While your monitoring systems are watching your mission-critical systems, they become mission critical as much as your applications. But, who’s watching them? How can you make sure that your monitoring systems are doing their job and didn’t somehow fall asleep while at the wheel? Do you count on your people who sit on guard at the NOC 24/7 to watch them? Taking a chance of them missing alerts or of never receiving them to begin with? How can you avoid such things from happening? The answer is simple. IT process automation can help you reduce these risks. Here’s how.
ITPA Lets You Monitor the Monitors – IT automation can help you determine if your monitoring didn’t react in an adequate period of time, hence something went wrong and you have to check whether it’s running or not or are simply unclear on the actual issue at hand. Simply design automated procedures which create dummy alerts for your monitoring system and then wait for responses from those systems – essentially creating an automated monitoring health check. The program will send emails and text messages from your monitoring systems on a regular basis and wait for a response.
ITPA Offers Closed-Loop Notification – Use bi-directional communication channels in order to make sure that alerts are being sent and received by your personnel – and more importantly, the right personnel. Communications are distributed by severity and priority and ownership is assigned to the appropriate party every time. Since this is handled electronically, it eliminates the risk of missed alerts and human error associated with manual escalation. Therefore, incidents are resolved much faster, freeing up staff to focus on other business-critical issues.
ITPA Allows for Better, More Efficient Incident Management – With IT process automation, you can be sure that data is being written to the monitoring system log file and stored within the database. This provides unprecedented transparency for operations staff, IT managers and CIOs. At any given moment, people within the organization can see, at a glance, what is currently wrong, who is taking care of it and how long until the incidents are resolved. Instead of guessing and having to track down information, you will have access to real-time status and updates across the entire organization as well as predicted MTTR.
ITPA Provides Recovery Options – Using IT process automation, you can create automated procedures that will regularly check monitoring services/daemons and recover them automatically in the case of downtime. Essentially your systems can be closely monitored electronically so that, should any of them shut down at any given moment, it will trigger a procedure to troubleshoot, identify, notify and resolve the issue.
Sure, you’ve done your due diligence and put plenty of monitoring systems in place as a precaution to reduce the chances of critical system issues. But what happens when you’re not there to make sure those monitoring systems are working properly? Can you afford to have incidents and alerts misinterpreted or missed altogether? IT process automation provides the perfect solution to help keep your systems in check and reduce the need for extra manpower in the process.