In years past, businesses had little choice when it came to managing their own internal IT operations. For many, the only feasible option was outsourcing. Today, with so many advancements in technology, the concept of outsourcing has shifted and more companies are bringing these services in-house. So, how can Managed Service Providers compete and stay profitable? The answer is simple. MSPs must find a way to maximize efficiency while delivering the highest value proposition to their customers. And here’s how.
Do More with Less
The first step in staying successful as an MSP is finding a way to get the most out of your employees while also keeping expenditure down. While hiring more staff may seem like the logical solution to staying on top of tasks and delivering exceptional client service, doing so would be too cost prohibitive for most firms – especially in today’s highly competitive landscape.
As an alternative, MSPs can turn to technology and leverage the various tools available to them to help boost productivity without the need to bring on additional employees. Intelligent automation, for example, an excellent solution to this dilemma, as it can eliminat many of the day to day tasks from your team’s to-do list. Not only will this allow you to keep staffing lean, but it also frees up those who would normally handle those repetitive workflows to focus on other, more meaningful business initiatives.
By automating activities such as incident management, the program itself can handle much of the process without the need for human intervention. This improves response time and efficiency levels, which ultimately enhances SLA to the clients.
Make an Offer They Can’t Refuse
One of the reasons the managed service provider industry is considered so risky is because tech advancements, such as cloud hosting, have made managing operations in-house easier and more affordable. To counteract this, MSPs must make what they have to offer too valuable to refuse. Beyond just taking on the task of handling IT operations for a company in real-time, these firms must remain one step ahead. This means taking a proactive approach and identifying and addressing issues even before they occur.
The best tool for this task is again automation. By leveraging a robust intelligent automation product, preferably one that can be integrated with other existing systems. That way, things like alert management can be streamlined to maximum efficiency. This reduces human error and allows problems to be corrected at a much faster rate. When you can effectively demonstrate to a company that is considering hosting IT in-house that your services are much more valuable, you’ll win the battle for survival.
Ayehu for MSPs
To stay afloat in an increasingly volatile, cut-throat environment and disprove the impending “outsourcing is dead” theory, MSPs must continue to adapt. Performance will need to be at its highest with cost at its lowest. The only logical solution to this is intelligent automation. This will provide the edge you need to remain ahead of the pack in the months and years to come.