These days more and more businesses are adopting intelligent automation to help streamline operations, improve efficiency, boost service levels, cut costs and more. And while the overall goals and objectives of each organization may differ, sometimes to a great degree, there are a number of universal reasons that key decision makers cite for why they ultimately opted to automate their IT processes. If you’re still on the fence, here are 6 key advantages to consider.
Automation of Repetitive Maintenance Procedures – Every IT department has its own fair share of routine processes and procedures that must be performed to ensure that operations continue to run as smoothly as possible for everyone within the organization. Unfortunately, many of these IT processes are highly redundant, such as checking disk space, system restarts, monitoring log files, resetting passwords and managing user profiles. All of these things can and should be shifted to automation.
Enhanced Incident Management – Incident management is one of the most frequently automated and subsequently optimized IT processes. Businesses are under constant threat and it’s become increasingly clear that the human workforce simply cannot keep up. By automating the incident monitoring, response and remediation process, the entire operation maintains a greater degree of accuracy and security.
Reduction of Errors and False Positives – IT personnel are constantly being inundated with incoming requests and, as a result, are often bogged down putting out fires and chasing their tails. This heavy volume of work coupled with the increasing demands can dramatically increase the amount of costly errors committed. Incorporating automation as a central part of critical IT processes can dramatically reduce errors and also eliminate time-consuming false positives.
Empower Skilled Employees – Automating basic, routine and repetitive IT processes is something everyone in the department can benefit from. IT leaders can focus their valuable skills and experience on more complex, mission-critical business initiatives and front-line IT workers are empowered to resolve issues without the need to escalate to management.
Integrate Disparate Systems, Programs and Applications – Maintaining a plethora of different systems, apps and programs is a very inefficient and ineffective way to do business. In many cases, these silos actually work against, rather than with, each other, further hindering operational efficiency. The right automation tool can effectively integrate with these legacy platforms to create a more connected, cohesive and collaborative interdepartmental environment.
Establishment of Documented Best Practices – The very nature of IT automation is that it creates and maintains a series of consistent, repeatable (and therefore often predictable) patterns and processes. It also provides visibility, insight and the ability to identify, establish, document and hone best practices for improved operations moving forward.