the potential to position forward-thinking enterprises at the forefront of digital transformation, despite the growing talent shortage.

Could your organization benefit from this “ace in the hole?” Find out today by taking Ayehu for a test drive.

 

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The CAO’s Role in Digital Transformation

The CAO's Role in Digital TransformationToday’s savvy business leaders recognize the need to adapt to changing technology or risk being left behind. And while we may not be able to control what that technology will be or which direction it will take us, we can take advantage by responding quickly and making the necessary adaptations before our competitors. That’s why the role of Chief Automation Officer is becoming much more necessary.

A recent study by PMG revealed that the biggest obstacle to successful adoption of automation was the lack of a holistic approach. In fact, 59 percent of respondents agreed that automation implemented on an ad hoc basis leads to incompatibility and subsequent inefficiency. Most organizations today require not only a unification of silos but also the ability to align automation strategies between different physical locations, some of which may be situated half a world away.

How can one expect to effectively align IT functions with the business as a whole when automation – the very technology that’s designed to enable better business decisions – is not adequately represented in the C-Suite? A CAO brings valuable perspective with the ability to see automation from a global viewpoint. As a result, automation becomes a critical component of the overall strategy rather than just a means to deliver it.

Organizations with multiple technology centers located worldwide recognize the importance of global collaboration to the forward progress of the company. There is little overall business value if you’ve achieved continuous process improvement in just one office but not the others. You may have certain specialists deployed across the globe who are highly skilled at managing automation technology, but if there’s no central strategy and one leader, their abilities cannot be maximized.

The CAO’s purpose is to drive this type of simultaneous widespread orchestration. While automation specialists focus on their specific IT departments, managing the day to day operations, the Chief Automation Officer spends his or her time looking outward and forward. This role is absolutely essential to achieving rapid, sustainable transformation, as the ability to orchestrate automation on a global scale and unify strategies is what ultimately enables businesses to adapt at the speed of thought.

Automation is critical to an organization’s ability to reallocate capital from today’s business operations to the needs of tomorrow. It allows IT to shift from reactively putting out fires to taking a more proactive approach, which is necessary for successful digital transformation.

The good news is automation is evolving at relatively the same pace as the complexity it is designed to simplify. Disruption that would otherwise be overwhelming is now becoming entirely feasible thanks to automation and orchestration solutions that provide a competitive edge. Deriving business value from the IoT, for instance, is made possible by automation strategies that process and analyze the data being procured. Automation essentially frees up funds that can then be used to fuel innovation.

The CAO is responsible for taking optimized workflows and applying them wherever feasible throughout the entire organization. This creates more compliant and easily auditable processes. And because this approach eliminates repetition and duplication of work, the entire operation can run more consistently and efficiently. Furthermore, by evaluating how automation is utilized throughout the company, the CAO is also able to optimize the allocation of human resources, removing bottlenecks and improving productivity across the enterprise.

Another area where the CAO can be highly beneficial to the company is in his or her ability to seek inspiration from the rest of the workforce. One company was able to uncover nearly 300 innovative ideas simply by asking employees to suggest processes to automate. In the absence of this communication between upper management and frontline workers, these suggestions, and the positive changes they brought about, would have remained private.

In conclusion, automation remains a catalyst for change, driver of innovation and procurer of productivity. With the overarching visibility and control a CAO provides, automation strategies will have the flexibility and scope needed to stimulate disruption and achieve digital transformation.

Want to see the power of automation and orchestration powered by machine learning in action? Click here to request a product demo.

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How Intelligent Process Automation is Revolutionizing the Financial Field

How Intelligent Process Automation is Revolutionizing the Financial FieldJust as robots have been performing routine, repetitive tasks on the floors of factories for decades, that same concept is now being applied to the financial industry with tremendous results. Intelligent process automation (IPA), powered by AI and machine learning technologies, promises to revolutionize how financial organizations operate, maximizing efficiency, cutting costs and ensuring optimal service levels.

This advanced technology has the potential to transform just about every area of the finance function. In particular, IPA will enable finance professionals to make the critical shift from transactional to strategic.

