The Role of Robotic Process Automation in Big Data Analytics

Without a doubt, we are living in an age when information is always available at our fingertips. Sometimes it seems as though we are practically drowning in the data that’s available to us. In fact, according to IBM, there are some 2.5 quintillion bytes of data created every single day, and an estimated 90% of all the data in the world today was created in the last two years alone. And while much of this “Big Data” may seem irrelevant to you, organizations around the world are taking it very seriously. So much so that many are now employing the use of robotic process automation to help harness, analyze and leverage it.

The Role of Robotic Process Automation in Big Data AnalyticsWhat’s the connection? Well, for starters, using robots to automate business processes can simultaneously result in the retrieval of all kinds of information about how those particular processes are carried out. In this sense, robotic process automation is much more informative than even the best human analyst could ever be. In addition to extracting data, robots can also record everything and pull it together to become much more useful to key decision makers, helping to discover bottlenecks and other problems and identify opportunities where processes could be better optimized.

Data analytics can transform an astronomical amount of information into patterns that are logical and easy to understand. In fact, it’s pretty commonplace for advanced analytics to be built right into many of the software products that are on the market today (Google Analytics, anyone?). Robotic process automation solutions are similar in that they are capable of gathering data and reporting analytics for any given time duration.

You can use RPA to gain insight into any of the following (just as a few examples):

  • Total number of completed transactions
  • Average time each transaction (or workflow) takes
  • Number of business and/or application exceptions generated
  • Estimated time until task/process/workflow completion

Ultimately for Big Data to be useful, it must be properly vetted, thoroughly analyzed and appropriately organized into something that makes sense to someone who doesn’t necessarily have a background in advanced analytics. Delivering this valuable end result is another key benefit that robotic process automation has to offer. So now, not only can robotic process automation help create a more efficient, productive work environment, but it can also help identify problems and opportunities for improvement.

Could your business benefit from using robotic process automation, for Big Data or any of the countless other advantages it affords? Why not find out today for free? Download your own copy of Ayehu automation platform and start experiencing for yourself how powerful the right RPA solution can truly be.





eBook: 10 time consuming tasks you should automate




Reducing Complaints with Robotic Process Automation

Reducing Complaints with Robotic Process AutomationCould robots help you reduce the amount of complaints for your operation? The answer is yes. Well, robotic process automation, that is. By implementing RPA within your organization, you can dramatically reduce the number of human errors that occur from manual processes while also improving the speed with which you are able to deliver service. Fewer errors and faster results mean end users and customers alike will be more satisfied. Let’s take a look at exactly how this all works.

Firstly, robotic technology delivers productivity levels that are multiple times greater than that of human workers. When’s the last time your IT team was able to work round the clock without ever taking a single break? In fact, the only time RPA is inoperable is during system down-time, which is typically planned for and scheduled in advance. Using robots to complete most back-office processing tasks alone can result in an improvement of efficiency levels of upwards of 90%.

In addition to creating a more efficient, productive work environment, robotic process automation also provides a much greater degree of flexibility and scalability. Most businesses experience certain peak times during which the workload and subsequent demand on human workers fluctuates up. Previously when this occurred, organizations were faced with the limited options of asking existing employees to work more or hiring additional workers to compensate for the increased need. Robots have revolutionized how these peaks and valleys are handled, allowing businesses to scale up or down at the veritable click of a button.

Because robotic process automation technology facilitates greater productivity and efficiency and delivers the ability to seamlessly adapt to changing workload demands, it naturally helps to reduce many of the costs associated with the traditional non-automated workplace. Furthermore, by shifting many of the highly repetitive, mundane tasks from humans to robots, morale and employee satisfaction subsequently improves as well. Talented personnel is freed up to focus their skills and attention on other, more worthwhile and fulfilling activities, which benefits employees as well as the company as a whole.

Regardless of which industry or sector your organization happens to operate, without question robotic process automation could deliver a whole host of benefits, not limited to the ones listed above. The better your company operates within, the greater degree of satisfaction you will achieve, both internally as well as with your customers. Happier employees and clients mean fewer incoming complaints, which is music to the ears of almost any executive.

If you haven’t yet begun reaping the benefits of RPA for your company, the time to do so is now. Download a free 30 day trial of eyeShare today to get started and experience for yourself how powerful having an army of robots at your disposal truly can be.





eBook: 10 time consuming tasks you should automate




Could Your Best Employee Be a Robot?

Could Your Best Employee Be a RobotImagine for a moment that you’re attending an important business meeting and the CEO makes an announcement about which employee has been the most productive over the past month. Now, imagine if that statement is concluded – not with the name of you or any of your colleagues – but instead with the word…robot. More specifically, robotic process automation.

Could a machine actually take the place of employee of the month? The overall answer is yes. Here’s why.

It’s no secret that IT professionals are continually being asked to do more with less. That is, to be as efficient and productive as possible while simultaneously reducing the number of resources being used. As a result, IT leaders have to find a way to maximize output while also minimizing the time and costs associated with producing that maximum output. With human workers, this simply isn’t possible without either increasing the number of hours worked or hiring additional staff, neither of which are cost-effective.

