Insurance Professionals: How to Save Money, Maximize Time and Retain Customers

Insurance Professionals: How to Save Money, Maximize Time and Retain CustomersThe ultimate goal of any insurance company is to maintain a smooth, efficient and orderly claims process and, of course, save money at the same time. If done properly, that savings can then be passed on to the customer, which promotes long-term, loyal customer retention. Given the volume of transactions and subsequent mountains of data, however, this is no easy feat. That is, unless you have the right tools in place. Namely: robotic process automation. Here’s how RPA can help insurance professionals maximize efficiency, deliver exceptional service, remain compliant and, above all, increase profitability.

Fast and Quantifiable ROI

Because robotic process automation takes some or most of the many manual processes being performed in the modern insurance office and shifts them from human to machine, the output instantly becomes faster. The quicker work is performed, the more efficient the operation runs across the board. Everything from basic tasks to complex workflows can be automated and deployment can occur in mere minutes, which equates to almost immediate return on investment.

Eliminate Human Error

With people running the show there will always be errors. It’s just the simple truth. Unfortunately, given the nature of the insurance industry, one tiny mistake could easily lead to serious consequences – both financially and reputation-wise. Incorporating RPA into business operations, either on a basic level or to an advanced degree, can facilitate much more accurate output. When you eliminate the margin of human error, process efficiency goes up and operational costs go down, which means a much more attractive bottom line for your business.

Greater Customer Satisfaction

Without question, we live in an on-demand society in which consumers don’t just want fast, quality service – they expect it. When internal operations can be run like a well-oiled machine, it translates to the delivery of exceptional client service, which is rewarded with higher retention rates and more word-of-mouth marketing. And with things like self-service automation, the customer feels empowered and the entire process – from applications to account maintenance to claims – is more streamlined with fewer delays for a better overall experience.

Better Compliance

The insurance industry is wrought with complex regulations and mandates enforced by the government and other regulatory bodies. Remaining compliant at all times is absolutely critical to the success of any firm, but with humans at the helm, and the subsequent errors they’re prone to, there’s always a greater risk. Failing to comply can result in everything from fines to sanctions and could even put an otherwise solid company out of business. With robotic process automation, all rules-based activities can be handled electronically, without the risk of human error. This ensures that all processes are executed in strict accordance with policy, helping to maintain compliance at all times.

Competitive Advantage

Few industries are as competitive as the insurance field. Customers have the ability to shop around and select from any number of candidates for their insurance needs. Finding a way to stand out amongst the crowd is what will ultimately separate those companies that are most successful from the ones that fall by the wayside. Delivering faster service, offering better customer satisfaction and being forward thinking with technology, like robotic process automation, can help position your insurance company ahead of the rest.

Is your insurance agency running as efficiently and cost-effectively as possible? Could you use help eliminating costly human error, delivering better service and remaining compliant?

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5 Ways RPA Can Make Life Easier for Your CFO

5 Ways RPA Can Make Life Easier for Your CFOWithout question, the Chief Financial Officer role is one of many critical responsibilities. On any given day, the CFO is tasked with everything from holding budget meetings to evaluating investment risk to financial planning and, of course, managing staff. What’s more, everything they do will center around a host of strategic business goals, including growth and cost management. Above all else, CFOs must be agile and capable of reacting quickly to the changing world around them. Technology – namely robotic process automation – is now paving the way for making the lives of these professionals a little bit easier.

Quick and Efficient Budget Approval

Budget issues are a necessary evil for any CFO, complete with endless proposals, forecasts and scenarios. Gaining executive buy-in and approval can sometimes feel like a never-ending uphill battle. One significant way that robotic process automation can benefit a busy CFO is by providing quick, straightforward and quantifiable ROI. Faster approval means more timely implementation and widespread business process improvement across the entire enterprise.

Dealing with Mergers and Acquisitions

Taking on the additional workload that comes along with facilitating mergers and acquisitions – on top of the present enterprise operations, and while remaining on budget – is often listed as one of the most difficult tasks finance executives must deal with. Adopting new policies, incorporating existing systems and modifying procedures across the board is equally challenging. Robotic process automation is the ideal tool for these situations because it offers end-to-end automation with seamless integration for a more uniform infrastructure and with little to no disruption in current operations.

