Times, they are a-changing – especially in the IT realm. Today’s organizations are discovering that individuals who are skilled at writing code are no longer essential. In fact, the rise of low-code automation technology has fundamentally changed the landscape for most IT teams. Here’s what we foresee this transformation will look like in the not-so-distant future.
How Does Low-Code Automation Work?
In the past, if an end user needed something from IT, they would have to submit a ticket via the help desk. Then, they’d have to wait for that ticket to work its way through the queue before it was seen and processed by a support agent. This process was wrought with delays and bottlenecks, which ultimately impacted the productivity of the organization as a whole – especially for IT teams that were understaffed as a result of the talent shortage.
Low-code automation tools are software platforms that require little to no coding ability. In other words, just about anyone can learn how to manage L1 and even some L2 IT tasks. In fact, in most cases, intelligent software robots handle much of the workflow with human agents simply overseeing the process. This transition to a human-machine hybrid environment has opened tremendous opportunities and eliminated a lot of the red tape that many companies once faced when it came to IT management.
Acceleration of Low-Code Automation
Let’s be honest. Locating, hiring and retaining software engineers is not only a daunting task, but it’s also an incredibly costly one. Add in the fact that there are very few qualified candidates to choose from, and IT leaders face quite the dilemma. For organizations that don’t have tons of capital to be able to pay above-market rates, this became an even bigger challenge.
Technology once again answers the call, solving the staffing shortage and leveling the playing field for companies of all shapes and sizes to be able to compete. With low-code automation, non-technical users are able to bridge the gap and develop their organizations into lean, efficient and agile self-driving enterprises.
Low-Code’s Role in a Post-COVID World
One particular area where low-code automation has made a tremendous and measurable impact is in the remote workforce. When the Coronavirus brought the world to its collective knees, organizations were forced to accelerate their adoption of virtual work policies in order to remain afloat during those uncertain and tumultuous times.
Automation made it possible for companies to streamline this transition and deliver in-house level service and support to distributed teams working from home. In fact, low-code technology facilitated everything from VPN access to IT resource provisioning and so much more. Even today, as the world works to return to some semblance of normalcy, these advanced technologies will continue to provide the support necessary to not only navigate challenging times, but emerge successful on the other side.
Low-Code Robots and Humans – A Match Made in Heaven
For those wondering whether low-code automation tools are poised to eliminate the human element from the workforce, there’s little cause for concern. In fact, it’s the collaboration between human workers and software robots that will ultimately deliver the growth and competitive advantage modern enterprises seek. Striking a balance that leverages the value each of these groups brings to the table will be the key to success in the workplace of tomorrow.
Get Up and Running with Low-Code Automation in Minutes
Is your organization prepared for the future of work? Getting started with low-code automation is as easy as downloading your free 30-day trial of Ayehu NG. Click here to claim your copy and put the power of intelligent automation to work for your company today!