Yuval Molnar of Payoneer is Ayehu’s Most Recent IT Process Automation Super Hero Of The Month

Ayehu Software Names Most Recent Recipient of IT Process Automation Super Hero of the Month Award as Yuval Molnar of PayoneerAyehu Software Technologies Ltd., industry leading developer and marketer of enterprise-grade IT Process Automation solutions has just named the most recent recipient of its Super Hero of the Month Award.

This month, Ayehu has chosen Yuval Molnar and Production Team of Payoneer. Molner was specifically chosen for his use of IT Process Automation to streamline and improve efficiency for his team and his organization as a whole.

Molner serves as a Production Support Team Leader at Payoneer. In this role, he is tasked with managing a team of support professionals as they handle incoming requests and monitor/manage the process from initial contact through resolution. Up until recently, most, if not all of these tasks were being handled manually, a time-consuming process that was riddled with risk of user error and other compliance problems.

In late 2014, Payoneer’s new VP of IT Operations, Yaron Weiss, introduced the eyeShare product, which he already had experience using with his previous employer. The first process automated was system monitoring, the majority of which is now handled by the event-manager function.  They’ve also created workflows that allow certain non-R&D users to send inquires directly through the eyeShare system and receive immediate response with the requested data. This has vastly improved the department’s efficiency.

With eyeShare, Molner’s team can now keep track of their services by running multiple queries directly within the database, and can separate the results according to severity level. In addition, they now have the ability to grant users direct and controlled access to the database so they can extract any information needed without involving the production team in the process. The permission set-up allows Molner’s group to control exactly which user can request each report in order to obey compliance requirements.

“eyeShare has allowed us to reduce repetitive tasks by enabling internal users to access information on their own,” comments Molnar. “In addition to automating our monitoring process and enabling us to calibrate the actions taken for each event based on severity, the system also keeps us informed about crucial errors occurring in real-time with our services. Overall, eyeShare has dramatically improved the way we work.”

Ayehu’s coveted Super Hero of the Month award is designed to recognize professionals who are using IT Process Automation to improve the way their organizations run. Any individual or team who uses the eyeShare product in businesses of any size or industry may be eligible to receive this award.

About Payoneer

Payoneer connects businesses, professionals, countries and currencies with an innovative cross-border payments platform. Currently, Payoneer is enabling millions of businesses and professionals from more than 200 countries reach new audiences by facilitating seamless, cross-border payments. Additionally, thousands of leading corporations including Google, Airbnb, Elance-oDesk and Getty Images rely on Payoneer’s mass payout services. To learn more, please visit www.payoneer.com                                       

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com





5 Ways to level up your service desk using it process automation




Jerry Thompson of Handgards is the IT Process Automation Super Hero

IT process automation Superhero of the MonthAyehu is pleased to announce the latest recipient of its Super Hero of the Month award. This month, the company has chosen to recognize Jerry Thompson of Handgards. Thompson was selected because of his innovative use of IT automation to streamline operations and dramatically save time and resources.

As Director of New Systems and Networks, one of Thompson’s most important tasks involves facilitating a smooth Warehouse Management process from start to finish. Prior to implementing the eyeShare product, Thompson’s team had to build a series of SQL programs which would allow them to un-plan and remove orders from their system. One set of SQL programs was required to verify which records were affected and another was needed to ensure that all records were subsequently cleared out of the system. The problem was, in order to initiate these processes an email was required for each step. If IT wasn’t available, the warehouse team had no choice but to wait.

After conducting extensive online research, the team settled on the eyeShare product. They started on a trial basis, working with the Ayehu representatives to build a customized solution that would streamline the Warehouse Management process through automation. Now, when the warehouse team sends an email with a specific subject, eyeShare automatically initiates the necessary steps without the need for input from IT personnel. Since initial implementation, a total of 6 automated workflows have been set up, further improving operational efficiency.

 “The eyeShare software has drastically reduced down-time by removing bottlenecks from our internal processes,” comments Thompson. “With the IT process automation that we currently have in place, our systems are able to run with minimal intervention from the IT department. As a result, the warehouse team is much more productive.  And because our Document Control System has fewer communication issues with our ERP system, everyone is able to perform their duties more effectively.”

The Super Hero of the Month award is given by Ayehu as a way to recognize those forward-thinking leaders that are using automation to propel their organizations forward. Anyone who uses the eyeShare product is eligible to receive this coveted award.