Error-Free Revenue Growth

Many accounting functions still depend heavily on manual labor, which means that they’re also prone to a good deal of human error. Add to this the increased reliance on outsourced labor and the language and cultural differences that come along with it, and you’ve got a recipe for potential disaster. Keeping up with operations and putting out fires is a huge time waste – time that could be better spent focusing on growth and increased revenue streams. RPA provides an army of software robots available 24/7 to produce fast, efficient and error-free work.

Compliance Adherence

Government regulations as they apply to corporate finance are changing and evolving at an almost mind boggling rate. This becomes even more of a challenge for firms that operate in multiple states or countries, as many of these laws and regulations vary based on location. Part of the CFOs role is to ensure ongoing compliance with any and all governance, which requires a great deal of knowledge and constant updating of information. Using RPA, those in charge can be confident that processes are carried out in accordance with policy, thereby relieving some of the burden.

Talent Management

Despite what you may have heard, robots are not going to replace human workers – at least not for the foreseeable future. This means that the CFOs of today and tomorrow will still be tasked with overseeing employees to ensure optimum efficiency and productivity at the lowest operational costs possible for the organization. Once the repetitive, rules-based manual tasks are shifted to RPA, the human workers can focus on more important mission-critical projects. And because RPA produces fast, error-free work, costs will be optimized as well, leading to an even more favorable bottom line.

When it comes to the Finance and Accounting (F&A) realm, technology has always been an essential driver of success. For this reason, it’s not surprising that many CFOs are now turning to robotic process automation as a tool to make their organizations run more efficiently (and subsequently make their lives a little bit easier).

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4 Obstacles to Robotic Process Automation in Financial Services

4 Obstacles to Robotic Process Automation in Financial ServicesWhile almost any business can benefit from robotic process automation, there are certain industries that are particularly ripe with opportunity. One such field is that of financial services. With such a high volume of daily transactions and mountains of require documentation, being able to leverage the power of automation to streamline operations and maximize efficiency while also cutting costs is the key to maintaining competitive advantage. Yet, there are still a great number of institutions that have yet to jump on the RPA bandwagon, and one or more of the following obstacles are what’s typically standing in the way.

It’s not a business priority.

In the IT realm, automation has long been regarded as a godsend and is widely used across most industries. Extending those technological capabilities and benefits beyond the IT department and into a broader business process tool hasn’t been quite so openly embraced. This is due in large part to a lack of knowledge and a failure to grasp the full spectrum of benefits that robotic process automation can present.

In reality, RPA has the potential to transform the financial services industry, dramatically enhancing how businesses are run and improving services levels both internally as well as at a customer level. It is flexible enough to fit with just about any business model and can scale up or down to meet the changing needs and demands at any given moment. Furthermore, the vast majority of routine daily tasks can be handled by machine, which makes for a much faster output that is free from the risk of human error.

Traditionally, financial institutions lack agility.

It’s somewhat paradoxical if you think about it, considering how frequently we hear of mergers and acquisitions in the financial sector, but in truth, banks and other institutions have traditionally lagged behind in terms of the ability to quickly adapt and respond to changing market forces. Furthermore, the increasing and evolving demands from a new generation of customers are forcing financial companies further out of their comfort zones. The thought of adding one more change – adoption of a new technology – can seem nothing short of overwhelming.

The beauty of today’s robotic process automation tools is that they are specifically designed to be robust yet lightweight and flexible. They don’t require a significant amount of training and they can be managed by just about anyone, regardless of technical know-how. As a result, institutions can have a significant portion of their tasks and workflows automated in just days, a far cry from the cumbersome software changes of the past.

Existing applications and systems aren’t compatible.

Another reason many financial service firms have not yet begun using RPA is because of the misconception that their legacy systems won’t be able to handle the transition. While this may have been true of certain products that were introduced to the market in years past, today’s robotic process automation software tools have been specifically developed to be compatible and fully integratable with just about every system and application currently used in the industry today.

What’s more, the right RPA tool can actually make your entire operations more cohesive by bridging gaps, eliminating silos and creating a much more unified infrastructure.