When rote, manual tasks are automated, skilled finance experts will spend less of their time running reports and performing provisional data analyses. Instead, they will be able to quickly and easily gather and analyze the essential data they need to enhance performance and deliver better support. No longer bogged down with busy-work, these experts will have the time to engage with other lines of business and deliver the forward-thinking guidance that leadership needs to pursue new opportunities.

Let’s take a look at a few real-life examples of how intelligent process automation can be applied in financial institutions.

Account Reconciliations

A good portion of today’s accounting teams spend far too much time performing manual reconciliations across a variety of systems. At the enterprise level, this can involve thousands or tens of thousands of individual transactions across multiple systems, both internal and external.

In reality, many of the mismatches found in reconciliations actually follow similar patterns. For instance, an entry was made twice in error or someone accidentally keyed in a negative sign instead of a positive. Intelligent process automation is capable of not only recognizing these patterns, but also identifying the issue at hand and correcting it. In many cases, this can be done without the need for any human input.

Some estimates indicate that up to 80% of these simple reconciliation tasks can be automated, freeing up skilled staff to focus their efforts on the smaller percentage that are more complex or require human judgment.

Closings

For most corporations, the end of the month or quarter is a stressful time that requires all hands on deck to handle the financial close. This process typically involves a number of different systems, multiple finance teams and several lines of business, there are a multitude of dependencies that require tracking and management. For instance, certain accounts cannot be closed until all related sub-accounts are closed by the subsidiaries.

Intelligent process automation can alleviate much of this complexity by:

  • Automatically tracking the status of completed tasks across multiple systems
  • Automatically initiating close processes upon completion of dependent tasks
  • Updating the close calendar to provide visibility into the status of the financial close process

Financial Planning & Analysis

FP&A is another complex but necessary process eating up a significant portion of time, particularly for senior executives. It involves creating and approving budgets, analyzing spend, managing those budgets, etc. With IPA, routine budget requests that follow a common pattern don’t need to be signed off on. Instead, only unfamiliar or unusual requests will require review and approval.

Prior to submitting a request for executive approval, the intelligent process automation platform can analyze the pattern (i.e. dollar amount, similar requests that were made in the past, etc.). If it determines that similar requests received 100% approval in the past, the software can automatically process the approval without the need for human intervention. If an anomoly is detected, it can reroute to an executive for manual review.

PwC predicts that by 2020, financial services organization will begin to ramp up their AI adoption, streamlining operations and re-shoring jobs. And given the tremendous benefits intelligent process automation has to offer, it’s obvious why.

Want to position your financial organization for future success? Jump on the IPA train! Click here for a free, interactive product demo and get started on the path to digital revolution today.

IT Process Automation Survival Guide

How to Mitigate Risk with Compliance Automation

How to Mitigate Risk with Compliance AutomationWith laws and regulatory requirements evolving on a continuous basis and the stakes incredibly high in most industries, compliance professionals face the challenge of eliminating whatever might be standing in the way of conformity. Despite the fact that many organizations have already invested significantly in maintaining compliance, their efforts are often undermined by something as basic as improper or inadequate reporting. That’s where compliance automation comes into play.

The outcome of companies that fail to prioritize compliance can be seen all around us. Almost daily, another headline appears highlighting the downfall of yet another promising startup. Not only do failures in this area impact the company itself and its customers and investors, but these incidents also tend to result in a tightening of compliance regulations. So, in essence, when one organization messes up, everyone in that industry (and sometimes beyond) must pay to some degree.

When it comes to compliance, there are a number of ways a company can head down the wrong path. Businesses are tasked with staying on top of complex regulations and deal with the time, money and other resources that are consumed by ongoing data gathering and compliance monitoring. Streamlining reporting through compliance automation can alleviate much of this burden. But how? What’s the best way to transition from manual to automated (and therefore more auditable) processes?

The simplest solution is to eliminate as much human interaction from your workflows as possible. Compliance automation delivers much more than enhanced efficiency. It also provides a number of benefits as they relate to risk management. With an automation and orchestration platform in place, compliance teams can rest easy knowing that they are in good standing with all regulatory requirements.

