With the Ayehu NG IT process automation, a Help Desk person receives a request for a password reset and can use Ayehu NG self-service portal or send an email with the user name. Ayehu NG runs an automated workflow that resets the password in Active Directory, and then sends back the new password to the Help Desk person.
Features and Benefits:
Self-service password reset portal for AD users
Supports Password Reset/Unlock account/Change Password through SMS or Phone
Improve user productivity and reduce help desk calls
AD Admin can control actions and view history of actions/operations done by users or operators
Tailor to your needs
Keep in mind that this Active Directory Password Reset workflow can be easily be customized to your needs. Add a notification step so that an SMS or mail is sent to an IT person; have Ayehu NG deliver the password directly to users via mail/SMS; or let Ayehu NG perform any additional action, such as closing a support ticket, as part of the process. Use Ayehu NG’s visual workflow studio to drag and drop additional actions and steps.
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Ayehu is the IT Automation and Orchestration platform built for the Digital Era. Powered by machine learning algorithms, it acts as a force multiplier for IT operations, security operations, managed service providers (MSPs) and managed security service providers (MSSPs). Customers can significantly save time on manual and repetitive tasks, respond to incidents with pinpoint accuracy, accelerate mean time to resolution, and maintain greater control over IT infrastructure.