Concern over compliance and governance issues.

Without question, the financial industry is one of the most heavily regulated fields in the world. Institutions know that strict compliance with government and other regulatory bodies is absolutely essential and that failure to do so – no matter how miniscule the incident – could bring about monumental consequences. This fear has caused many leaders in this sector to avoid adoption of extraneous technology, which is how RPA is often viewed.

The robotic process automation solutions of today are actually ideal for highly regulated fields such as finance and insurance because they offer the enhanced ability to view, track and report any changes to business processes. Automated tasks are managed and controlled using a centralized dashboard. Furthermore, all tasks, workflows and processes can be documented and tracked for auditing purposes. Lastly, the right RPA product will be built with the utmost security in mind.

With the growing volume of data looming and rising costs associated with managing a successful financial services firm, banks and other institutions have no other choice but to take advantage of the technology that’s available to them. Recognizing the main concerns that may be holding you back and understanding the reality behind these misconceptions can make adopting and implementing RPA a much smoother and positive transition for everyone.

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How to Maximize Business Efficiency in 4 Easy Steps

How to Maximize Business Efficiency in 4 Easy StepsIn today’s business world, sufficiency is no longer enough to remain competitive. Organizations of every size and industry are listing their biggest challenge as finding a way to maximize efficiency to help them improve performance and service levels. Unfortunately, the flipside to that coin is figuring out how to achieve this goal at the lowest cost possible – something that may have seemed next to impossible. That is, until now. If you are looking for a cost-effective way to bring your business to peak performance, here’s how you can do so in just four easy steps.

Step 1: Organize & Plan

Planning is the secret to operational efficiency because it allows you to identify areas that are causing problems so they can be addressed accordingly. It also provides the opportunity to develop and implement formal strategies that will help keep everyone on track and on budget. Evaluate the workload down to as minute a detail as necessary and then build out from there. Create schedules, establish timelines and SLAs and develop action plans for each job, team, department and business unit.

Step 2: Use Technology

In today’s digital age, there’s really no excuse not to be leveraging technology for all of the many benefits it affords. Operational efficiency can be dramatically improved, as can overall productivity, by using affordable tools like robotic process automation. This works by shifting manual, repetitive (but necessary) tasks and workflows from human to machine, streamlining production and eliminating errors. Meanwhile, workers will be freed up to apply their valuable skills to more important business-critical projects, like developing new product ideas or implementing an accelerated growth strategy.

Step 3: Manage

Once you’ve established your business process strategies and implemented tools like robotic process automation, the next important step is making sure the policies and procedures in place continue to operate as smoothly as possible. Business leaders must be intimately familiar with the overall goals and objectives of the company, particularly as they pertain to maintaining operational efficiency. This can be further solidified by incorporating efficiency milestones and achievements right into the performance review process. Make it matter to them, and you will see an improvement in all areas.

Step 4: Audit

Achieving operational efficiency isn’t a ‘set it and forget it’ initiative. It’s an ongoing process that should be treated as such. Leadership should remain vigilant about monitoring and measuring performance against the company’s strategic goals to identify areas where improvements can and should be made. Furthermore, as newer technologies are discovered and released, such as new and improved robotic process automation tools, they should be regularly evaluated and adopted when appropriate. Fast and effective change management is essential if your business is to maintain the highest efficiency levels.

Maximizing your organization’s efficiency is the key to ongoing success and future growth. It starts with the right plan, a strong technological advantage and dedicated attention, both to the here and now as well as the needs of tomorrow.

Ready to give your business the lift it needs to get a step ahead of the competition? Start your free trial of eyeShare today and experience for yourself what a difference robotic process automation can make.



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Are You Falling for These 5 Common Misconceptions About Robotic Process Automation?

Are You Falling for These 5 Common Misconceptions About Robotic Process Automation?Over the past decade or so, the buzz surrounding robotic process automation has continued to grow increasingly louder. Along with greater awareness, however, there have also been a number of myths, misconceptions and outright untruths being perpetuated which have led to many otherwise savvy professionals feeling leery about adopting this innovative technology. As a result, organizations across the globe are missing out on the many incredible benefits that RPA has to offer. That being said, we’ve identified 5 of the most common misunderstandings and the real truths behind each of them.

