SRI International and Ayehu Team Up on Artificial Intelligence Innovation to Deliver Enterprise Intelligent Process Automation

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Ayehu Receives License to Commercialize SRI International’s Machine Learning and AI to Extend its Intelligent Automation Platform

SAN JOSE, Calif. –- July 18, 2018 – Ayehu, provider of the leading AI-powered IT automation and orchestration platform, today announced that it has entered into a licensing agreement with SRI International – home to labs that have developed breakthrough technologies that have changed the world. Through the license, Ayehu will apply SRI’s machine learning (ML) and artificial intelligence (AI) technology to its next-generation IT automation and orchestration platform, providing a pathway to autonomy. The collaboration will allow companies to realize the full power of intelligent automation that can transform the future of the enterprise.

“For many years, an important part of SRI’s work has been at the frontier of human augmentation and industrial automation, and we’re excited to now work with Ayehu to address unmet needs in enterprise IT automation,” said Manish Kothari, Ph.D., president, SRI Ventures. “We are proud to collaborate with companies that share our forward-looking vision to bring our game-changing technology solutions to market.”

In collaboration with SRI, this year Ayehu will enhance the AI capabilities of its IT automation and orchestration platform to include deeper levels of dynamic rules, mapping and matching tickets and incidents with resolution processes. This innovation in intelligent process automation will give CIOs the ability to create a self-learning, self-driving enterprise that opens up a world of new opportunities.

“By combining SRI’s deep technical capabilities in AI with our IT automation market presence and experience, we will be able to help our enterprise clients be the first movers into the future of the autonomous enterprise. This effort will bring about proven results for CIOs as they incorporate intelligent automation and augmentation into the business,” said Yaron Levy, co-founder and CTO of Ayehu. “We believe in the power of intelligent automation for the good of both employees and businesses. As such, we are excited about the ways that people will be freed up to evolve and apply their capabilities to create much more innovation.”

Ayehu’s IT automation and orchestration platform is designed to help enterprises combat the growing shortage of skilled IT and security technology professionals, by allowing them to fully automate time- and resource-consuming operational tasks, and as such, help them to accelerate growth.  Ayehu’s AI-powered automation platform fully mimics repetitive manual work processes of humans without requiring any coding or scripting. With this, enterprises have the ability to achieve significant results such as completely automating end-to-end IT and service management operations speeding up incident resolution and interacting dynamically with intelligent chatbots.

About Ayehu

Ayehu’s IT automation and orchestration platform powered by AI is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by hundreds of major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog.  Follow Ayehu on Twitter and LinkedIn.

About SRI International

SRI International creates world-changing solutions making people safer, healthier, and more productive. SRI, a research center headquartered in Menlo Park, California, works primarily in advanced technology and systems, biosciences, computing, and education. SRI brings its innovations to the marketplace through technology licensing, spin-off ventures and new product solutions.

Ayehu Software Names Tomer Aharoni of Bank Hapoalim Ltd. as Latest ITPA Super Hero

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IT Process Automation Super HeroAyehu, industry leading developer and marketer of enterprise-grade IT process automation and orchestration solutions for IT and security professionals, has announced the latest recipient of its ITPA Super Hero Award. This time, Ayehu has selected Tomer Aharoni of Bank Hapoalim. Tomer was chosen for how he has leveraged IT automation to create more efficient, streamlined business processes for his team.

As Monitoring and Automation Team Leader, Tomer is no stranger to automation technology. Yet, despite his knowledge and experience, his team was still struggling with long IT processes that were made even more complicated by the many disparate systems being used. Prior to using the Ayehu automation and orchestration platform, Tomer and his team were bogged down by manual script writing. He knew it was a tremendous waste of their time and resources.

About two years ago, Tomer, with the full support of his managers, decided it was time to start turning things around and leveraging the available advances in technology to his advantage. Jumping right in, he decided to start by automating the entire incident management process. He used Ayehu’s out-of-the-box features and simple drag-and-drop templates to create automated workflows in place of manual scripting. The system can now open, update and close tickets with built-in checkpoints for long recovery processes.

The result of Tomer’s automation strategy has been a closed-loop solution that is designed to quickly respond to and remediate events as soon as they occur. This has resulted in less downtime and much faster mean time to repair (MTTR). Now he and his team can feel confident that system recovery is taken care of so they can focus their efforts on other important IT initiatives.

“The Ayehu platform has made it so much easier for us to perform our duties in a way that is fast, efficient and accurate,” comments Tomer. “Now, we can enjoy quick recovery and a more streamlined infrastructure thanks to the integration between our monitoring systems and automation platform.”