About Handgards

For over 40 years, Handgards Inc. has been the North American leader in food service plastic disposables. The company has flourished by providing products which protect against infectious diseases transmitted by hand contact, and by retaining its industry leading ability to develop new lines of food saving and time saving food storage and food handling bags, as well as a number of other products. To learn more about the company, please visit: http://www.handgards.com/




eBook: 10 time consuming tasks you should automate




Ayehu Names Laurentiu Stefan of Wizrom Software SRL as its IT Process Automation Super Hero of the Month

IT Process Automation Super Hero of the Month

Laurentiu Stefan of Wizrom Software SRL

Ayehu Software, industry leading developer of robust IT Process Automation software solutions has announced the most recent Super Hero of the Month Award recipient. This month, the company has chosen Laurentiu Stefan of Wizrom Software SRL.

Stefan was selected for his use of IT process automation to improve internal workflows and reduce system downtime.

In his role as a Systems Engineer, one of the main problems Stefan faced was verifying the availability of the company’s virtual servers and the resources they used, specifically disk drives. Another concern was verification of backup consistency. In an attempt to resolve these issues, Stefan and his team created some windows services that would notify them when a backup was completed, but they were still unable to verify the consistency of that backup.

In 2013, through a collaboration between Ayehu and Wizrom Software, Stefan began using the eyeShare product. His team leveraged the new automation technology to help manage virtual machine availability and, more importantly, automate backup checks. They are now able to take a proactive approach to reviving virtual machines without having to wait for their clients to notify them that the services are down. As a result, the software engineers are able to focus more time on other important tasks.

“Through simple workflows, now we know immediately when a virtual machine is down and can take the necessary actions to revive it as soon as possible. As an added bonus, the load on the resources is now available to us as soon as thresholds are reached,” noted Stefan.

“We now spend much less time in backup verification and we only need to take action when something is wrong. This has vastly improved both our service levels and our operational efficiency.”

The Super Hero of the Month award is given in recognition of those in the IT field who are using automation technology to enhance their own performance and that of their organization. Any individual who uses the IT process automation solution  may be eligible to receive this coveted award.

About Wizrom Software SRL

Wizrom Software SRL is one of the most innovative providers of software for business management in Romania. They offer some of the most advanced software solutions in the industry for planning and resource efficiency at an enterprise level. To learn more, please visit http://www.wizrom.ro/ro.





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Ayehu Names Eugene Vatnik of Rockingham Group as its IT Process Automation Super Hero of the Month

IT Process Automation Super Hero of the Month

Ayehu Software, developer of a lightweight, enterprise-grade product for IT Process Automation has announced the latest recipient of its Super Hero of the Month Award. This month, Ayehu has selected Eugene Vatnik of Rockingham Group. He was chosen in particular because of how he has used IT process automation to streamline operations for his team and his organization as a whole.

In his role as CIO of one of the US’s oldest insurance providers, Vatnik faced many of the same problems that IT departments in just about every industry face. In particular, because the company they outsource their infrastructure support to does not have a very robust monitoring system. Eventually, Vatnik and his team stopped relying on the incoming reports because they neither provided an accurate picture nor interfaced with their internal incident management system.

IT process automation solutions

In 2012, Vatnik began researching various options for an IT process automation solution that would help improve the incident response process. He came across Ayehu and after testing and doing his due diligence, implemented the eyeShare product in April 2014. In that short span of time, the company has been able to automate a broad range of tasks and workflows, including mail monitoring, LexisNexis VPN Tunnel reset, server monitoring, server reboot, IIS/Tomcat restart, service restart, IIS application pool restart, unlocking user accounts, and of course, incident management, which they integrated with JIRA.

“We have automated recovery of several production systems and we are quite pleased with the results so far,” comments Vatnik. “The eyeShare alerts give us ability to identify potential issues before they become problems. We stopped putting out fires; instead we proactively schedule maintenance of the production systems. As a result, we’ve significantly improved stability of the production systems and greatly reduced the number of production incidents.”

Ayehu’s Super Hero of the Month award is given in recognition of professionals that use IT process automation to improve the way their organizations run. Anyone who uses the eyeShare product in businesses of any size or industry is eligible to receive this coveted award.

About Rockingham Group

The Rockingham Group has been providing for the insurance needs of generations of policy holders since 1869. The group, consisting of Rockingham Mutual Insurance Company, Rockingham Casualty Company, and Rockingham Mutual Service Agency, Inc., currently provides insurance services through local agent offices in communities throughout Pennsylvania and Virginia. They hope to expand to additional states in the future. To learn more, please visit www.rockinghamgroup.com.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com





IT Process Automation Survival Guide




Ayehu Names Raul Romanos of Cast Info As Latest Recipient of IT Automation Super Hero of the Month Award

RAULAyehu , leading developer and marketer of enterprise-class IT Process Automation software has named the newest recipient of its Super Hero of the Month Award. This month, the company has chosen Raul Romanos of Cast Info because of how he has leveraged IT process automation to both improve internal IT operations and boost customer satisfaction.

