On-boarding is a critical process that all companies must invest in when bringing new employees up to speed. Not only does this process involve introducing the new team member to the organization and its culture, it also sets expectations and helps get the newbie up and running so they can hit the ground running productively. IT plays a big part in this process, ensuring that each new user is set up in the system and has the appropriate login credentials and access they need to do their job. The good news is, workload automation can provide a solution to this tedious but necessary task.
Imagine a scenario in which a new employee named Jane shows up to work for her first day. She is eager to get started and, after a brief meeting with HR and filling out some necessary paperwork, Jane is shown to her work station and provided with her user ID and password. Unfortunately, when she attempts to log on and begin her training, the credentials she was given aren’t working. She is forced to call the help desk to request assistance.
When Jane places her call to IT, she gets Brian, a highly skilled but overworked individual who is already in the midst of assisting accounting with a serious system problem. Because the IT department is understaffed, Brian has no choice but to tell Jane he will get back to her once he’s finished with what he’s currently working on. By the time he finally does, it’s already lunch time and Jane has missed out on several hours of mandatory training.
These types of scenarios are happening in offices all across the world on a daily basis. And when things like provisioning new accounts are handled manually, not only is it a huge waste of time, but it’s also incredibly error-prone. When Brian finally had the time to go over Jane’s issue, he discovered that he’d actually set her account up wrong and had to go back and fix the problem before she could successfully access the network. This mistake caused a significant waste of time for both parties.
Enter workload automation. When these routine on-boarding tasks are automated, not only does it save time, but it greatly reduces the number of errors that occur with manual processing. Had the provisioning process been handled via a workload automation tool, Jane would have been able to get right to work as soon as she arrived at her desk. Meanwhile, Brian would have been freed up to focus on other more important issues that require human input.
Looking further at this sample scenario, instead of having to set up each account individually, Brian could have relied on a templated workflow. As soon as HR added Jane to the company database, the on-boarding process would have automatically been triggered without the need for Brian to intervene. Furthermore, IT could also leverage workload automation for additional processes, such as adding new users to payroll or provisioning servers.
Beyond the initial on-boarding process, workload automation can be used to automatically add, delete or modify user attributes. This can provide support throughout an employee’s entire life-cycle with the organization. For example, if a worker receives a promotion, a workflow can be executed to automatically modify that user’s account, access and security settings. It can also handle self-service change requests, such as password resets.
On-boarding is a process that every organization must invest in if they are to bring new employees up to speed quickly and efficiently and get them to maximum productivity. With workload automation, this process can be significantly enhanced, improving internal operations and creating a much better experience for everyone involved.