Without question, cloud technology has delivered businesses from barely surviving to thriving by providing small to mid-sized enterprises the opportunity to compete at the same level as their largest competitors. Simply put, the cloud has torn down barriers, opened doors and facilitated the adoption of new and exciting technologies for organizations across the globe. One way that this has been accomplished is through IT process automation, which goes hand in hand with cloud technology to cut costs and improve operational efficiency.
Let’s take a closer look at how ITPA in the cloud age is changing the way companies across the world are conducting business.
Automate Repetitive Operational Tasks and Workflows. Smaller businesses were once held back because they lacked sufficient manpower to manage complex IT tasks in-house. They either wasted precious time and resources completing repetitive manual tasks that needed to be done in order for the business to continue to run smoothly, or they were forced to outsource these tasks to external providers. IT process automation streamlines these manual tasks and workflows, allowing technology to do the heavy lifting, freeing up talented IT professionals to focus on more important issues and eliminating the need to house IT elsewhere.
Incident Management. Without cloud ITPA, when a critical incident occurred within a business, it was up to those who worked within the first few levels of command to identify, address and/or escalate the issue to the appropriate party as quickly and effectively as possible. This left room for costly human error and increased the risk that incidents would take longer than necessary to correct, or worse – would get missed entirely. With the right IT process automation tool in place, notifications and escalations can be handled electronically, reducing the risk of human error and improving mean time to resolution.
Improving Customer Satisfaction with Self-Service Automation. If there’s one thing intelligent technology has taught us it’s that people love to feel empowered. When users don’t have to rely on others to handle seemingly insignificant tasks, such as password resets, not only does improve the experience for the end-user, but it makes the lives of the IT team that much easier. Now, thanks to self-service automation, instead of your IT personnel wasting precious time tackling day to day tasks for the rest of the organization, the end-users themselves will have the ability to handle many of their own needs without contacting IT. This improves morale and boosts service levels.
Automating Service Fulfillment. If there’s any area that truly benefits from IT process automation, it’s the service fulfillment process. The beauty of ITPA is that it allows businesses to completely automate entire workflows, such as those that dictate the sequence of events that occur between the service fulfillment technology and end-users. Automation takes a once tedious and complex process, simplifies and streamlines it to dramatically improve efficiency.
Enhanced Compliance. Staying compliant with the variety of external governing bodies is a necessary evil in the business world. The ability to document all of the critical data in an organized fashion and, more importantly, retrieve that data quickly and accurately in the event of an audit is invaluable. IT process automation makes documentation and information retrieval quick, easy and uniform across your entire organizational platform.
Regardless of industry or sector, automation and cloud technology are fast becoming the dynamic duo for achieving ongoing success. Leveraging this combination for your own business will provide the benefits outlined above, as well as many additional advantages that will address the specific pain points that are unique to your company.