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With eyeShare we can manage big events end to end – starting from receiving an alert and managing the whole event in many channels, making sure to update the notification while alerting different groups, such as technicians and managers, according to action required, and in the end notifying the NOC for all the actions that were taken and what was done. The operators are now free to do other tasks that are more business critical.
eyeShare manages our daily tasks automatically, making our jobs so much easier. There’s no need any more to open multiple systems to view incidents – eyeShare collects all of the information from all of the different systems and acts as a centralized incident dashboard. We also love the built-in features, which have replaced the use of standard scripts. We really couldn’t be happier with the results.
“With the eyeShare product, communicating with ServiceNow has become very fluid, so creating tickets and tracking their status is very easy to accomplish in a very short amount of time. Not only did this save us a large amount of development hours to integrate Solarwinds Orion with ServiceNow, but it will also reduce the support hours needed as these systems require future upgrades”
Our flow delivery has been streamlined and is much faster and easier than ever before. Some of our workflows have been created in just minutes – a far cry from the hours of painstaking work they used to take, Because workflow creation is faster, my team is saving time, which results in a marked increase in efficiency. Delivery quality has also improved, because logging is more detailed than before. We can now trace and find workflow bugs and fix them in real-time.