Free eBook – 10 IT tasks you should automate!

10 time-consuming IT admin tasks you should automate!

Quite often, IT automation is feared with the notion that it’s complex, requires resources and large investments.

The solution is simply to start small – gain quick wins with automating repetitive tasks, before expanding automation into more complex processes.

In this Free eBook we assembled 10 IT admin tasks that you should easily automate to free up resources and launch new IT process automation projects.

Download this eBook: 10 time-consuming IT tasks you should automate! and learn how you can gain quick value from taking your time-consuming daily routine IT admin tasks and make them work for you:

  • Password Resets/Unlock Accounts
  • Free up server disk space
  • Monitor Files and Folders
  • Restart Windows services
  • Shutdown remote computers
  • Automate SQL Queries
  • Change service account password
  • Monitor Windows Event Logs
  • Automate VMware tasks
  • Incident Escalation Process

Download this eBook: 10 time-consuming IT tasks you should automate

Enjoy reading,

Gabby Nizri





eBook: 10 time consuming tasks you should automate




IT Process Automation Super Hero of the Month

Ayehu Names Alon Senderovitz of Strauss Group as IT Process Automation Super Hero of the Month.

IT Process Automation Super Hero of the Month

Palo Alto, September 27, 2012 – Ayehu, industry leader and creator of eyeShare IT process automation software has announced its nomination of Alon Senderovitz as the Super Hero of the Month for IT Process Automation. Senderovitz is being rewarded for his exceptional team management ability and his proactive approach to automating the many daily tasks of his team, thereby improving productivity for his organization as a whole.

Alon Senderovitz is the SAP professional services team manager of Strauss Group, who implemented eyeShare to automate their IT operations approximately 2 years ago. Prior to switching to eyeShare, Senderovitz’s team had to rely on time consuming manual VB scripts. Additionally, managing daily SAP tasks on multiple systems consumed a lot of time on a daily basis. Finally, the monitoring systems they used previously sometimes triggered false alarms and didn’t always identify the cause of the problem. The result was a significant and ongoing waste of time and resources.

Senderovitz recognized the need to automate the repetitive daily tasks on a centralized system and reduce or eliminate false alerts. He began working with Ayehu to develop a solution that would meet these needs, and shortly thereafter implemented eyeShare. Almost immediately he saw positive results. Not only did the software greatly improve productivity by automating workflows, but the alert notifications and escalations process all but removed the possibility of costly and time consuming false alerts.

As part of day to day operations, eyeShare checks for database replication and helps validate consistent data replication to the DR site. Additionally, it helps Strauss to validate that all of their systems are available following necessary weekend back-ups. When a problem is identified, it can be addressed and resolved quickly. In fact, Strauss credits eyeShare with a 90% reduction in their mean time to recovery.

“The eyeShare product specifically addressed our pain points, which made it feel completely customized. Daily SAP BASIS tasks are now performed automatically and are easily tracked on status reports” comments Senderovitz. “It also helps us filter false alerts from our monitor systems. When an alert is triggered, eyeShare checks for the root cause and sends notifications with the exact error. Moreover, eyeShare has become a standard tool replacing old scripts we used in the past, and is easy to use for every team member. We really couldn’t ask for a better product!”

The Super Hero of the Month program is dedicated to recognizing one member of the IT industry who is doing their part to lead their organization to the IT of tomorrow and pioneering the process of automation.

About Strauss Group

Strauss Group is recognized as Israel’s second-largest Food and Beverage Company. Over the past few years, Strauss Group has developed into an international corporation with a steadily growing part of its business conducted outside of Israel. The Group employs 11,600 people and operates nineteen production sites in sixteen countries. For more information, please visit www.strauss-group.com.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com





5 Ways to level up your service desk using it process automation




IT Guys Never Change, Nice memo :-)

Your Company Computer Guy – Nick Burns And Jackie Chan

Snl – Your Company Computer Guy – Nick Burns And Jackie Chan from Steve Deakin on Vimeo.

Ayehu named Guy Serfaty of Clal Insurance as IT Process Automation Super Hero of the month

Palo Alto, August 9th – Ayehu, the creators of eyeShare IT process automation software announced today the nomination of Guy Serfaty as the Super Hero of  IT process automation of the month. Serfaty was rewarded for his exceptional accomplishments as a manager who understands the importance of an efficient IT operation and the ability of leveraging service delivery of the organization.

Guy Serfaty is the system integration and monitoring expert of Clal insurance group. Clal insurance has implemented eyeShare in early 2010.  Before the implementation, Serfaty’s team had to develop a code or script for each monitoring, then test it and deploy it. The IT team had to write scripts and codes not only for monitoring their mission critical business applications but also for maintenance tasks. Mostly it took several days. Moreover only monitoring of either technical objects or just a business flow could be handled at once. As an outcome the business side never used the IT team’s abilities as a critical component.

