Ayehu Software, developer of innovative enterprise-class IT process automation solutions, is pleased to announce the latest recipient of its coveted Superhero of the Month award. This month’s beneficiary is Igor Karpel from Retalix. He is being recognized for leveraging automation to streamline the company’s internal incident management system to improve accuracy and efficiency.
In his role as System Administrator at Retalix, Igor is tasked with managing incoming notifications, ensuring that these notifications are accurate and that they are received by the appropriate parties. Before implementing the eyeShare product, Igor and his team struggled with the issue of the same alerts being sent to the same people, regardless of whether they occurred during working hours or non-working hours. There was also the problem of multiple systems running scripts locally, making it difficult to manage the progress and state of these scripts.
Approximately 3 years ago, Retalix decided to give eyeShare a try and leverage the customized IT automation solutions to better streamline their tasks. They began by configuring email and other notifications within the scripts and saw results almost immediately. Over time, they also automated weekly reports and active directory check scripts. Now, instead of having to manually monitor multiple systems and manage incoming alerts, Igor and his team can focus on more critical business matters.
“The time savings has been incredible,” says Igor. “eyeShare manages our daily tasks automatically, making our jobs so much easier. There’s no need any more to open multiple systems to view incidents – eyeShare collects all of the information from all of the different systems and acts as a centralized incident dashboard. We also love the built-in features, which have replaced the use of standard scripts. We really couldn’t be happier with the results.”
Ayehu’s Super Hero of the Month program has been put in place to help recognize one person within the IT industry each month that is doing their part to use automation to lead their organization toward the future of IT.
Retalix is a leading global provider of innovative, integrated software solutions and services for high volume, high complexity fast moving consumer goods retailers and distributors. Their comprehensive offering comprises a broad range of solutions for POS (Point Of Sale), sales channels (including mobile and e-commerce channels), store management, customer and marketing, merchandising, logistics and transportation management. To learn more, please visit www.retalix.com.
Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com