Raul was appointed by management to lead pre-sales for a new IT Automation product within the company. Prior to trying eyeShare, Raul and his team were finding it difficult to manage bi-directional communication and testing via SMS. It became quickly evident that these were key areas where improvement was needed. They began working with the eyeShare product in January 2014 and had officially rolled it out to the full environment, including SMS enhancement, by mid-March.

Since implementation, Raul’s team has been able to automate active directory password resets seamlessly via SMS interaction so that once a message is sent from a user’s mobile phone with a specific message, eyeShare matches mobile phone number and looks for that user within AD. The system than automatically proceeds with the password reset and sends an SMS message back with the new credentials, according to the pre-defined security directives.

“By improving our efficiency levels, eyeShare has allowed Cast Info to simultaneously improve internal IT services,” Raul comments. “Additionally, it has helped us to deliver a great value proposition to our customers when we are able to demonstrate its capabilities, either to those that are visiting our offices or to our field sales reps remotely. IT Automation has truly changed the way we do business at Cast Info and we couldn’t be more pleased.”

Ayehu’s Super Hero of the Month award was created and implemented as a way to recognize those in the IT industry that are harnessing the power of IT automation to benefit their organizations. Anyone who uses the eyeShare product is eligible to be nominated for the award.

About Cast-Info

Since 1993, Cast Info has been providing high quality, customer focused ICT solutions. A pioneer in the introduction of new solutions for information processing and communications, Cast Info’s mission is to create value and competitive advantage for its customers through a series of technological innovations that improve processes and business management. To learn more, please visit http://www.cast-info.es/web/cast-info/.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com





How to Get Critical Systems Back Online in Minutes




Ayehu Names Latest Recipient of IT Process Automation Super Hero of the Month Nir Oren of Flying Cargo

Ayehu Software Technologies Ltd., industry leading provider of IT Process Automation software products has officially named the most recent recipient of its Super Hero of the Month Award. This month, Nir Oren of Flying Cargo was chosen. Nir was chosen for his use of IT process automation to overcome a variety of challenges his team faced and improving their overall productivity.

At Flying Cargo, Nir fills the important role of Development and Applications Manager. In such a complex environment, there are a great number of background processes and end user applications that are required in order to manage the hundreds of business flows and thousands of transactions that occur on an hourly basis. Each process depends on another, and all workflows rely on a high level of data integrity. Nir and his team are charged with keeping all of these synchronized and aligned.

Before implementing the eyeShare product 2 years ago, Nir’s team depended on several separate ways to address the challenges they faced, all of which were based on different solutions and technology. There was a distinct lack of efficiency and the real risk of entire workflows being disrupted in the event of an error. Nir knew he needed to find a solution that would provide more consistency and automation of many of the manual tasks that he and his team were wasting valuable time and resources on every day.

Since the software’s deployment, Nir’s department has systematically begun automating a number of important daily tasks. These tasks include various monitoring duties, data integrity checking by query automations, web services pings and interfaces based on files. They continue to look for new ways they can leverage the power of IT automation to further improve productivity, efficiency and functionality.

“From the moment we began using the eyeShare product, we’ve been able to see a significant improvement across all department functions,” comments Oren. “We are especially pleased with how easy and fast it was to implement. This ease of use, coupled with convenient out-of-the-box features, has provided us with the opportunity to increase the amount of monitoring points we handle, which in turn allows us to maintain a much more positive and efficient work environment.”

The Super Hero of the Month award was created by Ayehu as a way to recognize those in the IT industry that are using automation to elevate their organizations to a whole new level. Anyone that uses the eyeShare software is eligible to receive this coveted industry award.

About Flying Cargo

The Flying Cargo Group began with a main focus on freight forwarding. Over the years, it has expanded to several divisions, each specializing in a particular segment of the supply chain. Today, Flying Cargo handles everything from international and domestic freight transportation to logistics. Although Israel is their main market, throughout the years the group has established logistic activities in other countries across the globe. To learn more about Flying Cargo, please visit www.flying-cargo.com/en.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade IT Process Automation solutions. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com





eBook: 10 time consuming tasks you should automate




Ayehu Names Ilan Cohen of Israel Direct Insurance as its Most Recent IT Process Automation Super Hero of the Month

YashirAyehu Software Technologies Ltd., developer of enterprise-class IT Process Automation software solutions has announced its most recent Super Hero of the Month Award recipient. This month, the company chose Ilan Cohen from Israel Direct Insurance. Cohen was chosen for his use of IT process automation to bring the efficiency of his team to a whole new level.

