As organizations focus their attention on the future in an attempt to envision what that new normal will ultimately look like, IT process automation should begin to come into clearer focus than ever. Faced with the increasing challenge of managing mountains of data and maximizing uptime without bringing in additional human workers, businesses that are late to jump on the automation bandwagon will almost certainly fall behind. Organizations that prioritize the building of a digital workforce, on the other hand, have the ability to not only bridge the talent gap but also augment the skills of their existing personnel.
While some fear of AI taking over and replacing the human workforce still exists to a certain degree that fear is lessening – particularly as people begin to experience the tremendous benefits that come with working in tandem with digital coworkers. It doesn’t have to be one or another. In fact, to the contrary, while intelligent IT process automation is certain capable of carrying a significant portion of the workload, humans are still a necessary component – at least for the foreseeable future.
Part of what makes digital workers (aka IT process automation) so appealing is the ability to quickly and seamlessly build on additional capabilities. For instance, you can have the same automation platform assist human resources as well as the IT support desk simultaneously. The versatility and virtually endless workload capacity are inherently valuable on both a granular level as well as for the organization as a whole.
Increasing Demand for IT Process Automation
Despite the fact that unemployment has recently skyrocketed, the reality is, this situation is temporary. While recovering from the economic blow of the global pandemic will take time, many of those currently out of work will be hired back once things turn around. Likewise, a significant portion of the baby boomer generation is now heading toward retirement. This will inevitably bring us back to a shortage of skilled workers.
Meanwhile, organizations are under increasing pressure to keep operations going as smoothly and with as little disruption as possible. IT process automation can address these challenges, providing a safety net for short-staffed teams and a viable succession plan for when human workers begin dropping out of the workforce.
Merging Humans and Digital Workers
Those businesses with a cohesive strategy that utilizes both digital and human workers and relies on automation technologies will have the distinct advantage over those less forward-thinking. To achieve this balance, business leaders must ensure that human workers are not only aware but fully on-board with the evolution that is taking place. Remember – successful digital transformation is not about technology. It’s about business goals and strategic outcomes. Be sure the focus lies in the correct place.
Leverage IT process automation to handle the tasks, processes and workflows that will free up their human counterparts to be able to focus on more meaningful work. Begin by first automating the “low-hanging fruit,” which are smaller manual tasks that offer fast and measurable ROI. This will enable you to test, learn and optimize to achieve even more value in the future.
Keep in mind, of course, that the digital workforce requires structure and oversight, just like your human personnel. This is where the convergence of human and digital will really shine, as it opens the doors for ambitious employees to learn new skills and enhance their own value.
Over the coming years, we’ll undoubtedly see more organizations relying on IT process automation as an invaluable resource for maximizing efficiency and productivity, augmenting their workforce and ultimately strengthening their position in the marketplace.
Will you be among these front-runners? Get started with intelligent IT process automation today by launching your free 30-day trial of Ayehu.