Another area where IT departments experience a great deal of pressure is that of service levels. The expectations of delivering services and resolving issues quickly are increasing at a tremendous rate, and if those demands can’t effectively be met, the department and the organization as a whole could potentially lose its competitive edge. Yet again, in order for human employees to achieve these goals, they would either need to work more or hire additional staff.

Enter robotic process automation, or the software that can basically take on all the time consuming day to day tasks that the help desk currently handles. Whether it’s password resets, system monitoring, incident management or some other simple or complex workflow, robotic process automation can be leveraged for all of it. As a result, work is completed at a much faster rate, with fewer mistakes, driving productivity and efficiency up while also bringing costs down.

Many IT professionals are under the mistaken impression that RPA is somehow a threat to their livelihood. After all, if a robot can be used to do all these tasks, what’s the point of employing human workers? Why not automate the entire operation?

Well, for starters, many automated processes still require some human oversight of input. Secondly, while robotic process automation may take some of the work away from humans, it will inevitably free up skilled workers, enabling them to apply their skills to more complex and mission-critical business matters. So, in reality, RPA isn’t a replacement for humans, but rather a shift in responsibility. To that end, it should be embraced rather than feared and resisted.

So, at the next company meeting, when the big boss stands up and hails RPA as the company’s best employee, that doesn’t necessarily mean bad news for the people who work there. As long as robotic process automation is leveraged properly and viewed as the powerful and innovative tool it truly is, its role as employee of the month (or decade) is something that will make the jobs of human workers much easier and ultimately drive the ongoing success of the company as a whole.

To learn more about how you can make robotic process automation your best employee, check out this brief video or click here to start your free trial today.





eBook: 10 time consuming tasks you should automate




The Impact of Robotic Process Automation on Customer Experience

The Impact of Robotic Process Automation on Customer ExperienceOver the past decade or so, there’s been quite a buzz going around with regards to robotic process automation somehow leading to a dystopian world in which humans are slowly being squeezed out and replaced by technology. With the increasingly widespread adoption of everything from smart devices and drones to self-service kiosks and even cars that can drive themselves, many people are becoming equally uncomfortable with the idea of artificial intelligence – particularly as it relates to the workplace.

And automation isn’t going anywhere anytime soon. In fact, we’re seeing this technology that in its infancy was only capable of handling simple, repetitive tasks now infiltrating even high-level jobs that would once have been considered off-limits. For instance, rather than making an appointment with your financial advisor, you can now rely instead on software algorithms for investment guidance at a fraction of the cost. And with Gartner predicting that 1/3 of all jobs will be replaced by automation and smart machines by the year 2025, it’s only going to get more complicated.

So, then, it only stands to reason that people in every industry and at every level should not only be aware of what robotic process automation is, but how and when it will ultimately affect them in the end. In simplest of terms, RPA involves the automation of business processes that were once performed by humans. It can be applied to basic, rules-based activities, such as data entry or assembly work. Or, as mentioned in the above example, it can also be used to automate and streamline even high-level, complex tasks and workflows.

What does this mean to the human workforce? Will people have no choice but to sit back, wait and watch as robots take over their jobs and render them obsolete? Considering Gartner’s prediction, it’s obvious that some jobs will, indeed, be eliminated. How many? Well, there are plenty of estimations, but according to a recent Forrester report, we may be looking at the displacement of over 22 million jobs in the US alone by 2025. So, yes, some people will be replaced.

But that doesn’t mean that humans will cease to exist in the future workplace. To the contrary, many experts predict that the workplace of tomorrow will involve the peaceful coexistence of machine and personnel. When robotic automation is used to its fullest benefit, it will actually make the jobs of humans easier and more efficient by taking on the menial tasks and allowing them to focus on other areas of business that cannot be turned over to technology. And because RPA will require the oversight of human workers, new jobs and career paths will begin to emerge, replacing those that were eliminated.

Finally, it’s important to remember that while most of us accept and even embrace automated technology in our day to day lives (think ATM machines, IVRs and other self-service options), there will always be a place for the human touch, especially in the area of customer experience. RPA can eliminate the drudgery and free up front-line personnel to become better critical problem solvers and relationship builders. In reality, customer service will likely never be completely outsourced to robots. It can, should and will, however, be influenced, supported and enhanced by automation technology.

Curious about robotic process automation and how it works? Want to get ahead of the curve and be prepared for the future workplace? Why not try it FREE for 30 days?

Download your copy of eyeShare today.

The Role of Robotic Process Automation in Zero-Based Budgeting

The Role of Robotic Process Automation in Zero-Based BudgetingAnnual budgeting got you down? If so, you’re most certainly not alone. In fact, this business priority is one of the biggest causes of stress and anxiety among executives, particularly those who are working under the concept of zero-based budgeting. If you’re not familiar, the Wall Street Journal defines this type of budgeting as, “requiring managers to plan each year’s budget as if no money existed the previous year, rather than using the typical method of adjusting prior-year spending. That forces them to justify the costs and benefits of each dollar every 12 months.” Let’s examine this a bit more closely and also take a look at how robotic process automation might also play a role.

