5 Ways Intelligent Automation is Impacting the C-Suite

The enterprises of today are raising the competitive bar by leveraging various forms of artificial intelligence. From virtual assistants and chatbots to deep learning and intelligent automation, companies are transforming how they operate. Leveraging these advanced technologies successfully, however, requires that the C-suite plays a pivotal role in identifying opportunities, risks and challenges, in particular, what type of impact it will have on the people and processes currently in place.

A recent study by McKinsey which analyzed over 2,000 work activities across 800 different occupations. The study found that 30 percent of what 60 percent of occupations involve could easily be automated. In fact, 5 percent of occupations could be automated entirely. As a result, more and more businesses are experimenting with the various forms of AI technology available to do everything from improve efficiency and forecasting to assisting with key decision-making activities.

One of the biggest impacts intelligent automation has had on the C-suite is the increasing scope of responsibility. Today’s executives are no longer solely responsible for managing people. They’re now expected to manage a new workforce of people and intelligent machines operating in tandem. They must also come to the realization that AI and intelligent automation are no longer just IT initiatives, but something that should be approached from a company-wide perspective. It’s a whole new world.

Regardless of where an organization happens to be in its journey, here are a few ways that intelligent automation is already having an impact on the C-suite.

Shift in Mindset

As the partnerships between humans and machines continue to grow and evolve, the very definition of “business as usual” also continues to shift. Technology is being used to automate more and more functions, streamlining departments across the enterprise, including finance, HR and procurement. Executives must take on a new viewpoint of labor, proactively pursuing ways to augment their workforce with artificial intelligence.

Opportunities Weighed with Risks

Intelligent automation is facilitating exciting new, competitive opportunities. These opportunities, however, are not without risk. C-suite players must thoroughly weigh both in order to avoid the unexpected and mitigate potential damages. When considering the adoption of a new technology, leaders need to examine their overarching goals and gain an accurate understanding of the implications that technology could potentially have on the company, its customers and its shareholders.

The Age of Hyper-Agility

Most executives are already well aware of the need for agility in order to remain relevant and competitive. But in today’s climate, simple agility won’t cut it anymore. By utilizing AI and intelligent automation, organizations can achieve a greater degree of adaptability and gain even deeper, more meaningful insights into customer preferences and behaviors. This will enable more data-driven decisions.

Eyes Wide Open

One obstacle many business leaders face when implementing intelligent automation is a lack of in-depth knowledge about the process they are trying to automate. The keys to successful automation adoption is good planning and proper communication. Mapping out precisely what is to be automated, tracking the current status and initiating the next steps. It simply cannot be viewed statically, but rather with an eye that is constantly trained on change.

Careful with Assumptions

Some companies approach intelligent automation from the viewpoint of workforce reduction when, in reality, it’s more about workforce evolution. For instance, a leader might assume a reduction of 50% of his or her staff with the rollout of automation. But, who will build out the workflows? Who will oversee and quality assure the process? Who will run projects and initiatives that are spawned as a result of the automation? The goal of intelligent automation shouldn’t be replacing humans, but rather making them better at what they do.

Without question, AI and intelligent automation are revolutionizing how organizations compete. In order to be successful in this respect, however, those operating in the C-suite must step up to the plate and be willing to consider a much broader spectrum that extends far beyond technology alone.

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SRI International and Ayehu Team Up on Artificial Intelligence Innovation to Deliver Enterprise Intelligent Process Automation

Ayehu Receives License to Commercialize SRI International’s Machine Learning and AI to Extend its Intelligent Automation Platform

SAN JOSE, Calif. –- July 18, 2018Ayehu, provider of the leading AI-powered IT automation and orchestration platform, today announced that it has entered into a licensing agreement with SRI International – home to labs that have developed breakthrough technologies that have changed the world. Through the license, Ayehu will apply SRI’s machine learning (ML) and artificial intelligence (AI) technology to its next-generation IT automation and orchestration platform, providing a pathway to autonomy. The collaboration will allow companies to realize the full power of intelligent automation that can transform the future of the enterprise.

“For many years, an important part of SRI’s work has been at the frontier of human augmentation and industrial automation, and we’re excited to now work with Ayehu to address unmet needs in enterprise IT automation,” said Manish Kothari, Ph.D., president, SRI Ventures. “We are proud to collaborate with companies that share our forward-looking vision to bring our game-changing technology solutions to market.”

In collaboration with SRI, this year Ayehu will enhance the AI capabilities of its IT automation and orchestration platform to include deeper levels of dynamic rules, mapping and matching tickets and incidents with resolution processes. This innovation in intelligent process automation will give CIOs the ability to create a self-learning, self-driving enterprise that opens up a world of new opportunities.