RPA will replace humans.

One of the biggest misconceptions about RPA is that it will eliminate the need for human workers altogether. This thought process has bred fear and caused a great degree of resistance, particularly among those in the IT field. In reality, RPA is meant to complement human workers and make their jobs easier and more efficient. Will that mean some jobs will be replaced by robots? Sure. But for the most part, adoption of this technology will ultimately create new and better opportunities for people to pursue.

You can automate everything with RPA.

On the other end of the spectrum, many early adopters of robotic process automation falsely believed that 100% of the workload within their organizations could be seamlessly transitioned from human to machine. While it’s true that some companies have been able to automate up to 80% of their processes, there will almost always be at least some areas where human resources are still necessary (further supporting the previous point). For best results, RPA should be implemented in small increments, testing, modifying and slowly increasing, thereby optimizing the technology to its fullest capabilities.

RPA is only for IT.

Small to mid-sized companies often forego adoption of automation because they believe it’s only ideal for larger firms with dedicated IT departments. In truth, RPA can be applied to almost any repetitive, manual task, workflow or business process – regardless of whether it’s housed under the umbrella of IT or not. Additionally, the right RPA product should be affordable, quick and easy to implement without requiring a great deal of technical know-how. In other words, perfect for businesses of any size or industry.

All RPA solutions are the same.

This is, perhaps, one of the biggest misconceptions surrounding RPA, or automation in general. While the basic concept is consistent across the board, the tools themselves are often vastly different, as are the companies that develop and market them. It’s also important to point out that more bells and whistles an RPA tool has doesn’t necessarily make it better. It’s all about what fits best with your needs. That said, when evaluating robotic process automation solutions the key things to look for include: ease of use, time to deployment, cost of ownership, scalability, ROI and support after the sale.

RPA is a passing fad.

Last, but not least, many have resisted jumping on the RPA bandwagon because they simply don’t believe it’ll still be around in the relatively near future. After all, how many other technologies have come and gone over the past several decades? The reality of this lies in the growing demand for companies in every industry to find ways to minimize costs, maximize efficiency levels and remain competitive. RPA is the ideal solution to each of these objectives, which indicates that it’s a technology that’s here to stay and will only continue to improve as time marches on.

Are you guilty of believing one or more of these myths about robotic process automation? Ready to shake off those misconceptions and experience for yourself just how beneficial this technology can be for the success of your organization?

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Pros and Cons of Robotic Process Automation

Pros and Cons of Robotic Process AutomationRobotic process automation is being touted as one of the most innovative tools in the modern workplace. And while many businesses are already singing the praises of effective RPA technology, some remain hesitant over whether such tools are really worth the investment. As with any other business decision, weighing the various advantages and downsides can help make the process of determining whether robotic process automation is right for you easier and more efficient. That being said, let’s take a look at a few of these pros and cons below.

Pros
  • Improved Efficiency – The beauty of RPA is that it is designed to alleviate human workers of their mundane, repetitive daily tasks. When technology handles these tasks and workflows, the process runs much quicker and subsequently more efficiently.
  • Greater Productivity – When technology does the heavy lifting, as is the case with RPA, output can be significantly increased. Furthermore, knowledge workers will be freed up to apply their skills and experience to more important projects that drive innovation and growth.
  • Elimination of Human Error – Even the most careful human worker can make an occasional mistake. Unfortunately, sometimes these errors can prove to be incredibly costly. With robotic process automation technology, this risk is eliminated, resulting in greater accuracy.
  • Cost Savings – While implementing robotic process automation does require an upfront investment, the overall increase in efficiency and productivity as well as reduction in human errors more than justify the expense.
  • Lower Turnover – When your human employees are no longer bogged down by boring, repetitive and mundane tasks, satisfaction levels will naturally rise. Furthermore, workers will appreciate the ability to participate in more high-level projects, also lending to greater employee satisfaction and retention.
Cons
  • Monetary Expense – Budgetary restrictions are among the biggest reasons why businesses opt not to implement RPA.
  • Lack of Technical Ability – Many people believe that in order to leverage robotic process automation, the end user must possess significant technical know-how. This misconception often holds them back from reaping the many benefits that are available to them.
  • Major Change – Adopting a new technology requires change, but with the right tool, the impact of that change is much less noticeable and disruptive than many realize.
  • Redundancy – Another common concern of those resistant to RPA is the fear that robots will replace human workers, when its main purpose is to actually support humans in the workplace.

