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In today’s digital landscape, organizations are facing increasing demands to do more with less, keeping expenditure at a minimum and efficient output at a maximum.
The discipline of ITSM has undergone significant evolution since its earliest incarnations. Today with the drive towards automation, increasing use of artificial intelligence, and the
It’s been said that the best way to serve customers is to anticipate their needs, whether it’s a restaurant concierge offering to walk patrons to
Have you ever faced a challenge so big that you didn’t know where to begin, so you simply did nothing? It’s happened to the best
To date, IT Service Management has consistently been viewed as simply part of the IT infrastructure library (ITIL) processes. However, with the looming shift of
When it comes to continual improvement, the focus often lands on systems, processes, applications and policies. What it tends to neglect is the importance of