One of the greatest challenges today’s managed service providers face is keeping up with the increasing demand on their time and resources. These days, MSPs are being expected to perform at the highest level, maximizing their output while also minimizing costs as much as possible. To remain competitive, these professionals must find a way to do more with less, which is where automation comes into play. But simply choosing an automation tool isn’t enough. Let’s take a look at 4 specific best practices to ensure the biggest ROI.
Beyond just taking existing manual tasks and workflows and automating them, successful managed service providers are able to anticipate and identify additional areas where ITPA can further benefit them. As an experienced professional, you’re already intimately aware of your clients’ pain points. Being able to offer the best solution at the lowest cost by leveraging automation ahead of time will provide the competitive advantage you need to stay on top.
Create a List of Standards
Sure, every client is different, but for the most part there will be a good number of strategies that you will be able to apply universally, regardless of which client you happen to be serving at any given moment. Standardizing these practices can help you save time and also provide for a much better client experience, which, in turn helps with retention and word of mouth marketing. Automation can be the piece that completes this puzzle, allowing you to keep your operations running like a well-oiled machine and wowing your clientele at the same time.
Manage Policies Better
Another critical role of managed service providers is that of IT governance, or understanding the specific policies that are in place with each of your clients and ensuring that users adhere to these regulations. This might cover everything from who has access to which applications and who is authorized to action updates to simple things, like password refreshes. Establishing a system of proactive policy management can help you and your customers stay compliant and prevent risky actions from occurring in the first place.
Continuously Review & Re-Evaluate
While implementing the above steps will likely help you reduce the amount of tickets you receive, you’ll never reach a point when there are none. To that end, use those remaining incoming requests as a tool for learning and identifying other areas where additional best practices can be established and implemented. By regularly reviewing and improving your standards, policies and automation, you’ll be able to further streamline your operations.
To be successful, managed service providers must continually find ways to keep costs at a minimum while also providing exceptional service using limited resources – not an easy feat, especially in such a competitive landscape. Automation can provide the perfect vehicle through which to drive these best practices forward, thereby improving service levels and ultimately increasing business.