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Network Operation Center (NOC) Best Practices – Part 3: Processes

This is the third part of our 3-part blog series discussing Network Operation Centers best practices. The first post was dedicated to NOC tools. The second provided some useful tips regarding NOC knowledge and skills. In this last part, we’ll address processes. What are the operational, structured processes that you should implement for effective and […]


IT as a Service Broker – Adopting a Hybrid Delivery Model

A nice article i would recommend you to read: IT as a Service Broker – Adopting a Hybrid Delivery Model — The “cloud era” of information technology is upon us. Connectivity is pervasive and everyone and everything is connected. Readily available, low-cost, Internet-based services providing access to new capabilities and infinite amounts of information have […]


Ayehu Expands US Footprint with Appointment of Executives and New Customer

Tel Aviv, Israel and San Francisco, CA — May 23, 2011 — Ayehu Software, provider of the first Unified Incident Management solution, today announced the expansion of its North American operations with the appointment of two US-based executives, and the live deployment of its solution at US-based customer, Conduit. Unified Incident Management is a multi-dimensional […]


Ayehu eyeShare Cuts Critical Incident Recovery Time by 90% at a Leading Financial Organization

Clal Insurance Automates Critical Incident Management, Cutting Operations Costs, Saving Time and Reducing Mean Time to Recovery Ayehu Software, provider of automated solutions for critical incident management in IT operations, announced today that its flagship product, eyeShare, has enabled Clal Insurance to dramatically cut the recovery time of its mission critical business portal. Clal Insurance, […]