Ayehu’s IT Automation Super Hero Award is given in recognition of IT professionals who utilize automation technology to improve the way their teams, departments and organizations run. Anyone in any industry who uses the eyeShare product is eligible to receive this coveted award.

To learn more, or to nominate yourself, your team or someone you know, please click here.

About Bank Hapoalim Ltd.

Bank Hapoalim is Israel’s largest bank. Established in 1921, the bank holds a significant presence in global financial markets. In Israel alone there are over 600 ATMs, 250 bank branches, 7 regional business centers, 22 business branches and industry desks for major corporate customers. The bank also operates several international subsidiaries, including those located in UK, North America and throughout Europe. To learn more about Bank Hapoalim, please visit: www.bankhapoalim.com.

About Ayehu

Ayehu provides IT process automation and orchestration solutions for IT and security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently, support thousands of IT processes across the globe. For more information, please visit www.ayehu.com.

IT Process Automation Survival Guide

Ayehu Names Scott Miller of Medline as Latest ITPA Super Hero

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MedlineAyehu, industry leading provider of enterprise-grade IT process automation and orchestration platform for IT and security professionals, has named the latest recipient of its ITPA Super Hero Award. For this round, Ayehu has chosen Scott Miller of Medline. Scott was selected for his use of IT process automation to create more efficient, streamlined business processes for himself and his team.

In his role as System/Application Administrator, one of Scott’s most time-consuming tasks involves managing a high volume of alerts, something he and the rest of his team worked through very basic technology. The biggest issue they were experiencing came from the escalation process. There were many delays and it was difficult to trace back who was accountable for what once alerts were sent out. Not only did this get confusing, but it was also a huge waste of valuable time.

After trying out a few other products on the market and realizing relatively quickly that they were not a good fit, Scott came across the Ayehu platform while conducting a web search and decided to give it a try. The first two critical workflows he and his team automated were the notification escalation process (including SMS messaging and voice calls) and critical incident notification via Twilio – a platform that Ayehu  integrates seamlessly with. They followed that up with the creation of self-healing remediation routines which are triggered to run whenever certain alerts are received.

Scott and team have been using the Ayehu automation and orchestration platform successfully for nearly a year and has been very pleased with the results. The team particularly appreciated how quickly they were able to ramp up and implement the platform to its fullest functionality. Now, with technology doing most of the heavy lifting, Scott and his colleagues have been able to enjoy much more creativity in the solutions process. They plan to continue automating wherever appropriate.

“Ayehu has completely changed the way were creating notification workflows and messaging,” comments Scott. “Prior to implementing Ayehu eyeShare, the process was tedious, inflexible and limited to technology that was almost a decade old. In other words, it was incredibly frustrating. Now we are free to focus our skills and abilities on more important projects without having to worry that alerts are being handled efficiently and effectively. ”

Ayehu’s IT Automation Super Hero Award is given in recognition of IT professionals who utilize automation technology to improve the way their teams, departments and organizations run. Anyone in any industry who uses the eyeShare product is eligible to receive this coveted award. To learn more, or to nominate yourself, your team or someone you know, please click here.

About Medline

Medline is the largest privately held manufacturer and distributor of medical supplies uniquely positioned to provide products, education and support across the continuum of care. The company’s mission is to provide quality medical products with superior value to healthcare providers and end users, improving patient care and enhancing the quality of peoples’ lives. Medline has been serving the healthcare industry for over 100 years. The company currently employs more than 15,000 individuals and conducts business in more than 90 countries globally. To learn more, please visit: www.medline.com.

About Ayehu

Ayehu is the IT Automation and Orchestration platform built for the Digital Era. Powered by machine learning algorithms, it acts as a force multiplier for IT operations, security operations, managed service providers (MSPs) and managed security service providers (MSSPs). Customers can significantly save time on manual and repetitive tasks, respond to incidents with pinpoint accuracy, accelerate mean time to resolution, and maintain greater control over IT infrastructure. For more information, please visit www.ayehu.com

Ayehu Software Names Fernando Malta of Teleperformance Brasil as Latest ITPA Super Hero

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IT Process Automation Super HeroPalo Alto – Ayehu Software, industry leading developer and marketer of enterprise-grade IT process automation and orchestration solutions for IT and security professionals, has officially named the most recent recipient of its ITPA Super Hero Award. This time around, Ayehu has chosen Fernando Malta of Teleperformance Brasil. Fernando was selected for his use of IT process automation to create a more efficient, streamlined working environment for his team.