In reality, almost all of these so-called disadvantages of robotic process automation ultimately stem from lack of understanding and fear of change. When these obstacles are adequately addressed, the benefits of RPA can fully embraced and realized. For instance, becoming educated on the various options, objectively weighing the many benefits, accurately assessing ROI and addressing the irrational misconceptions of employees can help make the adoption of automation a much more positive experience.

Are you ready to take that first step? All it takes is a simple download. Get started today and experience for yourself how powerful and effective the right automation tool can truly be for your employees and your business.





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Humans Managing Robots: Robotic Process Automation in Action

Humans Managing Robots: Robotic Process Automation in ActionWhile robotic process automation has been touted as the be all and end all of workplace optimization, in reality it’s not necessarily the magical quick-fix that many in business leadership envision it to be. It’s much more complex than that. Will it ultimately lead to greater efficiency and productivity levels? Definitely. Robotic process automation is certainly poised to dramatically change the way we work, but it’s not as though we’re going to be turning our jobs entirely over to machines. To be truly effective, RPA still requires a certain degree of human management.

Human input and oversight is critical for RPA to be successful. In a perfect world, it would be great to simply plug and play, putting the robots in place and just letting them do their thing. But that’s not what you’d do with human workers, right? Just like your employees, the robots you implement must first be told what to do. The tasks, workflows and processes they’re employed to do must be built and communicated, and that’s where humans come into play.

The good news is, with the right software solution, this is relatively straightforward (i.e. it doesn’t require any advanced coding or programming skills). Regardless, however, building and implementing a complex RPA process still time and attention. The most important step is determining what processes can and should be automated to achieve maximum efficiency, and this cannot be done without human input. It’s also equally important that the process be tested regularly, particularly during the building and implementation process, to ensure that it’s working properly. Again, this requires human intelligence.

Those who have already been successful at adopting and leveraging robotic process automation within their organization recommend establishing a dedicated team to oversee and manage the automation process. It shouldn’t be assumed or expected that IT will simply add RPA to its list of other functions. Those in charge of RPA should specifically be assigned the duties of managing and modifying workflows, allocating the appropriate number of robots to daily tasks, prioritizing work and, of course, dealing with exceptions as they arise. The latter part in particular demonstrates the important role of humans in ensuring that RPA runs as smoothly and effectively as possible.

Furthermore, just like their human counterparts, robots will require routine performance reviews. Obviously this won’t require tact and two-way interaction, but rather its purpose is to improve the automated processes whenever and wherever possible. Once up and running, the robotic process automation team will need to oversee processes at various intervals, fixing anything that goes awry and identifying areas of potential improvement. Additionally, human input is required to go through, analyze and leverage all of the data and documentation reported by the robots.

So, while the ultimate purpose of robotic process automation is to streamline operations, it’s not meant to replace human workers. In fact, at least as of the time of this writing, this wouldn’t even be possible. In reality, RPA is meant to enhance and improve the work environment for humans and only with their support, input and management can the true benefits of automation be realized.

Curious about how RPA works and whether it would be a good fit for your organization? Request a free product demo today or download your own trial of eyeShare to experience it for yourself.





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The Role of Robotic Process Automation on the Banking Industry

The Role of Robotic Process Automation on the Banking IndustryOver the past couple decades, banks and other financial institutions have really had to step up their game. In order to remain competitive in an increasingly saturated market – especially with the more widespread adoption of virtual banking – these firms have had to find a way to deliver the best possible user experience to their customers. Internally, the challenge to maximize efficiency and keep costs as low as possible while also maintaining maximum security levels has also increased. To answer these demands, robotic process automation has become a powerful and effective tool.

Similar to many other industries, the financial field is heavily reliant upon documents and the many legacy systems that have been employed to help manage them most effectively. There is are a great deal of records involved in the life cycle of a banking customer, from the initial application to account management documents to deposits, withdrawals, loan documents and a whole myriad of other day to day transactions that inevitably generate documentation.

