Alert Resolution

A complex IT infrastructure,  on-premise, in the  cloud or a hybrid can easily overwhelm even a large IT Operations team with an alert storm. Ayehu NG can automatically remediate the issues, reducing MTTR.

Ayehu NG drastically cuts down your response time to alerts and incidents. It drastically improves MTTR by automating your response to alerts. Using an automated workflow to deal with common, routine incidents dramatically reduces L1 labor requirements and their associated cost, while ensuring best practices are applied for every incident with no human error.

Features

  • Integrates and receives alerts from your monitoring and AIOps tools
  • Launch an automated workflow to remediate the underlying incident generating the alert
  • Open a ticket in your ITSM platform (ServiceNow, JIRA, Cherwell, BMC and others) and automatically document each remediation step taken for a detailed audit trail
  • Escalate to a live operator if human decisions are required, via e-mail, SMS, Slack or other methods
  • Bidirectional communication enables Ayehu NG to notify the alerting tool that the incident was resolved.

Manual Remediation Does Not Scale

Manually responding to alerts, especially for common, routine incidents is an inefficient use of highly paid personnel. Use Ayehu NG as your automation and orchestration platform to automatically remediate incidents uncovered by monitoring and AIOps tools and get a force multiplier for your IT Operations team

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