Furthermore, come audit time, all the relevant data will be available at the click of a button. With automated workflows, there’s no laborious data gathering or risk of erroneous reporting. Most critically, because the business will remain compliant, it will also remain safe from potential penalties and other costly consequences. The less the compliance team relies on manual processes, the less exposure there will be for the company as a whole.

Remember – compliance problems don’t only result in costly fines and penalties. They can also wreak havoc on a company’s reputation, market value and more. By integrating automated technology into the compliance process, businesses can effectively eliminate additional risk of human error that could threaten to derail an otherwise sound operation. Compliance automation facilitates a repetitive, easily monitored and managed set of workflows, gathering data in one single platform and exposing potential issues so they can be addressed before they become a serious problem.

To see for yourself how Ayehu’s automation and orchestration platform can help streamline compliance and just about every other area of your business operations, click here.

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5 Ways Intelligent Automation Can Help You Dominate Your Industry

5 Ways Intelligent Automation Can Help You Dominate Your IndustryAccording to a recent report from Forrester Research, organizations that embrace automation won’t just succeed. They will absolutely dominate their respective industries. Once a relatively futuristic concept, these days just about every business benefits from automation in some way. Ever set or receive an out-of-office reply? That’s automation – albeit in its simplest form.

Many companies, however, have taken automation several steps further by offering self-service options, adopting chatbot technology and using other forms of next generation artificial intelligence (AI). The exciting news is that the true potential of intelligent automation has yet to be realized. And those businesses that jump onboard today will inevitably be at the forefront on innovation tomorrow.

Here are five ways intelligent automation can help develop a savvy, innovative and more agile organization.

Boost productivity, employee morale and retention.

Intelligent automation isn’t designed to eliminate humans from the workplace. Rather, its purpose is to augment their capabilities. When the tedious, repetitive and mundane components of day-to-day work are shifted from human to machine, productivity naturally rises. Meanwhile, employees are freed up to perform more creative and meaningful work. And when people can spend their time on the aspects of their jobs that are interesting and rewarding, satisfaction and retention levels also go up.

Streamline inefficient business processes.

Nothing kills a company’s chance of growth quite like inefficiency. Wasted time equates to wasted money and – more importantly – missed opportunities. Businesses that are overwhelmed by chaotic, disorganized processes and workflows can turn things around with intelligent automation. Instead of spending hours manually keeping track of work that needs to be done (and backtracking to fix things that inevitably go wrong), employees can apply their critical thinking skills to more important key initiatives, such as utilizing data to develop more advanced business strategies.

Increase visibility.

Organizations with business leaders that know precisely where they stand in terms of project status updates and budgets are in a much better position to succeed than those with management that’s constantly feeling around in the dark. That’s another area where intelligent automation can help. When reporting is made easy and incredibly accurate, upper management can enjoy much greater visibility into what’s going on at any given moment. Furthermore, with machine learning capabilities, leaders can get high-level, data-driven decision support to help them guide the organization in the right direction.

Enhance customer experience.

When employees no longer have to spend their time performing manual tasks and workflows, they can devote more of their effort to the needs of customers. And in today’s digital age, service has become the true differentiator. Thanks to intelligent automation, companies can shift their resources from fielding requests to developing creative solutions to address unresolved issues. This enables companies to deliver even better service to their customers, solidifying their position as trusted industry leaders.

Drive faster, more sustainable growth.

When it comes to scaling an enterprise, intelligent automation can be the solution – not only to achieving the set objectives, but doing so faster. As soon as a company determines new ways of working that deliver better results, they can then automate those things. This causes a sort of snowball effect, driving exponential growth that is sustainable for the long-term. While other businesses are simply getting by, those that are leveraging automation will be leaps and bounds ahead.

Curious about how intelligent automation can help your organization? Check out our free eBook below, or take Ayehu for a test drive to experience the power of next generation, AI-powered automation today!

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5 Tangible Benefits Intelligent Process Automation Brings to the Table

5 Tangible Benefits Intelligent Process Automation Brings to the TableIn terms of disruptive technology, intelligent process automation has gained tremendous ground. In fact, according to Statista, more than half of business leaders today say they expect to implement automation in the coming years. And for good reason. While technologies like traditional workload automation, cloud computing and Software-as-a-Service (SaaS) reduce costs and provide the flexibility to perform routine tasks and workflows, artificial intelligence (AI) brings these benefits to a whole new level with the capability of performing tasks that normally require human intelligence.