In his role as Senior Security and IT Governance Manager, Fernando is tasked with overseeing multiple department functions, many of which, up until recently, were still being handled manually. Prior to using Ayehu’s automation and orchestration platform, Fernando’s team was drowning in manual processes which were problematic because they were subject to operational failures. Even with a dedicated person at the helm, the group was unable to meet the deadlines set in the security policies to remove disconnected users according to best market practices.

Initially, Fernando and his team attempted to do a POC with another solution from a large manufacturer, however, due to the high cost and complexity of deployment they ultimately decided to give Ayehu a try. Once deployed, the group was able to reduce incoming monthly tickets by an incredible 2,500. Fernando has been most impressed by how fast and easy the Ayehu platform was to implement. Thanks to the rich, built-in library of IT Process Automation templates, workflows can be easily configured and modified using a drag-and-drop visual environment. Adding or modifying steps can be done with no need for coding and scripting.

“We’ve realized a number of benefits from leveraging the Ayehu platform,” comments Fernando. “If I had to name just one, however, I’d have to say it’s been the ability to use it in various company automation processes, not being closed to a single activity or limited to a number of users. We’re really excited to see how much further this technology can take us.”

Ayehu’s IT Automation Super Hero Award is given in recognition of IT professionals who utilize automation technology to improve the way their teams, departments and organizations run. Anyone in any industry who uses the eyeShare product is eligible to receive this coveted award. To learn more, or to nominate yourself, your team or someone you know, please click here.

About Teleporformance Brasil

Teleperformance is a global leader in outsourced omnichannel customer experience management, serving companies around the world with customer care, technical support and customer acquisition, as well as a number of specialty services. The Group operates 163,000 computerized workstations, with 217,000 employees across 340 contact centers in 74 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries. For more information, please visit: www.teleperformance.com.

About Ayehu

Ayehu provides IT process automation and orchestration solutions for IT and security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently, support thousands of IT processes across the globe. For more information, please visit www.ayehu.com.

Ayehu Software Names Stefano Brozzetti of CHAMP Cargosystems as Latest ITPA Super Hero

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IT Process Automation Super HeroAyehu Software, industry leading developer and marketer of enterprise-grade IT process automation and orchestration solutions for IT and security professionals, has named Stefano Brozzetti of CHAMP Cargosystems as the latest recipient of its ITPA Super Hero Award. Stefano was selected for his use of IT process automation (ITPA) to create a more efficient, streamlined working environment for his team and his organization as a whole.

In his role as Sr. Manager of Technology Architecture, Stefano is no stranger to automation. In fact, ITPA is one of the pillars of CHAMP Cargosystem’s IT strategy. And prior to implementing the Ayehu platform, Stefano and his team had experience using automation tools to add business value, both from a company perspective (shorter reaction time, consistency, effectiveness, accuracy in ITIL procedures), as well as from a people perspective (staff can focus on innovation and high value tasks rather than on repetitive, low value operations; engineers are summoned outside of business hours for technical problems far less often; better quality of work and life).

Automation is the winning tactic in the battle to reduce operational costs. Yet automation also helps CHAMP improve service quality and reliability for its customers who, being in the cargo airline business, work 24/7 and require extreme uptimes. The one thing missing from the equation however, was integration with existing systems – namely ServiceNow and Solarwinds. The team wanted to move to the next step in terms of organizational maturity, equipping the company with a tool capable of providing automated workflows with seamless interfaces to their core systems.

Stefano set out on a mission to find an automation engine capable of integration – that would facilitate auto-ticketing to create a dynamic, intelligent and flexible alerting process. He and his team took a close look at the Ayehu platform’s robust features and, after some discussion, conducted an exhaustive testing phase. It didn’t take long for them to recognize that the Ayehu platform was exactly what they were looking for.

The integration has been pretty simple and straightforward. Once Stefano and his team understood the platform’s mechanisms, they were able to setup an auto-ticketing workflow relatively quickly based on SolarWinds events. That was just the beginning. After more than a year of using Ayehu, Stefano is now pursuing even more ambitious goals, extending automation to other areas where repeatable workflows and processes can be identified, such as server provisioning, control tests, repeatable maintenance tasks, security controls, etc.