“By combining SRI’s deep technical capabilities in AI with our IT automation market presence and experience, we will be able to help our enterprise clients be the first movers into the future of the autonomous enterprise. This effort will bring about proven results for CIOs as they incorporate intelligent automation and augmentation into the business,” said Yaron Levy, co-founder and CTO of Ayehu. “We believe in the power of intelligent automation for the good of both employees and businesses. As such, we are excited about the ways that people will be freed up to evolve and apply their capabilities to create much more innovation.”

Ayehu’s IT automation and orchestration platform is designed to help enterprises combat the growing shortage of skilled IT and security technology professionals, by allowing them to fully automate time- and resource-consuming operational tasks, and as such, help them to accelerate growth.  Ayehu’s AI-powered automation platform fully mimics repetitive manual work processes of humans without requiring any coding or scripting. With this, enterprises have the ability to achieve significant results such as completely automating end-to-end IT and service management operations speeding up incident resolution and interacting dynamically with intelligent chatbots.

About Ayehu

Ayehu’s IT automation and orchestration platform powered by AI is a force multiplier for IT and security operations, helping enterprises save time on manual and repetitive tasks, accelerate mean time to resolution, and maintain greater control over IT infrastructure. Trusted by hundreds of major enterprises and leading technology solution and service partners, Ayehu supports thousands of automated processes across the globe. For more information, please visit www.ayehu.com and the company blog.  Follow Ayehu on Twitter and LinkedIn.

About SRI International

SRI International creates world-changing solutions making people safer, healthier, and more productive. SRI, a research center headquartered in Menlo Park, California, works primarily in advanced technology and systems, biosciences, computing, and education. SRI brings its innovations to the marketplace through technology licensing, spin-off ventures and new product solutions.

Ayehu Software Names Tomer Aharoni of Bank Hapoalim Ltd. as Latest ITPA Super Hero

IT Process Automation Super HeroAyehu, industry leading developer and marketer of enterprise-grade IT process automation and orchestration solutions for IT and security professionals, has announced the latest recipient of its ITPA Super Hero Award. This time, Ayehu has selected Tomer Aharoni of Bank Hapoalim. Tomer was chosen for how he has leveraged IT automation to create more efficient, streamlined business processes for his team.

As Monitoring and Automation Team Leader, Tomer is no stranger to automation technology. Yet, despite his knowledge and experience, his team was still struggling with long IT processes that were made even more complicated by the many disparate systems being used. Prior to using the Ayehu automation and orchestration platform, Tomer and his team were bogged down by manual script writing. He knew it was a tremendous waste of their time and resources.

About two years ago, Tomer, with the full support of his managers, decided it was time to start turning things around and leveraging the available advances in technology to his advantage. Jumping right in, he decided to start by automating the entire incident management process. He used Ayehu’s out-of-the-box features and simple drag-and-drop templates to create automated workflows in place of manual scripting. The system can now open, update and close tickets with built-in checkpoints for long recovery processes.

The result of Tomer’s automation strategy has been a closed-loop solution that is designed to quickly respond to and remediate events as soon as they occur. This has resulted in less downtime and much faster mean time to repair (MTTR). Now he and his team can feel confident that system recovery is taken care of so they can focus their efforts on other important IT initiatives.

“The Ayehu platform has made it so much easier for us to perform our duties in a way that is fast, efficient and accurate,” comments Tomer. “Now, we can enjoy quick recovery and a more streamlined infrastructure thanks to the integration between our monitoring systems and automation platform.”

Ayehu’s IT Automation Super Hero Award is given in recognition of IT professionals who utilize automation technology to improve the way their teams, departments and organizations run. Anyone in any industry who uses the eyeShare product is eligible to receive this coveted award.

To learn more, or to nominate yourself, your team or someone you know, please click here.

About Bank Hapoalim Ltd.

Bank Hapoalim is Israel’s largest bank. Established in 1921, the bank holds a significant presence in global financial markets. In Israel alone there are over 600 ATMs, 250 bank branches, 7 regional business centers, 22 business branches and industry desks for major corporate customers. The bank also operates several international subsidiaries, including those located in UK, North America and throughout Europe. To learn more about Bank Hapoalim, please visit: www.bankhapoalim.com.

About Ayehu

Ayehu provides IT process automation and orchestration solutions for IT and security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently, support thousands of IT processes across the globe. For more information, please visit www.ayehu.com.

