4 ITSM Operations You Should Automate Today
Once you’ve combined ITSM with ITPA, there are many things you’ll want to automate. Here are the top 4 processes we’ve found that are most popular among our clients:
Configuration Management & Service Assets– For ITSM automation to run most effectively, integration with the CMDB is critical. Automation can keep CMDBs current and consistently up to date, leading to a much higher level of accuracy.
Actionable Service Catalog – An organization’s service catalog contains an organized list of any and all information and business technology-related services performed by the enterprise. Furthermore, an actionable service catalog provides the ability for end-users to request services on-demand as well as perform self-service tasks. ITSM automation can help enhance this feature, benefiting both the user as well as the IT department.
Change Management – ITIL should be closely aligned with a company’s change management strategy. Given the importance of a clear cut policy for managing change, ITSM automation can support any and all change initiatives. Change tickets can be opened, updated, & closed via automation while adhering to established approval procedures to ensure proper compliance.
IT Financial Management – Establishing a cohesive integration between ITSM automation and IT financial management is no longer optional. It’s a necessity. Successfully achieving this enables portfolio owners or service providers to maximize output and match growing demand. It also provides a number of practical benefits from a logistics standpoint, such as simpler reporting.