When he first started in his role as Monitoring Expert, Cohen was presented with the eyeShare product, which was being used in a very limited capacity. He quickly recognized the power this program had to improve operational efficiency for his team and the organization as a whole. Almost immediately, a specific pain point was identified. The system team was being bogged down by simple IT tasks that required intervention during off hours, such as unlocking user accounts and restarting servers. Cohen got right to work leveraging the eyeShare product to automate these time consuming tasks.

Along with automating these simple, repetitive tasks, eyeShare has also been used to allow remote actions for crucial IT incidents. Over time, Cohen also began creating more complex workflows, such as monitoring tasks that work on xml files and extracting important information. He then moved on to use IT automation to improve IVR user experience, monitor internal sites, and monitor and extract information from HTML files.

“When I came to work for Direct Insurance, they introduced me to the eyeShare product and I realized right away the amount of potential that it presented,” comments Cohen. “eyeShare is very efficient, and even if something is not supported built in, there is always some workaround to make it work. It is very easy to implement and control, and if the user has even basic IT skills, he or she can take it to another level. Simply put, with this automation product, the sky is the limit!”

Ayehu chooses a new Super Hero of the Month each month as a way to recognize individuals in the IT industry who are leveraging the power of automation to bring themselves, their teams and their organizations to a new level of efficiency. Recipients can be anyone who uses the eyeShare product to automate manual tasks and streamline workflows.

About Direct Insurance

I.D.I. Insurance Company Ltd. (“Direct Insurance”) is the pioneer of direct insurance in Israel, and the largest and leading company in its field. The Company operates through a number of insurance brands, and through a differential pricing mechanism according to specific customer information, a low cost base and an advanced technological infrastructure. I.D.I. offers a wide range of insurance services, including vehicle, property, foreign travel life and health.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade IT Process Automation solutions. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com





eBook: 10 time consuming tasks you should automate




Ayehu Software Names Most Recent IT Process Automation Super Hero of the Month: Yaniv Shachar of Ness Technologies

Ayehu Software Names Most Recent IT Process Automation Super Hero of the Month: Yaniv Shachar of Ness TechnologiesAyehu Software Technologies Ltd, industry leading developer of enterprise-class IT process automation products has announced its most recent Super Hero of the Month award recipient. This month, the company has chosen Yaniv Shachar of Ness Technologies. Yaniv stood out amongst the other nominees for his use of automation to streamline workflows, saving his team valuable time and resources.

In his role as System Team Leader, Shachar noticed that his team was spending an inordinate amount of time managing workflows. Any time an automatic flow would be needed, the group would have to rely on scripts which often took hours to write and debug. For example, bulk SMS sends were done by calling a specific .EXE file using a batch script. Shachar recognized that all the time it took to do this and other similar activities could be better spent on more important tasks, so he set out to find a solution.

About two years ago, the eyeShare product was introduced to Shachar and his team. Where before, the group relied on Batch, KIX and VBS scripts for flow automation, they began using eyeShare to shift these labor-intensive tasks, allowing technology to do the heavy lifting. Since implementation, they have automated a number of daily workflows, including adding/removing users from AD group, bulk SMS sends and daily XML import/exports from one system interface to another. Their security information and event management (SIEM) system also leverages eyeShare to send SMS alerts to the administrative team.

According to Schachar, the results have been incredible.

“Our flow delivery has been streamlined and is much faster and easier than ever before. Some of our workflows have been created in just minutes – a far cry from the hours of painstaking work they used to take,” he comments. “Because workflow creation is faster, my team is saving time, which results in a marked increase in efficiency. Delivery quality has also improved, because logging is more detailed than before. We can now trace and find workflow bugs and fix them in real-time.”

Ayehu’s Super Hero of the Month award is given each month to someone in the IT industry that is using IT process automation to save time, improve efficiency and catapult their team and/or organization to the next level. Anyone who uses the eyeShare product is eligible to receive this coveted award.

About Ness Technologies

Ness Technologies is a global IT service provider, serving customers in more than 20 countries. Their extensive portfolio includes software product engineering, enterprise application and business services, software distribution, and much more. For more information, please visit the company website at www.ness.com.

