IT SERVICE MANAGEMENT
WHAT IF THERE WAS A LEVEL 0F SUPPORT TIER THAT HANDLED THE REPETITIVE, MANUAL PROCESSES FOR YOU AUTOMATICALLY, WITHOUT ANY NEED FOR HUMAN INTERVENTION?
With the Ayehu product, communicating with ServiceNow has become very fluid, so creating tickets and tracking their status is very easy to accomplish in a very short amount of time. Not only did this save us a large amount of development hours to integrate Solarwinds Orion with ServiceNow, but it will also reduce the support hours needed as these systems require future upgrades.
Alex Yaney
Sr. Solutions Architect, LexisNexis
High value automation use cases
ACTIVE DIRECTORY PASSWORD RESET
According to Gartner, up to 40% of a service desk’s call volume is spent solely on password resets. Eliminate a huge burden off of your service desk by enabling your users to reset their own passwords quickly, securely and without the need for help desk intervention.
ONBOARDING EMPLOYEES
Onboarding new employees is a time consuming process. For larger enterprises, it’s a job in and of itself. Meanwhile, new employees face the hassle of delays due to workload backlogs and staffing deficiencies. With Ayehu, the entire onboarding workflow can be automatically initiated and completed quickly, eliminating delays and ensuring a more optimized allocation of resources.
CONFIGURATION MANAGEMENT & SERVICE ASSETS
For ITSM automation to run most effectively, integration with the CMDB is critical. Automation can keep CMDBs current and consistently up to date, leading to a much higher degree of accuracy.
How Does it Work?
INTEGRATE BEST-OF-BREED APPLICATIONS AND SYSTEMS OF YOUR CHOICE
*Any API-based Web application can be integrated to Ayehu
