With the number of people infected with the coronavirus (COVID-19) nearing a hundred thousand worldwide and the death toll steadily rising, there’s no question that we’ve got a pandemic situation on our hands. In the face of fear and uncertainty, more and more organizations are curbing corporate travel and turning to remote work arrangements in […]
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Please join us on Wednesday March 18, 2020 as we demonstrate how simple it is to integrate Slack’s best-of-breed chatbot tool into BMC Helix Remedyforce, then turn that combination into a powerful force multiplier for your IT staff by incorporating Ayehu’s automation engine to provide end users an entirely new self-service support channel.
San Jose, CA, March 3rd, 2020 – Ayehu, the leading provider of IT Process Automation today announced a collaboration with Automation Anywhere, a leading provider of robotic process automation (RPA), to provide enterprises with an intelligent, fully autonomous solution that handles common, repetitive tasks. By implementing end-to-end automation, it alleviates service employees to focus on […]
In this episode, We speak with Dr. Quinn about the journey students of his course will cover, as well as some of the universal terrain all AI practitioners inevitably encounter.
Over the past several decades, the role of IT support has evolved from basic plug-and-play transactions to handling much more complex tasks and workflows. Unfortunately, the pace of technological change and demand for faster, more accurate and more seamless service has also evolved – in many cases, beyond what human agents are capable of. Furthermore, […]
There seems to be confusion in the marketplace about the term “AIOps” as far as what it means exactly, but there’s much less confusion about what it can do – Improve IT’s customer satisfaction scores by reducing noise, lowering call volume to the service desk, and slashing MTTR. These are the types of benefits every […]
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Automation has become a staple in IT operations. Yet, despite its prevalence, many of the automated processes currently being used are antiquated. The fact is, IT infrastructures have evolved substantially over the past decade or so, and continue to do so at a rapid pace. In order to maintain a high degree of integrity, automated […]
In this episode, Troy shares his thoughts with us about what he believes is the “gift of ITIL”, the 5 questions CIOs & IT leaders must answer before an organization considers using a shared tool chain, and why process and tool projects are really people change projects in disguise.
As any IT leader will acknowledge, attracting top talent is only half the battle. It’s keeping them on that’s the real challenge. And with an average employee tenure of only about 3 years, it’s a serious concern for many organizations across the globe. Add in the complex, fast paced and highly stressful role of IT […]
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Ayehu’s no-code Intelligent Automation and Orchestration platform is a force multiplier for IT Operations, helping Enterprises save 95% on time handling alert resolution, and achieve 35% cost reduction of labor-intensive routine tasks, while maintaining greater control over enterprise infrastructure – whether on-premise or in the cloud. Among our 220+ Enterprise customers, large MSPs such as Cognizant, Capgemini, Amdocs and LTI, are using Ayehu’s platform for its digital labor, increasing margins and operational efficiency by sending robots to work.
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