Until robotic process automation was introduced as a solution for the financial industry, banking professionals struggled to connect the many legacy systems being used in order to manage and retrieve the information needed to do their jobs most effectively. And given the massive number of mergers and acquisitions in the financial world, this problem wasn’t going away. One of the greatest benefits of RPA, however, has been the ability this technology provides to integrate with and bridge these legacy systems, creating a much more uniform approach to data management without having to start from scratch. It’s been nothing short of revolutionary.

Beyond this, robotic process automation has also dramatically streamlined a wide variety of back office processes that once bogged down bank workers. By shifting much of these tedious, manual tasks from human to machine, banks have been able to significantly reduce the need for human involvement, which has had a direct impact on everything from performance and efficiency levels to staffing issues and expenses.

The volume of documentation required for financial transactions can also lead to slower processing times. In many instances, a process could be stuck in limbo for days, weeks or even longer as it awaits approval. And with humans at the helm, errors are inevitable – some of which could prove incredibly costly to the institution, both financially as well as reputation-wise. By automating these back office functions, these delays and errors can be all but eliminated, creating a more productive, efficient and accurate process.

With robotic process automation, bank employees will know where information is at all times and be able to access it at the click of a button, all thanks to the robot software running behind the scenes. Additionally, employing RPA can create a much more transparent environment in which data for every single transaction is properly recorded, categorized and stored for quick and easy retrieval and review at any time on demand.

Another area where RPA is beneficial to the financial industry is in compliance. Like the insurance field, banks and other financial institutions are required to constantly maintain a high level of regulatory compliance. Employees must constantly check information against industry and government regulations and also stay up to speed on any changes, which can and do occur quite frequently. Because robotic process automation handles all of the documentation and eliminates errors, audits become much less cumbersome. Furthermore, this technology is capable of being altered rapidly, making it ideal for a field that evolves so often.

In conclusion, today’s banking firms are facing increasing demands to maintain as lean an operation as possible while also delivering exceptional client experience at the lowest costs. Robotic process automation is making it possible for financial institutions to achieve these goals and remain competitive in a sometimes-turbulent, ever-changing environment.

Find out how RPA can transform your firm into a incredibly efficient, cost-effective and highly profitable operation today. Click here to download your free trial of eyeShare to get started today.





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How Robotic Technology is Transforming the Managed Service Provider Industry

How Robotic Technology is Transforming the Managed Service Provider IndustryIn the managed service provider industry, robotic process automation is becoming the norm rather than the exception. In fact, many firms are working both sides of the fence – assisting their clients to implement robotic technology while also leveraging it internally as a tool to maximize efficiency, boost productivity and reduce costs. It can be said that RPA is virtually revolutionizing the industry by eliminating much, if not all, of the manual work associated with IT and business services.

If you’re not yet familiar, robotic process automation (RPA) is robotic software that can be configured to execute repetitive tasks that were previously performed by human workers. RPA leverages a number of innovative technologies, including artificial intelligence (AI), Big Data and smart machines to be able to mirror IT personnel. There are varying degrees of complexity and performance, from simple scripts and routine tasks to more flexible and sophisticated options, like cognitive RPA, which is capable of learning and adjusting all on its own.

The Business Case for RPA

Currently, those in the managed service provider market – particularly IT and BPO – seem to be taking the most advantage of robotic technology. These companies are using intelligent software to streamline operations, drive efficiency, improve service levels and keep costs at an absolute minimum. This is becoming more and more necessary as the industry becomes even more saturated. Additionally, they are assisting their own customers by introducing and helping to deploy robotics as a tool for automating business processes such as human resources and finance.

The main way robotics is transforming the industry, however, is in IT service delivery. Over the past several years, the technology being employed has dramatically changed, driven mostly by industrialization and other global trends. It’s been a natural journey with artificial intelligence, robotics and process automation at the forefront of change. Even big-name players, like Accenture, are now using the power of RPA so skilled workers no longer have to waste time and resources on repetitive manual work.