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for unified incident management. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com





eBook: 10 time consuming tasks you should automate




Ayehu Names Latest IT process automation Super Hero of the Month Award: Yigal Shechter of The Israel Post

Ayehu Names Latest IT process automation Super Hero of the Month Award: Yigal Shechter of The Israel PostAyehu Software Technologies, creator and marketer of the industry’s #1 enterprise-class, lightweight IT process automation solution has named the most recent recipient of its Super Hero of the Month award. This month’s winner is Yigal Shechter of The Israel Post. Yigal was chosen for his use of ITPA to better manage his daily workflow, making his entire team much more efficient.

Working as a System Administrator, Yigal and his team are tasked with handling a huge influx of work station glitches that comes flooding in every morning. The urgent nature of the shipping industry means that all of these glitches must be fixed in as timely a manner as possible. The team had to make sure that all of the computer operating systems were functioning properly and available to be used at the start of each day. What they needed was a powerful tool that could create a functioning morning check report that would automatically run each day, and then be delivered to the endpoint work stations.

In his search for an automation product that could help address his very specific pain point, Yigal found he wasn’t having much luck. That is, until he gave eyeShare a try about a year ago. Once the program was implemented, Yigal’s team started using it right away by creating an automated workflow that checks the availability of all computers and verifies the service status of each. The results exceeded Yigal’s expectations and instantly improved his team’s productivity since they were able to manage their other daily tasks more efficiently.

“We didn’t realize how much manual, time-consuming work we were performing on a day to day basis until we implemented the eyeShare product,” Yigal comments. “Now, we are much better equipped to do our jobs, and can focus on more important business matters that cannot be easily automated. Problems that occur are handled much more quickly, which means less downtime and greater rate of workstation availability. Everyone’s happy with the results.”

The Super Hero of the Month award was created by Ayehu as a way to recognize those in the IT industry who are embracing automation as the way of the future and are using it to benefit the organizations for which they work. Anyone working with the eyeShare product is eligible to receive this award.

About The Israel Post

 The Israel Postal Company provides universal postal service to the general population, under the motto “From everyone, to everyone, everywhere, every day, and at an equal price to all”. Every day 1,650 professional postal delivery personnel visit every household and business in the country and 2,000 service representatives provide a variety of about 100 innovative and online products and services though the largest branch network in Israel. To learn more, please visit: www.israelpost.co.il

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade IT Process Automation solutions. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com





eBook: 10 time consuming tasks you should automate




Ayehu Names Latest IT Process Automation Super Hero of the Month as Fernando Baldin of Premier IT

Fernando  it process automationAyehu Software, industry leading developer of enterprise-class IT Process Automation software eyeShare, a lightweight, enterprise-grade product for IT process automation has announced the most recent selection for its Super Hero of the Month Award. This time around, the company has chosen Fernando Baldin of Premier IT. Baldin was selected because of how he’s leveraged automation to improve service levels without incurring additional costs.

In his role as Director of Innovation, Fernando is responsible for overseeing the company’s NOC service desk. During the company’s day to day operations, he and his team faces the task of maintaining the highest level of quality service possible. In analyzing where he could make improvements, Fernando quickly determined that a great deal of time was being wasted on manual tasks, such as password resets, service restarts and AD user creation.

After much research on the web, as well as a few trials with several different automation tools, Fernando narrowed down his selection to eyeShare. He started by automating password resets, which instantly improved the team’s efficiency and availability. Since that time, they have completely integrated eyeShare with their Service Desk Tool. The team now automates everything from AD user creations, to Linux admin tasks, to AD user management and more. The results have been tremendous.

“eyeShare provides us with a visual interface in which we can build scripts that can leverage our operations, increasing quality and speed, without adding high cost or complexity. Since implementation, we have been able to transform the service desk process by creating a more intelligent, user-friendly approach for our clients,” comments Fernando. “What we like most about eyeShare is the flexibility it affords us. We can adapt our processes to each of our clients’ policies and rules, making us much more valuable as a service provider.”

Ayehu’s Super Hero of the Month award was put in place as a way to recognize outstanding IT professionals who are leveraging the power of automation to improve efficiency and service levels, increase profitability and boost their organizations to the next level. Any person or team using the eyeShare product is eligible to receive this coveted award.

About Premier IT

Premier IT Global Services provides practical solutions to IT professionals. They specialize in IT service desk, support center, NOC, printing and EDM (electronic document management). The Premier team has the know-how to implement processes by supplying tools and performing specialized IT work, such as outsourcing services and BPO (Business Process Outsourcing). Visit the Premier website to learn more about the company and the services they provide. www.premierit.com.br

About Ayehu

Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade IT Process Automation solutions. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, please visit www.ayehu.com





eBook: 10 time consuming tasks you should automate