IT Process Automation Survival Guide

Ayehu Names Scott Miller of Medline as Latest ITPA Super Hero

MedlineAyehu, industry leading provider of enterprise-grade IT process automation and orchestration platform for IT and security professionals, has named the latest recipient of its ITPA Super Hero Award. For this round, Ayehu has chosen Scott Miller of Medline. Scott was selected for his use of IT process automation to create more efficient, streamlined business processes for himself and his team.

In his role as System/Application Administrator, one of Scott’s most time-consuming tasks involves managing a high volume of alerts, something he and the rest of his team worked through very basic technology. The biggest issue they were experiencing came from the escalation process. There were many delays and it was difficult to trace back who was accountable for what once alerts were sent out. Not only did this get confusing, but it was also a huge waste of valuable time.

After trying out a few other products on the market and realizing relatively quickly that they were not a good fit, Scott came across the Ayehu platform while conducting a web search and decided to give it a try. The first two critical workflows he and his team automated were the notification escalation process (including SMS messaging and voice calls) and critical incident notification via Twilio – a platform that Ayehu  integrates seamlessly with. They followed that up with the creation of self-healing remediation routines which are triggered to run whenever certain alerts are received.

Scott and team have been using the Ayehu automation and orchestration platform successfully for nearly a year and has been very pleased with the results. The team particularly appreciated how quickly they were able to ramp up and implement the platform to its fullest functionality. Now, with technology doing most of the heavy lifting, Scott and his colleagues have been able to enjoy much more creativity in the solutions process. They plan to continue automating wherever appropriate.

“Ayehu has completely changed the way were creating notification workflows and messaging,” comments Scott. “Prior to implementing Ayehu eyeShare, the process was tedious, inflexible and limited to technology that was almost a decade old. In other words, it was incredibly frustrating. Now we are free to focus our skills and abilities on more important projects without having to worry that alerts are being handled efficiently and effectively. ”

Ayehu’s IT Automation Super Hero Award is given in recognition of IT professionals who utilize automation technology to improve the way their teams, departments and organizations run. Anyone in any industry who uses the eyeShare product is eligible to receive this coveted award. To learn more, or to nominate yourself, your team or someone you know, please click here.

About Medline

Medline is the largest privately held manufacturer and distributor of medical supplies uniquely positioned to provide products, education and support across the continuum of care. The company’s mission is to provide quality medical products with superior value to healthcare providers and end users, improving patient care and enhancing the quality of peoples’ lives. Medline has been serving the healthcare industry for over 100 years. The company currently employs more than 15,000 individuals and conducts business in more than 90 countries globally. To learn more, please visit: www.medline.com.

About Ayehu

Ayehu is the IT Automation and Orchestration platform built for the Digital Era. Powered by machine learning algorithms, it acts as a force multiplier for IT operations, security operations, managed service providers (MSPs) and managed security service providers (MSSPs). Customers can significantly save time on manual and repetitive tasks, respond to incidents with pinpoint accuracy, accelerate mean time to resolution, and maintain greater control over IT infrastructure. For more information, please visit www.ayehu.com

Ayehu Software Names Fernando Malta of Teleperformance Brasil as Latest ITPA Super Hero

IT Process Automation Super HeroPalo Alto – Ayehu Software, industry leading developer and marketer of enterprise-grade IT process automation and orchestration solutions for IT and security professionals, has officially named the most recent recipient of its ITPA Super Hero Award. This time around, Ayehu has chosen Fernando Malta of Teleperformance Brasil. Fernando was selected for his use of IT process automation to create a more efficient, streamlined working environment for his team.

In his role as Senior Security and IT Governance Manager, Fernando is tasked with overseeing multiple department functions, many of which, up until recently, were still being handled manually. Prior to using Ayehu’s automation and orchestration platform, Fernando’s team was drowning in manual processes which were problematic because they were subject to operational failures. Even with a dedicated person at the helm, the group was unable to meet the deadlines set in the security policies to remove disconnected users according to best market practices.

Initially, Fernando and his team attempted to do a POC with another solution from a large manufacturer, however, due to the high cost and complexity of deployment they ultimately decided to give Ayehu a try. Once deployed, the group was able to reduce incoming monthly tickets by an incredible 2,500. Fernando has been most impressed by how fast and easy the Ayehu platform was to implement. Thanks to the rich, built-in library of IT Process Automation templates, workflows can be easily configured and modified using a drag-and-drop visual environment. Adding or modifying steps can be done with no need for coding and scripting.

