There was an article written recently that pointed out the glaring need for talented IT personnel in the health field, and how the lack of this talent is forcing many hospitals and other health care facilities to make a choice between hiring slightly less-than-qualified staff and training them in the areas necessary, or shifting personnel internally to move clinicians from the role of health care provider into the role of IT professional. We’d propose that there is a third, much more favorable option available for organizations facing this very real challenge: the adoption of IT process automation.
The underlying problem is essentially two-fold. It starts with a general lack of highly qualified IT talent that is in the market to work in the health care industry. The other piece of the puzzle is the fact that those people who are qualified are being lured away from smaller organizations strictly on the basis of compensation. If the smaller operations can’t pay up, they lose their talent. It’s that simple. What this lack of resources means is that important current projects become delayed and future projects that could mean great strides in terms of health care for the consumer are being put on hold indefinitely. In other words, we all pay the price.
So, what can be done? The article in question proposes that these facilities find a way to entice lower level staff members from the front line of working with patients into the background of IT work. The problem with this theory is that the proposed staff members must have a genuine interest in making this change, and more importantly, accepting the reduction in compensation that such a change would inevitably come along with it. Provided there are some who are willing, the other side of the coin is the increased workload on those on the front line that must pick up the slack for the ones who have changed roles. Either way you look at it, there are sacrifices to be made.
What if, instead of moving personnel around and creating the need to train clinicians on their new IT duties as well as either spread work among existing medical professionals or hire new ones that aren’t necessarily up to par in terms of skills, we turn to technology to help bridge the gap? With IT process automation, many of the routine IT tasks that are necessary to keep operations running smoothly can be turned over to a sophisticated and customized program, eliminating much of the day to day work that the back line IT staff is responsible for.
With IT process automation technology, even the leanest of health care operations can do more with less. This means maximizing what little resources they have so that those most qualified to provide patient care, even on the entry-level end of the spectrum, can continue to do what they do best. More importantly, there is no need to worry about competing financially for talent with organizations that are larger and have greater expenditure. A smaller organization can successfully manage with a skeleton crew of IT professionals, and the medical providers can stick to what they do best.
This proposed solution is not only beneficial for the health care providers, but to those of us who seek their care and expertise. We’ll receive a higher level of care from qualified individuals that are allowed to stay in the roles they’re most skilled in, and future progress in patient care and treatment can be made via the projects and plans that will be allowed to move forward since there is no more lack of resources.
When it comes to the concept of IT process automation, there is a much broader spectrum that can benefit than simply the corporate business world. IT is something that is critical to virtually every industry, particularly the health care field. By embracing automation as a way of life, even the smallest of organizations can succeed, making the quality of health care for you and I that much better. It’s truly a win-win situation.
Do you run a health care facility and are curious about whether IT process automation would be right for your organization? Why not take advantage of our free trial? There’s no obligation, and you can see for yourself just how much ITPA can become a powerful and invaluable member of your health care team.