Intelligent process automation software enables businesses to perform much more diverse and complex activities without the need for human intervention. Furthermore, thanks to machine learning algorithms, this type of platform is capable of learning and improving entirely on its own based on data from past experience. Artificial intelligence can also provide valuable insight and decision support for management. But how does all of this translate into actual, tangible return on investment? Let’s take a look.

Time and Money Savings

When a good portion of business processes are shifted from human to machine, the operation runs far more efficiently. Work is performed faster and more accurately, which equates to greater productivity and higher service levels. Fewer man hours results in tremendous savings for the organization. (In one recent case study, one global enterprise slashed man hours by 1,500 in less than a year simply by adopting intelligent process automation. That reduction resulted in an overall savings of nearly $500k.)

Competitive Advantage

Staying a step ahead of the competition is the key to success – especially in today’s global marketplace. Every company is chasing digital transformation and hoping to claim their spot at the head of the pack in their respective industry. The use of intelligent process automation can facilitate this transformation, not only be streamlining processes, but by empowering human workers.

When the mundane tasks and workflows no longer require human input, employees are able to apply their skills, time and effort toward more important business initiatives. The freedom to be creative breeds innovation which can provide the competitive advantage companies are striving for.

Agility

The ebb and flow of business has long been a challenge for organizational leaders. Scaling up as needed based on sudden changes in market demand is not only difficult, but it’s also quite costly. Conversely, in situations when finances are lean, such as during economic recessions, the ability to maintain an expected level of production on a limited budget is incredibly problematic.

The deployment of intelligent process automation resolves both of these issues by enabling businesses to scale up or down at a moment’s notice. Seasonal or other business influxes can be met seamlessly thanks to the ability of software robots to take on some of the workload. And when it comes time to tighten the belt, automation can help skeleton crews operate as if they were fully staffed. Every business leader understands the importance of agility like this.

Reduced Downtime

Another way intelligent process automation can deliver tangible benefits to a company is through improved system operability. According to Gartner, the average cost of IT downtime is $5,600 per minute. Due to variations in how businesses operate, Gartner analyst Andrew Lerner estimates that on the low end, downtime can cost as much as $140k per hour, while at the high end, can run upwards of $540k per hour.

Regardless of which end of the spectrum a business happens to fall on, system outages can be, without question, downright disastrous. Enter intelligent process automation and suddenly there’s an army of robots monitoring the infrastructure 24 hours a day, 7 days a week, 365 days a year. Furthermore, artificial intelligence is capable of identifying threats that could take days, weeks or longer for humans to spot. When incidents can be pinpointed quickly and the platform itself is capable of addressing and remediating those issues, downtime can be dramatically reduced and, in many cases, prevented altogether.

Decision Support

Because intelligent process automation is powered by AI and machine learning, it is inherently capable of analyzing massive amounts of data and extracting value. Furthermore, AI-powered automation can then turn that data into actionable insights that can be utilized by business leaders to make better decisions.

Incorporating advanced business automation technology into the mix enables the analysis of overall organizational performance. With these intelligent analytics, business leaders can more effectively identify and implement the right approaches to achieve improved performance over the long-term.

Could your organization benefit from any of the above? If so, adopting intelligent process automation should be on your list of priorities. Get a jump start by taking Ayehu for a test drive today.

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3 Tasks Every Service Desk Should be Automating

3 Tasks Every Service Desk Should be AutomatingAnyone who has had the pleasure of working the service desk is familiar with the “Monday Morning Blues.” You know….when you come into the office to find a huge queue of tickets waiting for you – a queue that’s growing by the minute. Sadly, this scenario is the norm for many service desks. Even worse – these already resource-strapped departments face the daunting task of manually tagging,  categorizing and prioritizing those tickets by hand. That’s where service desk automation comes into play.

With the right tools and technology, automating routine help desk tasks is easy – from assigning tickets to appropriate team members to processing others electronically to tracking response metrics and more. Not only will service desk automation save your company tremendous man hours, which will improve your bottom line, but it’ll boost employee morale, helping with retention and creating an environment that breeds innovation.