Another key motivator behind the widespread adoption of robotics in the managed service provider realm is that of savings, particularly on labor. With globalization, the field of outsourced IT has become as competitive as ever. Only those firms that are able to maximize their output and deliver the most cost-effective services will survive. Additionally, thanks to smart automation, there is less of a need to ship work overseas so managed service providers can instead offer domestic solutions at an affordable price, further reducing labor costs.

The New Face of the Managed Service Provider

One specific area where robotics is impacting how the managed service provider industry is run is in help desk operations. According to one estimate, shifting application support and maintenance requests from human to machine can free up anywhere from 25-40% of the help desk’s availability. RPA can be applied to anything from routine service requests, such as password resets and system access issues to more complex workflows like monitoring and reporting. Software robots can even be configured to handle such critical tasks as monitoring storage capacity and taking corrective action automatically, as needed.

In addition to improving efficiency and cutting labor costs, robotic technology can also provide a much less disruptive option for system integration. This is due mainly to the fact that software robots access and use applications much the same way humans do – through a user interface. The robots can connect to various systems and applications without interfering with the underlying software, making them a programmer’s dream.

Lastly, RPA initiatives are also typically faster and less expensive to implement. In less time, a managed service provider employing robotic technology can enjoy better quality output, faster processing times and enhanced reporting for analytics and audit purposes. And with the scalability to instantly adjust to changes in workflow and volume, the case for RPA virtually sells itself.

Are you taking advantage of the latest in robotic technology for your company or IT department? The good news is you can try it absolutely free for 30 days. Simply click here to download your free trial and start harnessing the power of RPA for your business today.



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3 Ways Robotic Process Automation is Changing the Workplace for Humans

3 Ways Robotic Process Automation is Changing the Workplace for HumansThanks to a combination of advanced technology and access to a growing number of affordable devices, applications and suites, the modern workplace is rapidly changing. Companies are now able to leverage intelligent automation tools to handle increased workloads, reduce errors, improve efficiency levels, manage staffing levels and, of course, save money in the process. What does this mean for human workers? Are people in danger of being replaced by machine? Not necessarily. In fact, here are 3 distinct ways that robotic process automation will actually improve the workplace for humans.

Removal of Mundane Tasks

Most people can list at least half a dozen tasks they are responsible for on a day to day basis that are, well, boring, repetitive and time-consuming. With robotic process automation, these routine tasks and rote workflows can be automated, taking them off the plate of human workers and shifting the work to machine. Not only does this improve morale of the workforce, but it also allows for more output with fewer errors, which benefits the company as a whole.

Better Allocation of Resources

When the menial day to day tasks are no longer a part of your employees’ schedules, they will be free to apply their skills and abilities to projects that support more complex and important business initiatives, such as marketing and growth. Talented staff can spend their time more wisely and focus on creativity and innovation – things that cannot be automated. This is beneficial for the business as well as the employees.

Competitive Advantage

When a firm is able to use robotic process automation to improve productivity and attain optimum allocation of human capital, it will naturally become more competitive in the marketplace. Think about it. The company that can produce more work faster at a lower cost and with fewer errors can dramatically improve customer satisfaction. And when intelligent workers focus their efforts on mission-critical activities, the company as a whole will be capable of outperforming its competitors.

What now?

Ok, so now that you know the reasons why you should embrace robotic process automation, the next logical question is….where do I begin?  There are many theories to answer this question, but in general, RPA can initially be applied in situations that meet the following criteria:

If/Then Scenarios – Robotic process automation is extremely effective when there’s a process that follows the “if/then” philosophy. In other words, you might program your RPA tool to automatically execute a certain command whenever a particular task is initiated. So, if a ticket is open to reset a password, then the appropriate process to resolve the issue should automatically run.

Self-Correcting Remediation – There are many instances that require action, but not necessarily from a human. Take, for example, server disk space. Without the proper amount of space, critical situations may impact the core functionality of your business. With RPA, scheduled workflows can be initiated to maintain and administer disk space levels.

Without question, robotic process automation is changing the way we work and will only continue to do so as more and more organizations jump on the RPA bandwagon. But while this technology will certainly replace the work currently performed by humans to some degree, the benefits to both the company and the employees will ultimately remain positive, at least for the foreseeable future.



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