“We now have a much more effective alerting system in place reducing reaction time in case of outages, and even acting proactively to avoid the occurrence of incidents, with almost unlimited possibilities of customization,” comments Stefano. “Thanks to Ayehu, alerting is now part of the work tools of all technical people rather than being limited to very few systems, unreliable, and often ignored. Now if an alert comes in, the team can take immediate action, thanks to the reliable and precise information Ayehu provides to the right audience at the right time.”

The ITPA Super Hero award recognizes Ayehu customers for their successful implementation of automation to improve the way their departments and/or organizations are run. Any individual or team that uses the Ayehu platform is eligible to be named as a Super Hero. To learn more about this coveted award or to nominate yourself, your team, or someone you know, please click here.

About CHAMP Cargosystems

CHAMP Cargosystems is one of the leading suppliers of integrated IT solutions to the air freight community, providing outstanding service and a wide range of innovative IT solutions to the industry for over 30 years. The company is headquartered in Luxembourg with 7 offices worldwide, including London, Zurich, Manila and Frankfurt/Main. To learn more, please visit www.champ.aero.

About Ayehu

Ayehu provides IT process automation and orchestration solutions for IT and security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently, support thousands of IT processes across the globe. For more information, please visit www.ayehu.com.

Ayehu Software Names Philip Herner from IBM as Latest IT Process Automation Super Hero

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IBMAyehu, developer of enterprise-grade IT process automation and orchestration solutions for IT and security professionals, has announced the latest recipient of its IT Process Automation Super Hero Award. This month, Ayehu has chosen Philip Herner of IBM. Philip was selected in particular because of his use of IT process automation to create a more cost-effective, streamlined and efficient operation.

As one of IBM’s Project Managers for SO Delivery, Service Management, Philip and his team were tasked with finding a middleware solution that would easily and seamlessly interface with existing platforms, particularly ServiceNow and SolarWinds. They were also challenged with keeping costs down as much as possible. Finally, they needed a solution that was easy to implement, simple to use, and straightforward to maintain.

Initially, they chose an outsourced solution which quickly revealed itself to be inadequate. Not only was it expensive, but it required bringing in outside resources every time an update was needed, making it very cumbersome. Furthermore, the solution only provided basic capabilities. This lack of control, limited functionality, and higher cost made it obvious that other options needed to be explored. Enter eyeShare from Ayehu, which not only provided a low-cost solution, but also offered easy integration with existing systems, providing for a quick friction-free deployment.

One example of how IBM began leveraging eyeShare’s automation for their existing applications is the workflow they established to integrate eyeShare with SolarWinds, which monitors the data center’s servers.  Any alerts SolarWinds generates are quickly parsed and evaluated by eyeShare to identify incidents which could be deemed as serious or critical. In those instances, a ticket is automatically created in ServiceNow and assigned to a system administrator who then takes responsibility for remediating the incident.

“My team is actively managing a huge number of projects on any given day. We really don’t have the time or the resources to spend managing our middleware. Yet, at the same time, maintaining control in-house was important,” comments Philip. “Not only did eyeShare have out-of-the-box solutions and templates that matched our needs, but it was pretty much plug-and-play and has been a breeze to maintain. It’s made our jobs so much easier.”

Ayehu’s IT Process Automation Super Hero award is given in recognition of professionals that use automation to improve the way their organizations run. Anyone who uses the eyeShare product to improve operations in businesses of any size or industry is eligible to receive this coveted award.

About IBM

IBM helped pioneer information technology over the years and today stands at the forefront of a worldwide industry that is revolutionizing the way in which enterprises, organizations, and people operate and thrive. It is modernizing clients’ IT environments to help them meet increasingly complex customer demands and providing innovative technology solutions that help them to improve their business processes and in turn, profitability. To learn more, please visit www.ibm.com.

About Ayehu

Ayehu provides IT process automation and orchestration solutions for IT and security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently, support thousands of IT processes across the globe. For more information, please visit www.ayehu.com



IT Process Automation Survival Guide

Ayehu Software Names Ido Freedman of Amdocs as IT Process Automation Super Hero

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Ido Freedman Amdocs Super HeroAyehu Software, industry-leading developer of a lightweight, enterprise-grade IT Process Automation solution is pleased to announce the latest recipient of its IT Process Automation Super Hero  Award. This month, Ayehu has selected Ido Freedman of Amdocs. Ido was chosen in particular because of how he has leveraged IT process automation to streamline operations for his team and his organization as a whole.

In his role as Technical and Business Operations Analyst in Amdocs’ network operation center (NOC), Ido is tasked with managing a great number of processes and services, each of which has its own procedure in place. For instance, the company’s infrastructure requires maintenance of files for incident escalations. When such tasks are performed manually, it can take an operator a significant amount of time to be able to implement the appropriate policies and procedures – time that could be much better spent focusing on more mission-critical projects.