As a first step Ayehu and Clal agreed to do a POC, which ended up with eyeShare scoring a very high grade. Clal has implemented eyeShare, and they quickly saw how their service delivery level could be powered. The IT team managed to do monitoring, maintenance, and give action solutions at the same time, and later they could backup business flows as well. Currently Clal has automated with eyeShare approximately 400 automated workflows including monitoring workflows for alert notifications and escalations, repair failures, and workflows for IT maintenance tasks in order to keep the system stable. The system also handles business workflows, enabling the team to give solutions to the business side too.

“eyeShare dramatically cuts of user errors. After 3 weeks, the number of user errors dropped with 75 % reduction. Moreover we had managed to cut expenses for the business: in less than a week we have created a flow that by sending a simple text message to eyeShare, we saved a 40 minutes work of a field salesman. This results in a 4 man/month saving every month! eyeShare had such an easy to prove ROI, that when we wanted to invest in a second eyeShare server, the purchase was approved instantly.” Said Serfaty

The Super Hero program is a monthly program, dedicated to one of the IT staffs who leads it’s organization to the IT of tomorrow and pioneers automation.

About Clal

Clal Insurance Enterprises Holdings, Ltd., formerly known as Clal Insurance Holdings, Ltd., has been providing insurance solutions for more than three decades. The Clal Insurance Group provides life, general, health, financial, credit and surety bond insurance to private and corporate clients. With branches throughout Israel, Clal Insurance has more than 3,200 employees as well as more than 2,000 independent agents and brokers. For additional information, please visit http://www.clalbit.co.il/

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, visit www.ayehu.com





5 Ways to level up your service desk using it process automation




Integrating ServiceNow ITSM with IT Process Automation

We’re excited to release our new integration between eyeShare IT Process Automation software and ServiceNow ITSM

If you’re familiar with the ServiceNow ITSM ticketing system, you know about incident management. Well, the eyeShare integration adds automation to the reporting, resolution, and closure of incidents. Instead of manual data entry and service desk procedures, you create an automated process that accelerates incident management and resolution.

Integrating ServiceNow ITSM with IT Process Automation

Here’s a brief description of how the integration with ServiceNow works:

  • eyeShare receives alerts from monitoring system such as SolarWinds, Nagios, SCOM 2012 etc., and then automatically opens tickets within ServiceNow.
  • eyeShare executes automated workflows to troubleshoot the problem, and then updates the incident status or if necessary it will remediate the problem and close the ticket in ServiceNow after successful closure.

Want to learn more? Take a look at our ServiceNow integration and watch the video below to see the 3-way integration example between eyeShare, SolarWinds, and the ServiceNow ticketing system.



5 Ways to level up your service desk using it process automation




Ayehu Introduces IT Process Automation Pinpoint Solutions

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Palo Alto, CA – April 11, 2012 /Targetwire/ Ayehu, provider of IT process automation solutions, today launched its IT process automation pinpoint solutions – prepackaged workflows for the rapid automation of planned, repetitive IT tasks. The solutions extend Microsoft’s System Center Operations Manager (SCOM 2012) capabilities and will be demonstrated at the Microsoft Management Summit.

Ayehu’s pinpoint solutions automate a range of repetitive daily IT tasks within data centers, cloud and virtualized environments – from freeing up server disk space, through unlocking active directory accounts, performing file operations, restarting services and many more. Delivered as pre-packaged workflows, the solutions are designed for automating specific task operations across systems and can be easily tailored without any coding. IT tasks can be scheduled or triggered automatically upon system events. Additionally, execution can be controlled from mobile devices, so that automated workflows pause and branch based on remote SMS instructions.

“As implied by their name, pinpoint solutions are aimed at simplicity, and focused on automating the most common IT tasks, without requiring any scripting or implementation efforts” said Yaron Levy, Vice President of Products at Ayehu. “There is a large pool of mundane IT tasks that are shared by many professionals, regardless of industry. We realized we could automate and productize these tasks, and still offer enough options to accommodate different environments and needs”.

The new IT process automation pinpoint solutions which are a part of Ayehu eyeShare™ version 4.1, will be demonstrated at the Microsoft Management Summit 2012, taking place on April 16, 2012 at the Venetian Hotel in Les Vegas, NV.

To find out more about Ayehu eyeShare watch the demo:

About Ayehu Software
Ayehu. develops and markets eyeShare™, a lightweight, enterprise-grade IT process automation software. Deployed at major enterprises and supporting thousands of users, Ayehu eyeShare helps IT professionals automate IT tasks, free up scarce resources and improve service levels. For more information, visit www.ayehu.com