Industry experts frequently point out the many ways leveraging intelligent automation can benefit an organization. For instance, increased efficiency levels, lower expenditure, scalability and the ability to do more with less all top the list. What we don’t often mention, however, is the flipside. That is, the impact NOT automating could potentially have on a company’s ongoing success and future profitability. In fact, failing to automate can come at a substantial cost in three specific areas. Here’s how.
As the IT realm continues to become more complex, the risk of errors by the individuals responsible for handling fundamental tasks and workflows will inevitably increase. These errors can be costly in a number of ways, including impact to both internal departments as well as clients, and potential loss of business. These costs can be further compounded by the amount of time it takes the IT department to correct said errors.
To gain a clearer picture of exactly how much human error can cost your organization, take some time to document all the recent mistakes your IT team has made and then assign a dollar value to each of those errors. You may be surprised at how much those losses can truly add up. What’s more, the larger your organization grows, the more complex your infrastructure will become, which means an even greater risk of IT errors. Intelligent automation dramatically reduces, and in most cases, entirely eliminates human error, ensuring a more efficient and effective operation overall.
Recent data estimates that replacing an employee can cost a business up to 33% of that person’s annual salary. To put this into perspective, let’s say you pay your average IT support technician a salary of $45,000 per year. If that employee quits, it could cost you up to $15k just to find someone to find their replacement. That’s an incredible waste of money.
In the IT field, however, turnover is a serious problem, the biggest reason for which is employee burnout. Being on call 24/7 may be par for the course, but those 2am phone calls get old real quick. Furthermore, having staff on-hand to monitor, maintain and update your infrastructure around the clock isn’t practical, nor is it typically feasible.
By introducing intelligent automation into the mix, you’ll alleviate much of the unnecessary burden from your IT team. They’ll be able to focus their efforts on more meaningful work, which will keep them engaged and happy. In turn, they’ll be more likely to recommend you as a good employer to their own networks, which could help you recruit additional talent when it comes time to scale.
Tying in directly with the two points listed above is the third way lack of automation can cost your business: missed opportunities. When employees are bogged down with manual, repetitive and boring tasks, not only will they not have the time or energy to work on other, more meaningful projects, but if they’ve got one foot out the door, they probably won’t care much about your company’s success anyway.
Likewise, when human errors are causing issues with the current way your organization operates, it can stagnate your chances to scale and grow. In other words, your IT team will be so busy putting out fires and trying to recover from costly mistakes, they won’t have the time or energy to dedicate to other value-added and mission-driven activities.
If you want your company to be able to compete in the digital age, you need employees who are ready, willing – and most importantly – able to innovate. Intelligent automation complements human workers by doing much of the heavy lifting while enabling better decision-making and freeing up employees to fully utilize their cognitive abilities. This creates a “best of both worlds” scenario where everyone benefits.
So, can intelligent automation save your company money, make your operations more efficient and provide other valuable benefits? Absolutely. But it’s equally as important to consider what the real costs are of not automating. The question you should be asking isn’t should you automate, but rather can you really afford not to.
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