When the topic of security automation comes up, it’s typically in the context of enterprise Security Operations Centers (SOC). The fact is, there’s another group that can benefit tremendously from IT automation and that’s Managed Security Service Providers (MSSP). MSSPs face many similar challenges that traditional SOCs encounter, such as huge volumes of data, case management, reporting and, of course, staffing shortages. In fact, for MSSPs, these problems are often compounded.
Unlike SOCs, MSSP analysts support multiple clients simultaneously; oftentimes each with their own individual security platforms and runbooks. As a result, analysts often receive numerous alerts from a multitude of tools that must be resolved according to each client’s service level agreement. Not only can this be confusing, which can significantly increase the likelihood of errors, but it can easily lead to alert fatigue, frustration and burnout.
Keeping up with security alerts is challenging even for smaller organizations. For MSSPs monitoring 30, 50, 100 or more individual clients, the complexity becomes monumental. Likewise, the combination of multiple endpoints, different network configurations and application security platforms, coupled with managing their own threat intelligence and analytics, the issue becomes even further complicated. All of this can make resolving incidents in a timely manner incredibly difficult, even for the most agile, capable team. For these reasons, many MSSPs are now turning to IT automation as a solution.
When it comes to operating a successful MSSP, the ability to standardize is absolutely essential. Additionally, with multiple players entering the field, the competition is becoming much more intense. Continuous innovation is the key to survival. Operational standardization enables MSSPs to become more innovative by streamlining and automating the high-volume, repetitive manual tasks that bog down operations teams.
With IT automation, MSSP analysts can dramatically improve efficiency and therefore support more customers and handle more use cases. In fact, shifting from human to intelligent machine may even facilitate smaller teams to compete with larger competitors. In other words, IT automation allows MSSPs to do more with less. From a business perspective, this means greater profitability across the board. Additionally, having automated processes can help in terms of attracting and retaining top talent.
Simply put, the automation of MSSP activities benefits everyone. Security analysts can take on more clients at a lower operating cost while delivering a higher level of service. As a result, clients are more secure and satisfied. Meanwhile, operations teams enjoy the ability to apply their high-level skills to more fulfilling tasks and projects, thereby improving staff morale and performance. With IT automation, everyone wins.
Ayehu provides intelligent machine learning driven decision support via suggestions to optimize MSSP workflows, speeding up operations and reducing workload. Want to see it in action? Request a demo today!