Initially, Amdocs implemented the eyeShare product 5 years ago, so it was in place when Ido joined the team. 6 months ago, however, the NOC embarked on an entire system infrastructure overhaul. At that time, a number of additional tasks, processes and workflows were streamlined using IT process automation, including incident escalation, URL checks, server resets, service restarts, SSH commands and much more. They also added self-service options for escalation purposes.

“The eyeShare product provided a platform for automation which has dramatically reduced event handling time and improved the incident escalation notification process,” comments Ido. “For me personally, it has provided the opportunity to gain a much more in-depth understanding of system architecture as well as the ability to improve my competencies in things like SQL and power CLI. I couldn’t have accomplished these things without the help of automation.”

Ayehu’s IT Process Automation Super Hero award honors outstanding professionals who recognize the power of automation to improve the way their organizations run. Any individual or team that uses the eyeShare product within their business is eligible to receive the award.

About Amdocs

Amdocs is the market leader in customer experience software solutions and services for the world’s largest communications, entertainment and media service providers. For more than 30 years, Amdocs solutions, which include BSS, OSS, network control, optimization and network functions virtualization, coupled with professional and managed services, have accelerated business value for its customers by simplifying business complexity, reducing costs and delivering a world-class customer experience. For more information, please visit www.amdocs.com.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com



IT Process Automation Survival Guide

Ayehu Software Names Dan Andrews of Wow! Cable as Latest Super Hero of the Month

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WOW logo

Palo Alto – Ayehu Software, industry leading developer of enterprise-level IT Process Automation software solutions has announced its most recent Super Hero of the Month.

This month’s award recipient is Dan Andrews of Wow! Cable. Dan was specifically chosen for his use of IT process automation technology to drive IT and make his organization more competitive.

In his role as Director of Emerging Technologies & Support, Dan is charged with researching, evaluating and recommending new technology to support customer, infrastructure and architectural needs. When he first joined Wow!, the company was operating on basic, somewhat outdated functionality, such as homegrown ticketing. Part of his job was to identify new software products that could essentially bring the company up to speed and make it more advanced in order to meet competitive marketplace demands.

In his previous position, Dan was instrumental in bringing in the ServiceNow platform and integrating it with Ayehu eyeShare. Given his past experience with the eyeShare product, he did not hesitate to recommend the adoption of IT process automation in his new role. So far, the company has automated a number of processes, including Active Directory requests and distribution list additions. He is currently working on automating the monitoring of security logs, alert management, inclusion of IP addresses and other configuration information into tickets and much more.

“In my line of work, I’ve tested plenty of IT process automation products. For me, eyeShare was the one that stood out the most. Not only do I appreciate the out-of-the-box functionality and rich features, but I particularly value the relationship I’ve developed with the Ayehu team,” comments Andrews. “In such a fast-paced industry, I find it refreshing that they take the time to provide real support before and after the sale. It feels more like a partnership than a vendor-client relationship, something that’s rare in the IT world.”

The Super Hero of the Month award is given in recognition of those in the IT field who are using automation technology to enhance performance, both individually and at an organizational level. Any individual or team who uses the eyeShare product is eligible to receive this coveted award.

About Wow! Cable

WOW! is one of the nation’s leading broadband providers, serving residential, business and wholesale customers in Illinois, Michigan, Indiana, Ohio, Kansas, Maryland and the Southeast. With an expansive portfolio of advanced services including high-speed Internet, data, voice, cloud and cable television services, the company is dedicated to delighting customers with friendly, quality service at affordable prices.  To learn more, please visit www.wowway.com.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com



How to Get Critical Systems Back Online in Minutes




Ayehu Names Ben Scherer and Alex Yaney of LexisNexis as its IT Process Automation Super Hero

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Ayehu Software, successful developer and marketer of innovative, enterprise-class IT process automation solutions has announced the most recent nominee of its Super Hero of the Month award. This month, the company has chosen two worthy recipients: Alex Yaney

Ben Scherer and Alex Yaney

Ben Scherer and Alex Yaney

and Ben Scherer of LexisNexis. The two colleagues were chosen for their forward-thinking use of IT process automation to improve operations for their teams.

In their critical roles as Sr. Solutions Architect (Alex) and Sr. Systems Engineer (Ben), the two men were running into similar issues using ServiceNow and Orion. Each of them found the process of incident management cumbersome and time consuming. They recognized that they needed an additional solution that would streamline the process for themselves and their teams, making operations much more efficient and reducing incident response time.

