Over the past several decades, IT automation has been developed, refined and continuously improved to help streamline operations and take on the manual, repetitive tasks that nobody wants to complete. It’s becoming more widely accepted that most of these work duties can be handled by software. Beyond these simple, basic tasks, however, enterprises across the globe are now leveraging AI technology to do even more. It’s called intelligent IT automation and it’s helping organizations of every shape, size and industry cut costs, improve service and remain a step ahead of the competition.
Intelligent automation is being leveraged as a solution to many common issues large businesses face, particularly those in the financial sector. One such area where AI powered automation is proving to be significantly beneficial is in meeting compliance requirements. Big banks, telecom companies, insurance firms and other businesses that deal with a high number of transactions, especially those that are sensitive in nature, are under increasing pressures to remain compliant. Relying on human workers to achieve this is not only expensive, but also increases the risk of costly errors.
Another critical area where intelligent automation is having a positive impact is in the very volume of data itself. These days, there is so much information flowing into an organizations, from inquiries and transactions to authentications and a whole host of other business processes that businesses are finding it challenging to keep up. With machine learning technology, much of this data can be gathered, analyzed, sorted and prioritized without the need for human intervention, saving the organization time, money and a ton of aggravation.
Think Smarter, Not Bigger
In reality, even larger enterprises rarely have the luxury of increasing staff levels to the degree that is required to keep up with the rising demands being placed on them. Not only does this equate to increased costs, but it also opens the door to increased risk as well. C-suite executives, board members and other key decision makers are often too focused on other critical business initiatives to worry about growing the IT department.
The good news is, today’s intelligent automation solutions provide the opportunity to develop into a more efficient, highly productive, error-free environment without the need to beef up personnel. It’s providing organizations a way to work smarter instead of bigger while also lowering risks and keeping costs at a minimum. Unlike the rudimentary technology of just a few decades ago, today’s automation solutions are fully capable of analyzing, learning and responding to a mountain of data in real-time.
In reality, with the right strategy and AI technology, a business can successfully transition up to 90% of all IT functions from human to machine. This includes everything from repetitive, labor-intensive activities to complex workflows. Intelligent automation is also playing a key role in helping companies establish and maintain a much more effective defense against cyber-attacks, providing the added protection of round-the-clock detection, analysis and response.
How Does Smart IT Automation Work?
Once an intelligent automation solution is implemented, the IT department determines which tasks are to be automated. Essentially, the software is “taught” what to do, when to do it and how each function should be carried out. Beyond the basics, like robotic process automation, intelligent automation is designed to deal with situational data and use that information to perform appropriate contextual functions. The software essentially uses relevant knowledge to decide on its own how to proceed in much the same way humans do.
Furthermore, intelligent automation also creates complete documentation of the entire decision-making and execution process, providing the ability for key personnel to view, track, analyze and evaluate the automated process, both during as well as after the fact. This documentation contains all of the necessary details, including the relevant background and contextual information that was used in the decision-making process. Best of all, this information is stored and can be easily accessed in one centralized location.
The Benefits are Astounding
By adopting intelligent automation, organizations are able to achieve significant savings while simultaneously improving overall operation and service levels. When the majority of IT service management functions are shifted from human to machine, skilled personnel can focus on more mission-critical business initiatives. This promotes an IT environment that is much more efficient, agile, flexible and compliant, all of which can be translated to improved quality and satisfaction. The more complex the IT system, the greater the benefit intelligent automation can provide.