Today’s IT security professionals are under increasing pressure to manage and assure the highest level data protection for their organizations and clients. With the number of incoming threats steadily on the rise and staffing numbers remaining stagnant (or dropping), those in this high-stress industry are burning out at a rapid pace. IT leadership is often painfully aware of the issue at hand, but at a loss as to how to help ease the burden their staff is under. The good news is there is a solution and it’s not nearly as difficult or costly as you may think. But first, we must get to the heart of the problem.
As IT security threats and their subsequent impact continue to increase in number, frequency and complexity, businesses are scrambling to keep up. Furthermore, budgetary restrictions and a skills shortage are also wreaking havoc on IT security teams. As a result, qualified personnel are finding themselves inundated with a relentless stream of cyber-attacks, which is contributing greatly to the high level of turnover in the IT security field. Simply put, employees are overworked and it’s taking a significant toll.
Couple this with the fact that the incident response and remediation process for most companies is still partially or entirely manual. As such, system and network vulnerabilities are not properly being managed, which leads to increased risk to the organization. Further, dependence on tools like spreadsheets, emails and phone calls to handle incidents is not an adequate or effective way to manage incidents. There’s simply too much risk involved, which in turn puts even more pressure on IT security personnel. Something’s got to give.
As a result of all of these critical factors, many organizations are turning to automation to help manage the IT workload and improve service levels. More specifically, IT security professionals are beginning to see the power of automation for more effective management of incident response and remediation. In fact, with the right tool, existing systems and applications can be linked to create a more uniform infrastructure and close the loop on the incident response process.
Additionally, integrating automation into your incident response strategy can provide the following benefits:
- Remove manual processes that slow response time. Managing IT security incidents manually often results in costly delays and bottlenecks, which slow your mean time to resolution. Automation eliminates these manual processes and thereby dramatically improve MTTR.
- Enable the use of a single platform for IT security incident management. Gain real-time visibility and maintain control over the entire process to ensure ownership and accountability.
- Prioritize and manage risk based on criticality. The IT security team can focus on those incidents that present the greatest degree of risk to the organization while the automation tool can handle less significant incidents without the need for human intervention.
- Free up and optimize use of skilled staffing resources. IT security personnel can be freed up to focus their time, efforts and advanced skillsets on other critical tasks and issues.
- Gain greater visibility over all IT security incidents. Centralized dashboard allows IT leadership to get real-time updates on any and all issues currently being handled.
As you can clearly see, automation is proving to be the ideal solution to easing the heavy burden of today’s IT security personnel. If you’re not yet taking advantage of the many benefits this technology has to offer for your organization, the time to do so is now.