Not sure where to start? Let’s take a look at a few key workflows through which service desk automation can produce immediate, measurable returns.

Processing incoming tickets

Think back to the days of telephone switchboards. One or a few individuals would have to sit there, manually answering incoming calls and re-routing them to the appropriate person. It wasn’t an efficient process by any stretch of the imagination.

Yet, the modern-day help desk is still set up much the same way, with support personnel tasked with going through each incoming ticket, assessing it and determining which person or department should be tapped for further action. It’s time consuming, inefficient and far too easy for things to slip through the cracks.

With service desk automation, software robots handle all incoming requests, automatically evaluating, prioritizing and assigning them to the appropriate party for processing. With smart automation, most, if not all of the incoming requests can actually be resolved without the need for human intervention.

Furthermore, integrations with existing systems and platforms, such as SolarWinds, ServiceNow and Cherwell, is also possible, streamlining the entire IT help desk environment.

Centralizing ticket metrics

Most help desks are measured by things like average response time and mean time to resolution. Obviously the goal is to deliver as close to 100% service as possible in the most timely and efficient manner possible. But tracking those metrics can become just as cumbersome as actually handling the tickets themselves.

With the right service desk automation platform, you can easily view and track all of your defined metrics in one central dashboard. Customized views can provide access to the data that’s relevant to each individual or team. For instance, front line managers can easily assess how team members performing in real-time while high-level executives can gain a broader overview.

Mobile ticket management

In today’s mobile age, the service desk no longer exists as a physical entity. Tickets will inevitably come in while the appropriate party is away from his or her desk or not logged in. In these instances, how can the help desk avoid costly bottlenecks and delays?

Quality service desk automation software removes the proverbial chains from the traditional help desk setup, making it possible for anyone, anywhere to receive and respond to notifications and escalations. So, when the server goes down at 2am, the person designated to handle the situation will be instantly notified via text and able to take appropriate action immediately.

Not only does service desk automation minimize downtime and speed mean time to resolution, but because it’s mobile-friendly, IT teams enjoy much more freedom and flexibility – the likes of which would have been virtually unheard of just a few years ago.

If you manage or even just work for a help desk that is still operating under manual operations, the time to take action and turn things around is now. Get started with a free, interactive demo and experience the Next Generation of IT Automation and Orchestration for yourself!

IT Process Automation Survival Guide

Benefits and Challenges of Intelligent Automation

Benefits and Challenges of Intelligent AutomationIntelligent automation isn’t going anywhere. In fact, 86% of global business leaders recently surveyed believe that in order to stay ahead in their given fields, their organizations must deploy IA in the next five years. Another survey by Gartner found that 42% of CEOs have already begun the process of digital transformation and 56% already reported gains after implementing automation.

Unfortunately, while the majority of business leaders do recognize the increasing importance of adopting intelligent automation, many are being held back by certain challenges. Let’s take a closer look at some of the most valuable benefits of IA technology and the challenges that could be impeding progress.

Benefits of Intelligent Automation

The business advantages to adopting intelligent automation are almost too many to list. For the purposes of this post, however, we’ll share the high-level benefits – that is, the ones that are likely to produce the fastest wins and the biggest ROI.

Intelligent automation technology can effectively enable organizations to:

  • Reduce labor costs
  • Address the skills gap
  • Facilitate leaner, more cost-efficient operations
  • Process much larger volumes of complex data
  • Achieve speed and accuracy beyond what human workers are capable of

Challenges of Intelligent Automation

So, what’s standing in the way? With the vast majority of high-level business leaders acknowledging the critical importance of intelligent automation in facilitating digital transformation, why is it taking them so long to actually pull the trigger?

Well, as it turns out, there are a number of hindrances to IA adoption, the most common being:

  • Lack of skilled manpower
  • Difficulty training/reskilling employees
  • Issues integrating with legacy systems
  • Resistance from human workers
  • Increased cybersecurity threats

Ironically, it’s intelligent automation that could provide the solution to most of these challenges. For instance, by augmenting the human workforce with artificial intelligence, smaller teams can do more with less, eliminating the need to hire additional IA-skilled staff.

