Support Portal

Get Access to Knowledge, Ask Tech Questions, Join Ayehu Automation Engineers Community

I was blown away by how quickly Ayehu was able to come in and get their software up and running. They didn’t need to do any configuration prep work. Ayehu came in, all configuring done and went straight to the POC. We spent a one hour session walking through how to build connectors and workflows which was super impressive of how prepared they were and they were able to solve all of our immediate business issues.

Global Technology Company

RAPID RESPONSE

Customers with active Ayehu support subscriptions receive fast response from our support team on all tickets. Tickets can be submitted by email, phone or Ayehu Support Portal

UNLIMITED SUPPORT TICKETS

Registered users of the Ayehu support portal can submit an unlimited number of support tickets for any of the supported Ayehu components listed here: Ayehu NG, Ayehu eyeShare, Ayehu Integration Hub

SOFTWARE UPDATES

Customers with an active Ayehu support subscription have full access to all major and minor releases. All software releases can be downloaded from the Ayehu support portal and activated with a license key provided by the Support team

Ayehu provides customers with mission-critical support packages available as part of the annual subscriptions with comprehensive technical support and software updates.

Ayehu support packages

Choose your package

Bronze

Silver

Gold

ITEMS

Email and online support for all issues (Priority 1 – Priority 4)   See Ayehu Support Policy

Priority email and online support for all other issues (Priority 2 – Priority 4) from 8:00 am – 5:00 pm (GMT)

Access to maintenance releases and patches

Online access to Ayehu knowledge base, technical examples, quick start tutorials, FAQ, White Papers

24 Business hour response time

Telephone support for Priority 1 issues from 8:00 am – 5:00 pm –  See Ayehu Support Policy

Priority email and online support for all other issues (Priority 2 – Priority 4) from 8:00 am – 5:00 pm

Access to all releases, updates and patches

Access to Ayehu chat/developer forum

12 Business hours response time

24×7 priority phone support for Level 1 issues –  See Ayehu Support Policy

Email, online, and phone priority support for all other issues (Priority 2 – Priority 4) from 8:00 am – 5:00 pm

Access to all releases, updates and patches

Online access to exclusive content, tutorials and additional tools

6 Business hour response time

Gold

ITEMS
  • Email and online support for all issues (Priority 1 – Priority 4)   See Ayehu Support Policy
  • Priority email and online support for all other issues (Priority 2 – Priority 4) from 8:00 am – 5:00 pm (GMT)
  • Access to maintenance releases and patches
  • Online access to Ayehu knowledge base, technical examples, quick start tutorials, FAQ, White Papers
  • 24 Business hour response time
  • Telephone support for Priority 1 issues from 8:00 am – 5:00 pm –  See Ayehu Support Policy
  • Priority email and online support for all other issues (Priority 2 – Priority 4) from 8:00 am – 5:00 pm
  • Access to all releases, updates and patches
  • 12 Business hours response time
  • Online access to exclusive content, tutorials and additional tools
  • 6 Business hour response time

Silver

ITEMS
  • Email and online support for all issues (Priority 1 – Priority 4)   See Ayehu Support Policy
  • Priority email and online support for all other issues (Priority 2 – Priority 4) from 8:00 am – 5:00 pm (GMT)
  • Access to maintenance releases and patches
  • Online access to Ayehu knowledge base, technical examples, quick start tutorials, FAQ, White Papers
  • 24 Business hour response time
  • Telephone support for Priority 1 issues from 8:00 am – 5:00 pm –  See Ayehu Support Policy
  • Priority email and online support for all other issues (Priority 2 – Priority 4) from 8:00 am – 5:00 pm
  • Access to all releases, updates and patches
  • 12 Business hours response time

Bronze

ITEMS
  • Email and online support for all issues (Priority 1 – Priority 4)   See Ayehu Support Policy
  • Priority email and online support for all other issues (Priority 2 – Priority 4) from 8:00 am – 5:00 pm (GMT)
  • Access to maintenance releases and patches
  • Online access to Ayehu knowledge base, technical examples, quick start tutorials, FAQ, White Papers
  • 24 Business hour response time