The zero-based budgeting methodology was recently thrust into the spotlight thanks to a handful of major acquisitions that occurred. As a result, many experts believe that it’s a sign of things to come for businesses of all sizes. So, even if you’re not planning any mega-billion dollar merger or takeover, becoming more familiar with this new type of accounting is probably wise. Equally important, understanding what tools are available to you that can make a transition to zero-based budgeting more feasible and much less stressful is also key.

Anyone with P&L budget responsibilities is already well aware of the increasing pressures and heavier workloads placed on them at certain times of the year. Zero-based budgeting takes this to the next level, requiring an annual reevaluation of every single operational component of the business. This includes, but is not limited to, justifying payroll and operating expenses, both your own and those under your authority. Are you comfortable that the numbers on paper will accurately demonstrate how hard you and your team are working day in and day out?

Obviously proving value within any budget isn’t anything new. What is different with zero-based budgeting, however, is the degree to which the “powers that be” will assess and weigh that value. This is where robotic process automation can be a game changer. And RPA is nothing new either. In fact, the use of software robots in the business world has been around for quite some time, though it was primarily automation of IT processes and incident management that took center stage. Today, robotic process automation is making an impact on the business world as a whole, and its value can especially be felt in the budgeting process.

Think about it. By shifting most or all of the menial, repetitive tasks that are bogging you and your team down on a daily basis over to machine, you’ll accomplish two main things. First, you’ll dramatically improve efficiency. The work will get done faster and without the risk of costly human error. Second, your human personnel will be freed up to focus their skills and resources on more critical business matters. Both of these things can have a positive impact on how the so-called bean-counters view the output of you, your team, you department or your division. Couple this with the fact that RPA will also lower operational costs and you’ve got a winning formula for success.

Why does RPA fit so well with those adopting zero-based budgeting? Simple. Because the ultimate goal of this methodology is to identify and eliminate unjustifiable expenses. And it’s not about robots replacing humans. To the contrary, this type of accounting often helps to pinpoint specific operational tasks and workflows that are negatively impacting productivity and therefore costing the company too much money.

Take, for example, a person who is responsible for onboarding new team members. This is only a small portion of his or her daily job, and it’s something that’s completely justifiable because it’s necessary. What isn’t justifiable, however, is the fact that said employee is spending an additional 15% of his or her time fixing errors. By honing in on that area of inefficiency and introducing RPA into the process, the workflow is thereby streamlined, errors are reduced, time and resources are better allocated and the budget is back on track.

Whether or not your organization is currently utilizing zero-based budgeting or may consider doing so in the future, robotic process automation is something that can benefit any accounting methodology. After all, what company wouldn’t benefit from greater efficiency, higher output, fewer errors and overall cost savings all around?

You can get ahead of the curve and start realizing these benefits now by launching your free trial of eyeShare. Click here to download your copy today.





eBook: 10 time consuming tasks you should automate




Robotic Process Automation 101

Robotic Process Automation 101The term “robot” often conjures up visions of popular mechanical figures, like R2D2 and C3PO, however, for the business world the concept of robotics is vastly different. Robotic process automation, often called RPA for short, has been around for many years, and is now evolving into a much more robust and useful tool for businesses of every size, shape and industry. So, what exactly is this type of automation and, more importantly, how can you use it to benefit your organization?

Wikipedia defines robotic automation as “the automation of industrial and clerical processes using robots”. RPA software in business typically refers to the latter. In the most basic of terms, RPA is an application software that works much the same way a human would. Human personnel can “train” (i.e. program) process robots to perform certain tasks or workflows just as they would train a new hire, only in much less time and at a much lower cost.

Robotic process automation provides a number of benefits to an organization, such as the following:

It saves time. Routine, repetitive tasks take a tremendous amount of valuable time away from your skilled personnel. By shifting these monotonous tasks over to a process robot, your employees can focus their time and efforts on more important business projects.

It’s cost effective. RPA software can work much faster than human workers, producing greater output in less time, which means lower operational costs for a better bottom line.

It helps optimize resources. Since one robot can handle the workload of several human employees, managing staffing needs is much easier and straightforward. As the workload and demand fluctuates, the RPA tool is flexible and agile enough to accommodate and scale, so there’s no need to worry about increasing or decreasing physical staff.

It eliminates the need to outsource. Over the past few decades, many organizations have turned to outsourcing as a way to save money and improve productivity. Robotic process automation can eliminate the need for this, allowing all work to stay securely in-house.

It creates competitive advantage. Automation can boost productivity, efficiency and service levels by such a wide margin – and without the need for a significant cost increase – that it can provide a distinct advantage of your competition.

Robotic process automation can be leveraged just about every industry, however, those businesses that have a particularly noteworthy volume of routine, repetitive and manual back office tasks and processes will benefit the most. This includes such companies in the telecommunications, banking, insurance and utilities industries. By harnessing the power of technology to do the heavy lifting for your business, you’ll most certainly open the doors to bigger and better opportunities.

Not sure what processes you should start with? Check out the 10 Time Consuming Tasks You Should Automate below or download your free trial of eyeShare today and get started on the path to a better future.





eBook: 10 time consuming tasks you should automate