Meanwhile, incorporating IA into the cybersecurity process enables security teams to “fight fire with fire,” hitting back at attackers using the same (or better) advanced technology that is being used against them to defend and protect against breaches.

And with the right IA platform, integration with legacy systems is simple and seamless. Finally, when human workers begin to recognize that artificial intelligence is here to make their lives easier as opposed to making them redundant (not to mention all the new and exciting opportunities it presents), fear and resistance will become a thing of the past.

Conclusion

At the end of the day, while there are certainly challenges, the benefits of implementing intelligent automation exceed those challenges by a long shot. In fact, in most cases, those perceived roadblocks can be overcome not in spite of, but rather as a result of IA adoption.

If you are among those business leaders who are holding back on embracing intelligent automation but are ready to dip your toe in the water, we recommend scheduling a free, interactive demo. Take Ayehu for a test drive today and experience for yourself the power of intelligent automation.

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Should you hire a Chief Automation Officer?

If you were to ask any high-level executive about IT, you would almost always receive an answer that centers around the need for innovation. But while most in leadership roles openly profess the importance of innovating, getting them to actually free up the resources and make the necessary investments is much more challenging. This is where automation comes into play, and the aptly named Chief Automation Officer is leading this charge.

Business Benefits of CAO

A surprising number of enterprises are now recognizing the many benefits employing automation can afford, and not just in terms of IT. Nowadays, companies of every size, structure and industry are leveraging automation technology to streamline everything from routine tasks to complex workflows, cyber-security incident response and even self-service support. For those forward-thinking organizations desiring to harness the power of intelligent automation as an overarching business objective, having a central point of contact to organize, oversee and optimize the entire process is strongly recommended.

Challenges and Barriers

For most companies, implementation of automation typically occurs at the department level – at least in the beginning. Because IT is naturally open to and comfortable with such technological advances and innovative concepts, this is the area where most organizations choose to introduce automation. One of the downsides to this is that without the right leadership involvement, IT tends to “own” the process, which can lead to isolation and silos, or as Gartner deems them, “islands of automation.” These “islands” are counterproductive and costly, actually hindering efficiency.

Recent studies have revealed that this lack of a holistic viewpoint has become one of the biggest obstacles of a successful automation strategy. Simply put, ad-hoc automation leads to fragmented operations. This reality has paved the way for the rise of the Chief Automation Officer (CAO) whose goal is to identify the many islands of automation that exist across the organization and effectively connect them. This role is designed to act as a liaison between IT and other key business strategies to develop, implement and manage a more cohesive, efficient enterprise environment.

An Innovative Approach

For obvious reasons, the Chief Automation Officer does not manually work toward these goals, but rather proactively identifies, assesses and leverages the latest in intelligent automation technology, powered by AI and machine learning. The appropriate tools will be implemented to streamline not only IT operations, but as many other offices, departments and teams across the entire organization as possible. Instead of siloed automation, the CAO works toward the overarching goal of achieving unity and cohesion.

Beyond the technology piece of the puzzle, the Chief Automation Officer is also typically tasked with helping to achieve greater human resource allocation. By assessing the company’s needs as a whole instead of just interdepartmentally, the CAO can determine how best to utilize manpower, strategically and systematically implementing automation across the entire enterprise to eliminate costly bottlenecks and dramatically improve workforce productivity.

The Ideal Balance

It should be noted that the CAO’s purpose is not to replace workers with robots, but rather supply the available tools to make the jobs of humans easier and more efficient. As a result, human-centric automation facilitates a significant shift of manual, repetitive tasks and workflows from human to machine, freeing up knowledge workers to focus their valuable skills on more business-critical tasks and projects, hence achieving greater innovation.

In reality, at least for the time being, not every organization will require a designated Chief Automation Officer. However, as we continue to drive forward, embracing and employing the many advances that technology has in store, this need will continue to grow.

Could your company benefit from a CAO? Perhaps the best place to begin is with the right tool. Get started with a free product demo of Ayehu and see for yourself how automation can bring your business to the next level.

EBOOK: HOW TO MEASURE IT PROCESS AUTOMATION RETURN ON INVESTMENT (ROI)