Dave talks about three different vectors ServiceNow uses to measure the maturity & effectiveness of everything from digital transformation to hyper automation
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Pascal talks about the monumental work he and his co-writers recently completed. Our discussion ends up revealing how automation raises the importance of the employee experience to the same level as the client experience, the key to getting middle management on board supporting a digital transformation, and the three most important metrics which best capture the effectiveness of automation to an enterprise.
Chaz explains to us why Digital Coworkers succeeded where other bots failed. Along the way we’ll learn what the magic number is of automatable processes organizations need to have in order to justify establishing their own Center of Excellence, why a bot’s greatest value might be freeing up staff so they can spend more time with customers, and what a future with Digital Coworkers might look like.
Kieran joins us to share his insights, and along the way we learn why implementing a Center of Excellence is Automation 101, what the minimum ROI percentage should be to justify automating a process, and what some of the biggest disruptions will be due to digital transformation over the next few years.
Balaji Uppili shares some of his accumulated wisdom with us, including why cost reduction shouldn’t be your most important measurement of success.
Kevin joins us on the podcast to explain why despite expert predictions falling short about conversational AI’s advances he’s still enthusiastic about the technology.
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Ayehu’s codeless Intelligent Automation and Orchestration platform uses a drag-and-drop visual workflow designer to automate IT tasks in minutes.This saves 95% of the time spent remediating incidents, delivers a 35% cost reduction on repetitive manual tasks and cuts MTTR incidents by more than 50%.
Our 220+ Enterprise customers, including large MSPs such as Cognizant, Capgemini, and Accenture, are using Ayehu’s platform for its digital labor, increasing their operational efficiency by sending robots to work.
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- Please join our Webinar – How to Increase Automation Effectiveness Using A Dynamic Workflow Framework – January 20th, 2021, 11am PT / 2pm ET
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