Pascal talks about the monumental work he and his co-writers recently completed. Our discussion ends up revealing how automation raises the importance of the employee experience to the same level as the client experience, the key to getting middle management on board supporting a digital transformation, and the three most important metrics which best capture the effectiveness of automation to an enterprise.

Kieran joins us to share his insights, and along the way we learn why implementing a Center of Excellence is Automation 101, what the minimum ROI percentage should be to justify automating a process, and what some of the biggest disruptions will be due to digital transformation over the next few years.