“We’ve realized a number of benefits from leveraging the Ayehu platform,” comments Fernando. “If I had to name just one, however, I’d have to say it’s been the ability to use it in various company automation processes, not being closed to a single activity or limited to a number of users. We’re really excited to see how much further this technology can take us.”

Ayehu’s IT Automation Super Hero Award is given in recognition of IT professionals who utilize automation technology to improve the way their teams, departments and organizations run. Anyone in any industry who uses the eyeShare product is eligible to receive this coveted award. To learn more, or to nominate yourself, your team or someone you know, please click here.

About Teleporformance Brasil

Teleperformance is a global leader in outsourced omnichannel customer experience management, serving companies around the world with customer care, technical support and customer acquisition, as well as a number of specialty services. The Group operates 163,000 computerized workstations, with 217,000 employees across 340 contact centers in 74 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries. For more information, please visit: www.teleperformance.com.

About Ayehu

Ayehu provides IT process automation and orchestration solutions for IT and security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently, support thousands of IT processes across the globe. For more information, please visit www.ayehu.com.

Ayehu Software Names Stefano Brozzetti of CHAMP Cargosystems as Latest ITPA Super Hero

IT Process Automation Super HeroAyehu Software, industry leading developer and marketer of enterprise-grade IT process automation and orchestration solutions for IT and security professionals, has named Stefano Brozzetti of CHAMP Cargosystems as the latest recipient of its ITPA Super Hero Award. Stefano was selected for his use of IT process automation (ITPA) to create a more efficient, streamlined working environment for his team and his organization as a whole.

In his role as Sr. Manager of Technology Architecture, Stefano is no stranger to automation. In fact, ITPA is one of the pillars of CHAMP Cargosystem’s IT strategy. And prior to implementing the Ayehu platform, Stefano and his team had experience using automation tools to add business value, both from a company perspective (shorter reaction time, consistency, effectiveness, accuracy in ITIL procedures), as well as from a people perspective (staff can focus on innovation and high value tasks rather than on repetitive, low value operations; engineers are summoned outside of business hours for technical problems far less often; better quality of work and life).

Automation is the winning tactic in the battle to reduce operational costs. Yet automation also helps CHAMP improve service quality and reliability for its customers who, being in the cargo airline business, work 24/7 and require extreme uptimes. The one thing missing from the equation however, was integration with existing systems – namely ServiceNow and Solarwinds. The team wanted to move to the next step in terms of organizational maturity, equipping the company with a tool capable of providing automated workflows with seamless interfaces to their core systems.

Stefano set out on a mission to find an automation engine capable of integration – that would facilitate auto-ticketing to create a dynamic, intelligent and flexible alerting process. He and his team took a close look at the Ayehu platform’s robust features and, after some discussion, conducted an exhaustive testing phase. It didn’t take long for them to recognize that the Ayehu platform was exactly what they were looking for.

The integration has been pretty simple and straightforward. Once Stefano and his team understood the platform’s mechanisms, they were able to setup an auto-ticketing workflow relatively quickly based on SolarWinds events. That was just the beginning. After more than a year of using Ayehu, Stefano is now pursuing even more ambitious goals, extending automation to other areas where repeatable workflows and processes can be identified, such as server provisioning, control tests, repeatable maintenance tasks, security controls, etc.

“We now have a much more effective alerting system in place reducing reaction time in case of outages, and even acting proactively to avoid the occurrence of incidents, with almost unlimited possibilities of customization,” comments Stefano. “Thanks to Ayehu, alerting is now part of the work tools of all technical people rather than being limited to very few systems, unreliable, and often ignored. Now if an alert comes in, the team can take immediate action, thanks to the reliable and precise information Ayehu provides to the right audience at the right time.”

The ITPA Super Hero award recognizes Ayehu customers for their successful implementation of automation to improve the way their departments and/or organizations are run. Any individual or team that uses the Ayehu platform is eligible to be named as a Super Hero. To learn more about this coveted award or to nominate yourself, your team, or someone you know, please click here.

About CHAMP Cargosystems

CHAMP Cargosystems is one of the leading suppliers of integrated IT solutions to the air freight community, providing outstanding service and a wide range of innovative IT solutions to the industry for over 30 years. The company is headquartered in Luxembourg with 7 offices worldwide, including London, Zurich, Manila and Frankfurt/Main. To learn more, please visit www.champ.aero.

About Ayehu

Ayehu provides IT process automation and orchestration solutions for IT and security professionals to identify and resolve critical incidents and enable rapid containment, eradication, and recovery from cyber security breaches. Ayehu provides customers greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently, support thousands of IT processes across the globe. For more information, please visit www.ayehu.com.