They chose Ayehu after researching and finding that the eyeShare product was recommended by SolarWinds. In October last year, the pair officially led the implementation of eyeShare, after testing the product for the previous six months with great results. They began by automating incident creation, including volume, CPU/RAM, and application specific needs.  Then, they moved on to automated volume and disk growth. The results of this, and the success in tying their existing systems together, were just what the duo were looking for.

“Having direct access to ServiceNow and Orion has made integration between the two systems possible within an hour or two,” commented Yaney. “Automating disk growth was the next big win. Even though this process is complicated, we were able to create a dynamic way to grow server drives while still communicating the details within our ITSM with updates and even feedback from a customer if more information is needed.”

 “With the eyeShare product, communicating with ServiceNow has become very fluid, so creating tickets and tracking their status is very easy to accomplish in a very short amount of time.  Not only did this save us a large amount of development hours to integrate Solarwinds Orion with ServiceNow, but it will also reduce the support hours needed as these systems require future upgrades”

“The most exciting part is that we are only on the cusp of what we can potentially achieve using IT process automation The future is certainly looking bright!”

The Super Hero of the Month award is given as a way to recognize those in the IT industry that are successfully driving their businesses forward through enhanced automation technology. Anyone who uses the Ayehu eyeShare product is eligible to receive the award.

About LexisNexis

LexisNexis® is a leading global provider of content-enabled workflow solutions designed specifically for professionals in the legal, risk management, corporate, government, law enforcement, accounting, and academic markets. LexisNexis originally pioneered online information with its Lexis® and Nexis® services. The company currently serves customers in more than 100 countries with more than 15,000 employees worldwide. For more information, please visit the company website at www.lexisnexis.com.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com





IT Process Automation Survival Guide




Yuval Molnar of Payoneer is Ayehu’s Most Recent IT Process Automation Super Hero Of The Month

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Ayehu Software Names Most Recent Recipient of IT Process Automation Super Hero of the Month Award as Yuval Molnar of PayoneerAyehu Software Technologies Ltd., industry leading developer and marketer of enterprise-grade IT Process Automation solutions has just named the most recent recipient of its Super Hero of the Month Award.

This month, Ayehu has chosen Yuval Molnar and Production Team of Payoneer. Molner was specifically chosen for his use of IT Process Automation to streamline and improve efficiency for his team and his organization as a whole.

Molner serves as a Production Support Team Leader at Payoneer. In this role, he is tasked with managing a team of support professionals as they handle incoming requests and monitor/manage the process from initial contact through resolution. Up until recently, most, if not all of these tasks were being handled manually, a time-consuming process that was riddled with risk of user error and other compliance problems.

In late 2014, Payoneer’s new VP of IT Operations, Yaron Weiss, introduced the eyeShare product, which he already had experience using with his previous employer. The first process automated was system monitoring, the majority of which is now handled by the event-manager function.  They’ve also created workflows that allow certain non-R&D users to send inquires directly through the eyeShare system and receive immediate response with the requested data. This has vastly improved the department’s efficiency.

With eyeShare, Molner’s team can now keep track of their services by running multiple queries directly within the database, and can separate the results according to severity level. In addition, they now have the ability to grant users direct and controlled access to the database so they can extract any information needed without involving the production team in the process. The permission set-up allows Molner’s group to control exactly which user can request each report in order to obey compliance requirements.

“eyeShare has allowed us to reduce repetitive tasks by enabling internal users to access information on their own,” comments Molnar. “In addition to automating our monitoring process and enabling us to calibrate the actions taken for each event based on severity, the system also keeps us informed about crucial errors occurring in real-time with our services. Overall, eyeShare has dramatically improved the way we work.”

Ayehu’s coveted Super Hero of the Month award is designed to recognize professionals who are using IT Process Automation to improve the way their organizations run. Any individual or team who uses the eyeShare product in businesses of any size or industry may be eligible to receive this award.

About Payoneer

Payoneer connects businesses, professionals, countries and currencies with an innovative cross-border payments platform. Currently, Payoneer is enabling millions of businesses and professionals from more than 200 countries reach new audiences by facilitating seamless, cross-border payments. Additionally, thousands of leading corporations including Google, Airbnb, Elance-oDesk and Getty Images rely on Payoneer’s mass payout services. To learn more, please visit www.payoneer.com                                       

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com





5 Ways to level up your service desk using it process automation