Like it or not, most jobs include a number of tasks that are repetitive, mundane and not very enjoyable. In years past, these tasks were a necessary evil, but today – thanks to the more widespread adoption of robotic process automation technology – these menial day-to-day functions are being eliminated. As a result, companies that have embraced and implemented RPA are finding that it’s giving them a competitive advantage, particularly in terms of attracting and retaining top talent.
Firstly, by taking away the need for human workers to conduct mundane tasks, you free them up to focus on things that they find interesting and engaging. For instance, some of your employees might prefer interacting with customers or applying their problem solving skills to resolve important business issues. With robotic process automation handling the busy work, those team members can focus on what they’re passionate about. This drives morale levels up and naturally improves productivity.
Another way RPA can bolster HR efforts is a reduction in sick time. While it’s normal to expect employees to take time off when they’re not feeling well, in some organizations, these numbers are higher due in large part to the nature of the work being performed. Being on duty for longer hours and/or having to meet increasing demands to produce a greater output can easily lead to a rise in employee illness and burnout. Robotic process automation removes this barrier.
There is also a significant cost savings to the business itself when the need for overtime and hiring temporary employees is eliminated. As a result, the monies that would have been earmarked for these expenses can then be put toward hiring and engaging highly skilled personnel. Being able to pay competitive rates can further help a business attract the type of employees that will further improve performance and growth.
The technology behind robotic process automation can often be enough of a selling point for a potential candidate for employment. With the Millennial generation poised to take over the workforce over the next several years, tech-savvy applicants will be looking for prospective employers that can offer them the best working environment. RPA can be the differentiator that makes one organization stand out amongst the rest.
Finally, as a result of all of these benefits, employees that are more satisfied and engaged thanks to robotic process automation will tend to be happier and perform better overall. This can naturally lead to improved service levels, both internally as well as externally with customers.